Banquet Server Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

A Banquet Server, or Banquet Waiter, is responsible for serving food and beverages to guests at venues or catering events. Their duties include greeting guests and taking their orders, bringing them the correct drinks and dishes and refilling their beverages as needed.

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Banquet Server duties and responsibilities

The duties and responsibilities of a Banquet Server are generally to provide exceptional customer service throughout the entire event process to ensure the highest standard of customer satisfaction. Here are some examples of the duties and responsibilities of a Banquet Server:

  • Assist with the complete setup and breakdown of the banquet area.
  • Relay food and beverage orders.
  • Maintain a high level of cleanliness and awareness of sanitary practices.
  • Anticipate guests’ needs and exceed customer service expectations.
  • Maintain composure in a fast-paced environment.
  • Relay important information about orders, allergies and special requests to the appropriate person.
  • Respond urgently and appropriately to any concerns.
  • Present in professional appearance and mannerisms.
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What does a Banquet Server do?

Banquet Servers typically work for catering companies or event venues to help the catering staff deliver food to guests. They use their customer service skills to ensure that guests have everything they need and in doing so, they elevate their employer’s image. Their job is to communicate with kitchen staff and transfer the correct order details to them. They also engage with guests throughout their meal to ensure everything is satisfactory. They may also be responsible for cleaning tables after guests leave and providing customer feedback to the kitchen staff.

Banquet Server skills and qualifications

The best candidate for your Banquet Server position will have the following prerequisite skills and qualifications:

  • Ability to lift 50-75 pounds and stay comfortable on their feet for the entire shift
  • Excellent time management and the ability to prioritize tasks
  • Positive attitude and teamwork skills
  • Effective communication, both written and verbal
  • Extreme attention to detail and quality
  • Ability to follow verbal directions in a fast-paced and dynamic environment

Banquet Server salary expectations

The average salary for a Banquet Server is $12.05 per hour but may vary based on geographic location, candidate experience and specific requirements for the role. The typical tenure for a Banquet Server is less than a year.

Banquet Server education and training requirements

Most states will require the Banquet Server to have a food handler certification, and some require special certifications to handle alcohol or carry out cash and card transactions. A high school level of education is standard in the industry. Training usually takes place in-house and is minimal. The main focus of this position is communication and maintaining a high level of standard representing the business. Education or previous experience with customer service and communications is preferable. This is an entry-level position for most companies, and a quality candidate can be trained easily.

Banquet Server experience requirements

Experience in the food service industry or any previous position with a focus on customer service and satisfaction is paramount for the Banquet Server position. Knowledge of proper service etiquette and state and federal liquor laws is important to ensure alcohol is not served to minors or intoxicated people. 

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Frequently asked questions about Banquet Servers

 

What is the difference between a Banquet Server and a Restaurant Waiter?

The main difference between a Banquet Server and a Restaurant Waiter is the environments in which they work. For example, Restaurant Waiters work at a set location for a local restaurant or restaurant chain. In contrast, Banquet Servers working for catering companies and may travel with them to different venues to provide the same types of services. Further, Restaurant Waiters typically have a set number of tables within a particular area of a restaurant that they have to wait on. Banquet Servers may be of service to any diner at an event that needs a drink or food order.

 

What are the daily duties of a Banquet Server?

On an average day, a Banquet Server meets event staff at the event location before the start of guest arrivals. They help set up tables, chairs and table decorations. They also make sure that each table has the correct number of napkins, utensils and glasses. Throughout the event, they work with other Banquet Servers to interact with guests, tell them about the menu and take their orders. 

Once all tables receive their food, Banquet Servers stand nearby, ready to refill drinks, take additional orders or clear tables. If the event requires guests to pay for their meals, Banquet Servers have the task of collecting payment and issuing receipts. After the conclusion of the event, Banquet Servers work with other staff to clean tables, put away chairs and remove remaining plates and glasses.

 

What qualities make a good Banquet Server?

A good Banquet Server is someone who works well under pressure as they need to be able to serve a large number of people in a short time-frame. They should have a personable nature that adds to the customer’s positive experience and makes them a good coworker to other servers and staff members. They should also be physically fit as they will most likely be standing for the entire event. They may also have to carry large trays of food and beverages that require the right technique and upper-body strength. A good Banquet Server should also have legible handwriting that helps kitchen staff read tickets accurately and in an efficient manner.

 

Who does a Banquet Server report to?

Banquet Servers typically report to the Head Server, but they can also report to the Catering Manager or Event Manager depending on the type of company they work for. They usually report to these individuals to help address diner complaints and to receive information about menu changes and seating arrangements before the start of an event.

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