Cashier Job Description: Top Duties and Qualifications

Cashier with apron behind a register. If space permits, a belt line leading to the cashier with groceries coming towards them. Groceries can be silhouettes alluding to apples, bananas, bread, etc. Text reads:

Last updated: June 22, 2022

A Cashier, or Retail Cashier, is responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment. Their duties include balancing the cash register, making change, recording purchases, processing returns and scanning items for sale.

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Cashier duties and responsibilities

Cashiers are responsible for maintaining positive impressions for the companies they work for. Examples of Cashier duties and responsibilities include:

  • Process sales transactions
  • Calculate the cost of products or services
  • Accept payments
  • Calculate and return change when required by the payment method
  • Maintain adequate change denominations in the cash drawer and request additional change
  • Answer customer questions about products or services
  • Reconcile cash drawers and sales receipts
  • Report issues with equipment
  • Work as a team to meet store sales goals
  • Handle customer complains
  • Process layaways, returns and exchanges
  • Maintain clean and tidy checkout area
  • Assist in stocking and rotating merchandise
  • Scan and bag items accurately and efficiently
  • Stay up to date on merchandise promotions, advertisements and product information

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Cashier Job Description Examples

What does a Cashier do?

Cashiers can be employed in any retail environment such as grocery stores, shopping malls, retail outlets, boutiques or entertainment venues to handle sales and customer purchases. Cashiers maintain a working knowledge of product codes, company return policies and current coupons to ensure that customers pay the appropriate amount for each item they purchase. Their job is to ring up customers, enter accurate information in the payment terminal, wrap up purchases and provide friendly customer service to encourage shop patrons to return.

Cashier skills and qualifications

A successful Cashier candidate will have various skills and qualifications to perform the required duties. Examples of Cashier skills and qualifications include: 

  • Ability to calculate sales and change quickly
  • Accountability and accuracy in reconciling sales receipts
  • Oriented toward serving others and helping customers
  • Customer-service skills
  • Ability to stand for long periods of time
  • Ability to lift up to 50 pounds
  • Excellent verbal communication
  • Ability to work in a fast-paced, stressful environment
  • Attention to detail
  • Knowledge of point-of-sale systems

Cashier salary expectations

 A Cashier makes an average of $11.54 per hour. Pay rate may depend on level of experience, education and the geographical location.

Cashier education and training requirements

Cashiers don’t need any formal education requirements, though some employers may prefer a high school diploma or GED. Instead, candidates should possess good mathematical and customer service skills. Cashiers with prior experience will have training with proper cash handling policies as well as common point-of-sale systems. Most Cashiers undergo on-the-job training to learn about the company’s policies, procedures and point-of-sale systems.

Cashier experience requirements

Entry-level Cashiers don’t need any prior experience since they usually complete on-the-job training. Cashiers working in high-volume stores may need at least one year of experience in a customer service position. Experience in the same industry ensures the Cashier is familiar with the products and services, which is valuable. Head Cashiers or those in a supervisory position should have two to three years of experience, and experience leading others is useful. 

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Frequently asked questions about Cashiers

 

What are the qualities of a good Cashier?

A good Cashier has several key characteristics and qualities to help them excel at both the customer service and transactional aspects of their position. They should be friendly, outgoing and receptive so that they can anticipate the needs of shoppers and assist them in making purchases. Good Cashiers are also patient and committed, enabling them to problem-solve with difficult customers and fairly enforce store policies. They have excellent attention to detail that helps them avoid making data entry errors or clerical mistakes that could result in charging customers the wrong amount or giving out the incorrect change.

 

What is the difference between a Cashier and a Store Associate?

Both Cashiers and Store Associates work in a retail environment, but Cashiers focus on running the store sales terminal while Store Associates can cover a range of tasks including assisting customers on the sales floor, stocking items, performing inventory checks, setting up shop displays and more. Some Store Associates can serve as Cashiers as part of their general responsibilities. High-volume retail stores like big box retail outlets and grocery stores often hire Cashiers specifically to run the cash register and other employees like Stockers to perform general store maintenance and customer service.

 

Who does a Cashier report to?

Cashiers generally report directly to a Store Manager or Assistant Store Manager, although some Cashiers work under a Head Cashier who manages a team of Cashiers and then reports to someone in a managerial role. Store Managers oversee the Cashier’s performance, including how quickly they scan items, their general sales volume and feedback from customers. Some Cashiers also report to the Keyholder on each shift to confirm that they accurately balanced the register and successfully deposited that shift’s funds in the safe before the Keyholder locks up the store for the day.

 

Do Cashiers have different responsibilities in different industries?

Cashiers can work in a range of industries including fashion, food service, general merchandise and more, but they generally have the same duties regardless of the type of store they work at. The one aspect that differs from industry to industry is the type of field-specific knowledge Cashiers need to help customers. For example, a Cashier at a beauty supply store may be expected to have a working knowledge of hair and makeup products so that they can make recommendations and answer questions, while a Cashier at a sporting goods store would need to know about different sporting equipment and apparel.

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    Last updated: Apr 28, 2021