Bank Teller Job Description: Top Duties and Qualifications

A Bank Teller, or Bank Clerk, is a bank employee who helps clients of the bank with routine financial transactions. Their day-to-day duties include making deposits, handling withdrawals and issuing money orders or cashier’s checks to bank customers.

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Bank Teller duties and responsibilities

A Bank Teller’s primary responsibility is customer service. Bank Tellers must be knowledgeable about a range of bank operations and be able to answer any questions a customer has. Other duties and responsibilities may include:

  • Recording transactions, which involves logging checks and preparing transaction reports
  • Counting and packaging currency
  • Reconciling cash drawers
  • Opening new accounts and helping with loan applications
  • Exchanging foreign currency
  • Promoting the bank’s products and services
  • Keeping customers’ personal information confidential
  • Communicating with other bank team members

What does a Bank Teller do?

Bank Tellers are professionals who work in banks to provide excellent service to bank customers. Bank Tellers perform a number of duties, including handing routine tasks like accepting deposits, processing payments and disbursing withdrawals to customers. These professionals handle customer inquiries and requests and make recommendations on services and products offered by the bank. Bank Tellers also perform basic customer service tasks, such as answering phones and forwarding customer requests to Bank Managers.

Bank Teller skills and qualifications

Bank Tellers must have a range of customer service skills. Since they’re often the first person a customer speaks to at a bank, Bank Tellers need to have a warm demeanor and friendly disposition. These professionals must also be knowledgeable enough to help customers out with whatever banking needs they have. Other essential skills and qualifications for Bank Tellers include:

  • Written and verbal communication skills
  • Organization skills
  • Time-management skills
  • Teamwork skills
  • Multitasking skills
  • The ability to process transactions quickly and accurately in a fast-paced environment
  • Computer literacy

Bank Teller salary expectations

While there is no specific salary information for a Bank Teller, Tellers make an average of $14.07 per hour. The pay rate may vary depending on factors such as experience level, education and the job’s location. 

Bank Teller education and training requirements

Bank Tellers can often find work with a high school diploma. While some applicants may have a college degree, this is typically not required for this position. Bank Tellers with no prior banking experience or employees coming from a different bank typically need to complete some short-term on-the-job training. This preliminary training usually takes about one month.

Bank Teller experience requirements

Bank Tellers can find work after completing high school. These positions are often offered as entry-level roles, meaning the employee doesn’t need any prior experience. For positions that require some management responsibilities, such as Teller Supervisors, a few years of prior experience as a Bank Teller may be required.

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Frequently asked questions about Bank Tellers

 

What makes a good Bank Teller?

A good Bank Teller is a professional who positively represents the bank and handles daily monetary tasks in an efficient and effective manner. Common qualities of a good Bank Teller include:

  • Excellent interpersonal skills to successfully handle a variety of customer interactions and to effectively work alongside other bank employees
  • The ability to work well under pressure to efficiently handle customer issues in the most appropriate manner while positively representing the bank as a whole
  • Good math skills to competently perform their daily tasks like administering withdrawals, counting cash and totaling deposits
  • Exceptional customer service abilities to adequately address customer inquiries and questions and to promote the bank’s services

 

What are the daily duties of a Bank Teller?

A typical day in the life of a Bank Teller begins with the Teller arriving to work and getting settled into their work station. They may balance their cash drawer to prepare for the day and roll coins and package cash to store in a bank vault or drawer. The Bank Teller will then spend most of their day assisting customers with various transactions, including making deposits and withdrawals and submitting payments. They’ll also record and report relevant customer information and use various banking software to track bank information. At the end of the day, the Bank Teller will balance the cash drawer a second time and make any reconciliations when necessary.

 

Who does a Bank Teller report to?

Most Bank Tellers report directly to the Teller Supervisor or Teller Manager. Teller Managers are responsible for overseeing Bank Tellers’ daily operations to ensure all transactions are conducted in the correct manner and adhere to all policies, procedures and regulations. Many Teller Managers work alongside Bank Tellers and perform similar tasks throughout the course of their day.

 

What is the difference between a Bank Teller and a Cashier?

Both Cashiers and Bank Tellers have similar responsibilities in that they process customer transactions and payments as part of their daily duties. Both professionals must have strong customer service skills and good math skills to be successful in their positions. However, whereas Bank Tellers work in banks, Cashiers typically work in food and beverage establishments or retail stores. Additionally, Cashiers are not usually required to have any formal educational credentials, whereas Bank Tellers are required to hold a high school diploma or its equivalent.

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