Business Manager Job Description: Top Duties and Qualifications

Last updated: August 22, 2022

A Business Manager, or Office Manager, is responsible for overseeing business operations across departments. Their duties include hiring new staff, conducting office meetings and coming up with proactive strategies to improve productivity and employee morale.

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Business Manager duties and responsibilities

It is beneficial to include how your new employee will function within your organization’s framework.  In addition to daily tasks and responsibilities, it is helpful to include what you expect them to do well, including:

  • Supervise clerical staff and other employees.
  • Design work schedules and organize employee training.
  • Resolve employee and client issues.
  • Ensure the work facility is safe, free of security issues and in compliance with all government regulations.
  • Work with outside vendors to maintain necessary business supplies.
  • Maintain a good working relationship with executives and other managers.
  • Design and implement procedures to improve profitability.
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What does a Business Manager do?

Business Managers typically work for corporations or small businesses, providing leadership for a company branch or primary business location. They maintain company budgets, communicate ideas between upper management and company employees and conduct performance reviews for employees. Their job is to lead their employees in accordance with company goals and values. They come up with training programs to help employees learn how to use new equipment or software and address employee complaints made to HR. They may also determine pay grades for each of their employees and determine who receives bonuses when available.

Business Manager skills and qualifications

Some skills that will make your new Business Manager successful include:

  • Strong leadership skills
  • Good interpersonal and problem-solving skills
  • Basic computer skills 
  • Ability to analyze company procedures to make improvements
  • Ability to create work schedules and budgets

Business Manager salary expectations

The average Business Manager salary is $69,179 per year. The actual salary for a qualified employee may vary from this average depending on their educational background, years of business experience, special certifications and unique skills. Some Business Managers earn an average of $6,000 per year in profit sharing.

Business Manager education and training requirements

A bachelor’s degree in business or a related field is usually a requirement to work as a Business Manager. An MBA may be required for candidates wishing to work at a higher level. A job seeker with a high school diploma may be considered if they have significant work experience or special certifications. If your Business Manager will be working in facilities management, you may require them to have a Certified Facilities Management (CFM) certification. Certifications in records management may also be helpful.

Business Manager experience requirements

Business Managers should have work experience that demonstrates their leadership and managerial skills. It may be particularly beneficial for candidates to have prior work experience in your company’s field of expertise. Potential Business Managers should be able to show their experience in staff management, goal setting and business optimization. 

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Frequently asked questions about Business Managers

 

What makes a good Business Manager?

A good Business Manager is someone who demonstrates a natural ability to lead. They can make difficult decisions regarding layoffs and budget cuts to promote the overall health of their company. They also have excellent interpersonal communication that allows them to adjust their communication to interact with company executives and lower-level employees alike. A good Business Manager should also show a commitment to providing employees with the best resources for increased performance and career growth. 

Further, Business Managers should have a personable nature that makes them approachable to employees to ask questions and give suggestions about their job duties.

 

What are the daily duties of a Business Manager?

A Business Manager starts their day by talking with the Receptionist to receive any messages left for them before they got to work. They check their email and reply to time-sensitive messages from clients, upper management or employees. Throughout the day, they hold meetings with individual departments or conduct full-staff meetings to discuss company news. They review the current state of their budget and assign portions of that budget to purchase office supplies or new equipment. They take phone calls from upper management and ask the receptionist to make copies or fax documents. 

They also read through sales documents and customer reviews to gauge the success of their sales staff while also identifying areas to improve their customers’ experiences.

 

What is the difference between a Business Manager and an Executive Director?

The main difference between a Business Manager and an Executive Director is that Executive Directors typically have more seniority. For example, while upper management hires Business Managers to positions within the company, a company’s board of directors typically appoints an Executive Director. Further, Business Managers have the responsibility of overseeing operations at a particular business location, while Executive Directors typically oversee all business operations, including business managers and branch locations.

 

Who does a Business Manager report to?

Business Managers typically report to people in roles at the upper management level like the Vice President of the company or a Business Director. In smaller businesses, Business Managers may report directly to the Chief Executive Officer (CEO) or the Business Owner.

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    Last updated: Apr 28, 2021