Benefits Coordinator Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

A Benefits Coordinator, or Employee Benefits Coordinator, is responsible for helping employees enroll in company benefit programs. Their duties include meeting with employees to discuss their benefit options, keeping detailed records of employee insurance information and overseeing the enrollment process.

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Benefits Coordinator duties and responsibilities

Benefits Coordinators are primarily responsible for informing employees about the nature of benefits plans and any changes that happen to the structure of those benefits. They should be able to answer questions and concerns that employees have about their benefits. In addition to that, here are some of the general duties and responsibilities of a Benefits Coordinator:

  • Processing enrollments quickly and accurately 
  • Reviewing monthly payroll deductions
  • Resolving employee issues with benefits administrators and insurance providers
  • Assisting the employees in enrolling in dental, vision and medical insurance plans
  • Providing new hires with explanations of benefits and instructing them on enrollment and fulfillment procedures
  • Providing ongoing support for the HR and benefits teams
  • Consulting with employees about eligibility and other pertinent issues
  • Ensuring that the firm’s benefits policy is compliant with the set laws and regulations
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What does a Benefits Coordinator do?

Benefits Coordinators typically work in the human resources department within a corporation to make sure that all employees understand their benefits and how to use them. They work closely with other HR personnel and upper management to oversee employee enrollment. Their job is to maintain communication with insurance providers, monitor payroll deductions and revise benefit packages in compliance with employee needs. They may also give presentations and write information guides to aid employee understanding of new benefits packages and changes to the enrollment process.

Benefits Coordinator skills and qualifications

A Benefits Coordinator should be completely knowledgeable about any and all procedures regarding to the selection and allocation of benefits. Here are the essential skills and qualifications you may consider adding to your Benefits Coordinator job description:

  • Strong organizational skills
  • Familiarity with benefits and payroll software
  • Interpersonal skills
  • Communication skills
  • A keen eye for detail
  • Advanced knowledge of standard computer and office software 

Benefits Coordinator salary expectations 

A Benefits Coordinator earns an average of $52,753 per year. This is a salary estimate based on the information gathered from 889 employees and users of Indeed who posted their salaries anonymously. Depending on the minimum wage in your region and the qualification and experience level of the new hire, you may choose to adjust this salary. A Benefits Coordinator’s typical tenure is one to three years. 

Benefits Coordinator education and training requirements

To qualify for the position of a Benefits Coordinator, a candidate needs a high school diploma or a General Education Diploma (GED). A bachelor’s degree in human resources, business or related fields is preferred. Upon being hired, the new hire might have to undergo on-the-job training focusing on industrial and organizational psychology, business administration and communication, among others. 

Benefits Coordinator experience requirements

A candidate for the post of Benefits Coordinator should have at least 3 years of experience in human resources. They also need to demonstrate familiarity with benefits and payroll software systems. Some preferred certifications include Retirement Plan Associate (RPA), Group Benefits Associate (GBA) and Certified Employee Benefits Specialist (CEBS) through the International Foundation of Employee Benefit Plans (IFEBP).

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Frequently asked questions about Benefits Coordinators


What is the difference between a Benefits Coordinator and a Benefits Analyst?

Although some companies use the titles “Benefits Coordinator” and “Benefits Analyst” interchangeably, there is a way to distinguish between these two roles. The main difference between a Benefits Coordinator and a Benefits Analyst is that Benefits Coordinators help employees understand their benefits and enroll in specific programs. In contrast, Benefits Analysts research potential programs that align with their company’s budget and employee needs.

Therefore, Business Analysts select benefits programs for employees and Business Coordinators oversee the implementation of those programs within the company.


What are the daily duties of a Benefits Coordinator?

On a typical day, a Benefits Coordinator starts by checking their email and phone messages. They respond to employee questions and set up meeting times with employees who need additional help. Throughout the day, they review payroll data to ensure that the right amount of income goes towards benefits like health insurance or 401(k) plans. They participate in meetings with the HR department and make inquires to insurance companies about an employee’s eligibility for a particular program. Benefits Coordinators use downtime to work on employee benefit manuals and instructional documents to help employees navigate the enrollment process.


What qualities make a good Benefits Coordinator?

A good Benefits Coordinator has a kind and friendly nature that enables them to communicate with employees and helps employees feel comfortable enough to ask questions. They also have excellent written and verbal communication that allows them to teach employees about their benefit options and how to enroll. A good Benefits Coordinator also stays well-organized, which ensures that important employee information remains easily accessible. 

Further, Benefits Coordinators should have a determination to advocate on behalf of employees to insurance companies. They also take the time to research insurance providers and benefits programs to heighten their understanding and provide more insightful advice to employees.


Who does a Benefits Coordinator report to?

A Benefits Coordinator typically reports to the HR Department Manager and refers to them with questions or concerns. However, in large corporations, a Benefits Coordinator may work for the benefits department, and therefore reports directly to the Benefits Manager.

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