Care Coordinator Job Description: Top Duties and Qualifications

A Care Coordinator, or Patient Care Coordinator, is responsible for scheduling, organizing and managing all aspects of a patient’s healthcare maintenance and treatment. Their duties include helping patients complete paperwork, communicating with a healthcare team about a patient’s treatment plan and educating patients about resources and options for managing their health.

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Care Coordinator duties and responsibilities

A care coordinator should exhibit superb communication skills. They work with patients to determine needs and evaluate interventions. Care coordinators possess leadership qualities needed to guide individuals of varying backgrounds towards a common goal for the betterment of a patient’s health and quality of life. Care coordinators work in healthcare facilities which are typically open twenty-four hours a day, seven days a week with responsibilities which may include:

  • Developing and coordinating health care programs
  • Communicating between staff, patients and family
  • Handling patient case management and education 
  • Recruiting and training staff and creating schedules
  • Developing patient goals and monitoring progress
  • Maintaining patient confidentiality and quality care

Care Coordinator Job Description Examples:

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Care Coordinator

Overview "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that’s a big breath of fresh air." - Sunrise Leader At Sunrise, our Assisted Living Coordinator and department leader is responsible for facilitating and leading the Assisted Living Neighborhood team. Responsibilities Responsibilities: - Plans, organizes, develops and leads the overall operation of the assisted living neighborhood in accordance with federal, state, local laws and Sunrise Senior Living standards, guidelines and regulations - Recruiting, hiring, training and coaching a high quality team - Providing recognition and creating an engaged culture for your team members, residents and families - Ensures that the community follows all federal, state and local laws and regulations and Sunrise standards as it pertains to resident care and services - Partners with leadership team to ensure community is in compliance with OSHA requirements - Mission driven and passionate for seniors - Understand the recognition of resident changes in condition and takes appropriate action - Assists the executive director in completing the annual community budget - Understands and manages the department budget to include labor and other expenses and its impact on the community's bottom line - Attends regular meetings: Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement and others as directed by the Executive Director Qualifications: - Minimum one year experience, including hiring, coaching, performance management, employee relations and supervision of daily operations in assisted living or long term care - BA/BS degree may be required based on state requirements - Demonstrated good judgment, problem solving and decision making skills - Proficient computer skills, including Microsoft Office with the ability to learn new applications - Effective organization, time management, and written and verbal communication skills - The ability to handle multiple priorities and delegate assignments - Scheduling experience is a definite asset - A dedication to seniors and their well-being is also essential Sunrise considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment with Sunrise are conditioned on completing and passing a background and drug test, participating in mandatory vaccine programs [website] Covid-19, Flu), participating in testing requirements [website] Covid-19, TB) and using designated PPE when required. Sunrise Senior Living offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. Team members may also be eligible to receive a bonus based on their position. Some leadership roles are eligible to receive annual bonuses. All team members have the potential to receive spot bonuses and other incentive awards. Qualifications Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise. At Sunrise, you will… Make a Difference Every Day We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest. Be Part of a Uniquely Supportive Community The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best. Ignite Your Potential We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.
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Care Coordinator

Sigma Home Health is seeking to employ a home Health Nurse to work as a care coordinator * * *RN or LVN with a current Texas nursing license* * *Have 2 years home health experience* * *able to utilize electronic medical record* * *be organized and work a structured environment* * *Positive and have appropriate Phone adequacy* Duties * *Care coordinator with follow up on all written communication from field staff* * *Communicate timely and appropriately with physicians, field nurses and office staff* * *Repot all out of range values to the physician and update all communications accordingly* * *seek and write physician orders and forward to field nurses and patients* * *Help office staff as appropriate* Job Type: Full-time
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Care Coordinator

The Memory Care Coordinator participates in the orientation and training of staff as assigned by community leadership, and serves as a mentor and resource to team members. The Memory Care Coordinator develops, implements and conducts a meaningful life enrichment program based on resident’s interests, needs and abilities to enhance resident wellness and quality of life. Essential Position Duties Acts as a lead trainer/mentor for staff. Acts as on-call staff and fills in shifts when requested by the Director of Nursing. Reviews assignments with Executive Director and/or Director of Nursing. Reads staff communication records and maintains familiarity with resident records as required. Assists residents with activities of daily living, assistance with medication, treatments and other care while encouraging self-care and independence. Provides resident services as indicated on the resident’s assessment and service plan. (This includes bathing, grooming, medication, and providing assistance or administrative duties related to daily activities/living). Observes problems, concerns, issues with employees and/or residents and communicates them appropriately to Administrator and Director of Nursing. Records resident information as required. Assists with the orientation of new staff members to job responsibilities. Checks daily for physician orders and follows up if order is not returned. Demonstrates knowledge of and adheres to procedures for fire, life safety, disaster, security, work, safety, and other emergency procedures. Notifies physician, nurse and/or designated agent(s) of resident status/change as appropriate. Coordinates care with outside agencies. Conducts service plan meetings with residents and families. Ability to work a flexible schedule, including weekends, holidays and overtime, to meet the requirements of the position. Ability to relate positively and communicate appropriately with residents, families, and employees. Has compassion and special interest in working with the senior population. Develop an activities program that meets the resident’s interests, needs and abilities. Prepare and post a customized monthly calendar of activities that meets the current Residents interests, needs and abilities. Encourage resident involvement in planning monthly calendar. Coordinate with the Administrator for the distribution of the calendar to residents, families, volunteers, leads and appropriate referral sources. Encourage and expect staff with daily group activities. Establish and maintain a volunteer program through recruiting, interviewing and training. Assist in developing additional resources for special interests of residents taking full advantage of the skills and abilities of volunteers. Provide materials for independent activities. Complete initial assessments for all new residents to determine their unique interests and incorporate into subsequent calendars. Medication Assistance Ensures all medications have been re-ordered and residents’ do not run out of Medications. Ensures all doctor’s orders have been transcribed correctly in the MAR (Medication Assistance Record) and ensures all orders have been signed off by the Medication Aide. Ensures all medications have been re-ordered. Completes cycle refill has been completed monthly. Ensures all doctor’s orders have been transcribed correctly in the MAR (Medication Assistance Record) and ensures all orders have been signed off by the Medication Aide. Completes monthly MAR reviews and follows up on any discrepancies. Performs other tasks/duties as assigned. Associate or Bachelor degree combined with on-going certifications and/or continuing education credits in geriatrics, Dementia, social service, leadership or related, strongly preferred. 2+ years of experience in a Dementia care setting preferred. 2+ years of experience planning, coordinating and leading activities and events. Above average computer skills. Must be able to pass criminal background check, drug test and TB test. Physical Demands: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hand to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds occasionally. Lifting 25-40 pounds constantly. Reaching below shoulder height frequently. Kneel; stoop and squat are required occasionally. Stand six out of eight hours.

What does a Care Coordinator do?

Care Coordinators work for home healthcare providers, non-profits, government programs and medical facilities such as hospitals and clinics to ensure that patients understand the steps they need to take to receive appropriate medical care. Care Coordinators who work at a healthcare institution advocate for their patients and communicate with other healthcare providers to accurately update documents and schedule appointments. Care Coordinators who work for community access programs are assigned particular cases and handle all healthcare communications on behalf of elderly or disabled clients. They work out payment plans, transportation and other barriers that could prevent patients from getting healthcare.

Care Coordinator skills and qualifications

A successful care coordinator candidate will have specific skills needed to fulfill their duties. They will utilize strong organizational skills necessary to systematize a care plan for several patients at once, while coordinating with diverse healthcare workers who hold varied schedules. Highly developed verbal and written communication skills will expedite and facilitate patient understanding of health needs while maintaining a high level of respect and confidentiality for the patient.  The successful applicant will guide patients and teams with compassion, while demonstrating a complete understanding of healthcare procedures and practices. 

Care Coordinator salary expectations

A care coordinator’s average salary is $17.33 per hour. Schedules vary, but most healthcare workers work full-time. Some will be required to work after hours, on weekends or during holidays as many healthcare facilities are open at all hours. Additionally, managers may need to be on call in case of emergencies. 

Care Coordinator education and training requirements

Most care coordinators have at least a bachelor’s degree prior to entering the field, and many have earned a master’s degree in medical management, nursing, or business administration. Graduate programs may last up to three years and often do require one year of supervised administrative experience or healthcare consulting. Prior to working as care coordinators, many people have worked as registered nurses (RNs) in a variety of healthcare settings. 

Some states will require a social worker license and some care coordinators choose to earn certifications through different outlets such as the Professional Association of Healthcare Office Management.

Care Coordinator experience requirements

Many employers require care coordinators to have prior experience working with patients in either an administrative or clinical role. Others may begin their route as financial clerks or health information technicians. Familiarity within the healthcare realm is beneficial to successfully navigate through the system and easily adapt to the requirements of the field.  

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Frequently asked questions about Care Coordinators

 

What is the difference between a Care Coordinator and a Medical Scheduler?

Care Coordinators manage all aspects of a patient’s care plan, while Medical Schedulers focus on setting and confirming appointments at a particular institution. Care Coordinators often work with patients long-term, while Medical Schedulers work with anyone who needs to make an appointment. Care Coordinators are also more hands-on when patients visit a medical office, approaching and welcoming them before offering assistance. Medical Schedulers may work remotely or sit behind a desk answering phones and putting patients on a central schedule for their institution. Medical Schedulers may refer patients to Care Coordinators who then provide additional assistance.

 

What makes a good Care Coordinator?

Good Care Coordinators are excellent problem-solvers who are dedicated for finding the best solution to their patients’ needs. They have strong research abilities that enable them to seek out resources related to each client’s specific life situation. Successful Care Coordinators are highly organized and efficient, allowing them to serve as many clients as possible without sacrificing personalized attention and care. Care Coordinators should enjoy taking initiative to improve their patients’ quality of life. They are also friendly and compassionate and use their genuine desire to help others when explaining medical conditions to patients and suggesting different options for treatment.

 

What are the daily duties of a Care Coordinator?

On a daily basis, Care Coordinators will work with multiple patients helping them manage their medications and appointments. Depending on the needs of their patients, Care Coordinators might make phone calls or send emails to Dentists, Physical Therapists, Surgeons and other medical specialists to schedule consultations or medical procedures. They research different funding options and communicate with insurance companies to get optimum coverage for their patients. When working with new patients, Care Coordinators gather literature and other educational materials to help people understand their medical conditions and the various possible outcomes of their care.

 

Who does a Care Coordinator report to?

Depending on the type of institution they work for, Care Coordinators generally report to Case Managers or Patient Care Managers who oversee the way an organization interacts with its patients. They are also in close communication with Doctors and Nurses, updating them on a patient’s care plan, identifying key obstacles to recovery and developing a timeline for different appointments.

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