What does a Billing Specialist do?
Billing specialists typically work for insurance companies or healthcare facilities to maintain accurate financial records and payment procedures. They work closely with customers, patients or company personnel to create invoices and check for calculation errors on invoices and other billing statements. Their job is to contact customers to remind them of upcoming payment deadlines and help customers find financial aid options to reduce their medical or insurance bills. They may also be responsible for converting medical code into a readable format and using software programs to organize payment data.
Billing Specialist skills and qualifications
A Billing Specialist uses soft skills, technical abilities and industry-specific knowledge to manage their organization’s accounts, including:
- Strong communication, including writing, speaking and active listening
- Great customer service skills, including interpersonal conversation, patience and empathy
- Good problem-solving and critical thinking skills
- In-depth knowledge of industry best practices
- Basic math, bookkeeping and accounting skills
- Organization, time management and prioritization abilities
- Ability to be discreet and maintain the security of patient or customer information
- Effective computer skills to input to use bookkeeping and account management software in a timely and efficient manner
- Understanding of industry-specific policies, such as HIPAA regulations for health care
Billing Specialist salary expectations
A Billing Specialist makes an average of $16.66 per hour. Pay rate depends on level of education, experience and geographical location.
Billing Specialist education and training requirements
Entry-level Billing Specialist candidates should have at least a high school diploma or GED. Candidates applying to more complex roles may need a professional certification, associate degree or bachelor’s degrer in bookkeeping, accounting, business administration or another relevant field. Those applying in specific sectors, like health care, may need an education and training background in health care administration, medical billing or medical coding. Some relevant certifications include Certified Professional Biller, Certified Professional Coder and Certified Medical Reimbursement Specialist.
Billing Specialist experience requirements
Entry-level candidates may have experience in administrative support or general bookkeeping and may benefit from additional on-the-job training to more easily learn their new responsibilities. Experienced candidates may have experience working in a billing, accounting or finance department. Other experienced candidates may have previous experience within their industry, such as those with previous roles in medical billing and coding, health care administrative support or banking customer service.
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