Caseworker Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

A Caseworker, or Welfare Worker, is responsible for helping adults, children and families find and obtain government resources like healthcare services, financial aid or counseling. Their duties include meeting with clients to identify their needs, using resources in the government, healthcare and financial service industries to offer assistance to their clients and communicating with their clients regularly.

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Caseworker duties and responsibilities

Some of the duties and responsibilities of a Caseworker include documenting case history, preparing reports and serving as a liaison between families, government organizations, schools, courts and other essential services. Here are some of the daily duties of a Caseworker:

  • Filing and maintaining case history reports
  • Interviewing clients to assess their situational needs
  • Determining which services and assistance are necessary
  • Serving as a liaison between the client and social, financial, health and legal services
  • Developing a plan of action to improve the client’s well-being
  • Planning regular follow-ups to assess progress and additional needs
  • Reviewing and modifying plans as circumstances change for the individual
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What does a Caseworker do?

Caseworkers typically work for government agencies like social services to serve others the best they can. They keep detailed reports on their clients, which they update periodically to measure their progress. Their job is to help their clients gain access to rehabilitation programs to overcome substance addiction. They also help foster kids obtain benefits like healthcare and help individuals obtain financial aid to pay for schooling or medical treatment. They may also conduct home visits to ensure that their client has a stable home environment that benefits their progress.

Caseworker skills and qualifications

Some of a Caseworker’s most important skills are:

  • Active listening, to better understand the needs of their client so they can create a plan of action
  • Social context to understand the challenges and opportunities clients face
  • Written and verbal communication to interface with government organizations, courts/probate officers and essentials services
  • Critical thinking and decision making to plan the best course of action for their clients
  • Problem solving to improve the well-being of their clients through advocacy

Caseworker salary expectations

A Caseworker makes an average salary of $45,282 per year. Pay rate may depend on level of experience, education and the geographical location.

Caseworker education and training requirements

Caseworkers need at least a bachelor’s degree. A degree in social work is the most common, but degrees in similar fields that may be accepted are sociology and psychology. A minor in a second language, such as Spanish, is beneficial to help populations with limited English fluency. Some Caseworkers go on to receive a master’s degree or Ph.D. in their field.

Most states require both clinical and non-clinical Caseworkers to have a license. 

Caseworker experience requirements

There is not any required experience for entry-level administrative positions as a Caseworker. Work experience in communities, with disadvantaged individuals, in healthcare or in social services can be beneficial to candidates’ performance. However, becoming a clinical Caseworker generally requires two years of supervised training.

Job description samples for similar positions

Caseworkers encompass many professions. If this isn’t quite what you’re looking for, consider following some of these similar job description samples:

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Frequently asked questions about Caseworkers


Is there a difference between a Caseworker and a Social Worker?

Both Caseworkers and Social Workers help people overcome life’s challenges. However, Caseworkers tend to focus more on helping their clients achieve financial aid, medical resources and legal services. In contrast, Social Workers focus on helping their clients gain access to programs and other initiatives that better their personal lives. 

An example to demonstrate the difference between Caseworkers and Social Workers is as follows. A Caseworker helps their client select a healthcare option and find local orthopedic resources for their Rheumatoid Arthritis (RA). A Social Worker helps their clients build self-confidence by assisting them to schedule and attend therapy appointments.


What makes a great Caseworker?

A great Caseworker is someone who puts others’ needs before their own. They treat every client as their top priority and work to secure the best resources for their situation. They are proactive in their communication with clients and check-up on them regularly. They also know how to provide support to their clients while maintaining a professional relationship. Their ability to balance empathy and professionalism enables them to uphold healthy boundaries while still showing their support and care for their clients. A great Caseworker is also someone who makes a point to check on previous clients and their conditions.


What are the daily duties of a Caseworker?

On an average day, a Caseworker starts by reviewing case files in their office. They make phone calls to places like financial institutions and healthcare organizations to secure treatment options and funding for their client. Throughout the day, they make phone calls to clients and meet with them in-person to discuss their progress. If a client has a medical condition, Caseworkers talk with medical personnel and care home workers to make sure that their clients receive the correct medications, meals and attention. They also make sure that their clients have suitable living situations and access to handicap facilities if necessary.


Who does a Caseworker report to?

A Caseworker typically reports to a Director of Case Management at their place of employment. They provide Caseworkers with new clients and help them obtain resources for those clients. They may also ask Caseworkers to provide them with reports for each client to gauge their progress and make suggestions.

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