Communications Officer Job Description: Top Duties and Qualifications

A Communications Officer, or Corporate Communications Officer, is responsible for overseeing the communications efforts of a corporation, including public relations and marketing. Their duties include completing market research, communicating with media personnel to address company news and implementing communication policies and procedures to uphold their company’s brand image. 

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Communications Officer duties and responsibilities 

A Communications Officer develops and distributes information to promote an organization. Their duties and responsibilities may vary from company to company, but typically include the following: 

  • Maintain a database of media organizations and contacts within them.
  • Manage the company’s or organization’s social media communications.
  • Regularly meet with and conduct interviews with media personnel.
  • Create and produce internal newsletters for the organization.
  • Develop and maintain working relationships with journalists in multiple types of media outlets.
  • Act as a spokesperson for the organization.
  • Write, edit and distribute various types of content, including material for a website, press releases, marketing material and other types of content that take the message to the public.
  • Prepare and manage the organization’s communication budget.

Communications Officer Job Description Examples:

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Communications Officer

Nature OF Work (abridged job description)

Answer incoming telephone calls and redirect appropriately. Dispatch and receive two-way radio calls, assign report numbers with brief initial details for input to division records system. Promote good relations with callers, keep flow of ongoing activities organized while on shift. Maintain personal and professional competence and awareness. Being aware of the status of all personnel in the field and maintain daily watch activity log.

Skills/Expertise

  • Understanding of resource management and operational procedures
  • Communication and listening skills.
  • Interpersonal, negotiation and persuasive skills
  • Problem-solving skills including the ability to prioritize and think quickly
  • Ability to multitask.
  • Understanding public media needs
  • Ability to keep calm in distressing situations
  • Proficient computer skills. Also typing and data entry

    Required Experience/Training

  • High school diploma or GED equivalent
  • Complete any required Dispatcher courses
  • Valid Ohio Driver’s License
  • U.S Citizen
  • Ability to pass background and psychological exams

    Job Types: Full-time, Part-time

    Salary: $17.92 /hour

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

    This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused

  • Stable -- traditional, stable, strong processes

  • People-oriented -- supportive and fairness-focused

    This Job Is:

  • A job for which military experienced candidates are encouraged to apply

  • Open to applicants who do not have a college diploma

    Schedule:

  • Monday to Friday

  • Weekends required

  • Holidays required

  • Day shift

  • Night shift

  • Overtime

  • On call

  • Overnight Waiting period may apply
  • ×

    Communications Officer

    ChicagoCAC employees are expected to perform their job duties and act in a manner consistent with the Core Values of the organization.

    Responsibility Summary

    The Marketing and Communications Officer will work with the Chief Development Officer (CDO) to establish and implement ChicagoCAC’s marketing, communications, media relations and social media efforts to increase stakeholder engagement, strengthen the ChicagoCAC brand and expand overall visibility of ChicacoCAC’s work. This person drives the marketing and communications efforts for the agency. She/he/they works closely with internal staff, key leadership, design consultants and interns to establish materials and communications for the Chicago Children’s Advocacy Center’s programs and fundraising initiatives.

    Primary Responsibilities:

  • Under the direction of, and in collaboration with, the CDO, develop and implement the annual marketing and communications plan on behalf of ChicagoCAC.

  • Develop and manage ChicagoCAC’s website, printed materials, and social media strategy.

  • Create and update the Brand Identity Guide as needed.

  • Implement and disseminate internal policies and procedures to ensure agency compliance with branding/messaging guideline.

  • Create ongoing communications such as the monthly e-newsletter, annual report, social media content, and marketing materials as needed. Work with CEO and CDO to determine monthly e-newsletter content and annual report content. Work with program leaders to capture stories that highlight and bring additional awareness of ChicagoCAC work.

  • Collect and analyze reader trends and analytics, and implement strategies to maximize engagement rates.

  • Provide support to events staff to ensure event materials are designed, and events are marketed and communicated to further increase stakeholder engagement.

  • Provide oversite for all outward facing printed materials (educational materials, training documents, business cards, letterhead, tip sheets etc.) to ensure brand guidelines are in compliance.

  • Write and pitch stories to local and regional media highlighting specific activities (events, program achievements, etc.) of ChicagoCAC, our partners, board members and volunteers.

  • Secure media personalities (as needed) to attend and/or emcee special events, etc.

  • Attends and actively participates in the quarterly ChicagoCAC Marketing and Communications Committee meetings.

  • Perform other related duties as assigned.

    Discretion

    The Marketing and Communications Officer has a medium range of discretion and independent decision-making.

    Supervisory Responsibilities

    Interns and Design Consultants

    Relationships

    The Marketing and Communications Officer is an essential member of the Development team and works collaboratively in that context. She/he/they also works closely with the Executive Director, and other staff involved in outreach to ChicagoCAC’s many communities.

    Qualifications

    Bachelor-level degree in marketing and communications preferred and a minimum of five years progressive experience in a marketing/communications, and social media. Experience in the nonprofit sector a plus. Must have strong written and verbal communication skills, and an ability to relate well to others (colleagues, clients, community leaders, etc.). Should be comfortable functioning independently and as a member of a team. Must meet deadlines reliably and enjoy working on multiple projects simultaneously.

    Job Type: Full-time

    Experience:

  • Non-profit: 1 year (Preferred)

  • Marketing, Communications & Social Media: 5 years (Required)

    Education:

  • Bachelor's (Required)

    Work authorization:

  • United States (Required)

    Additional Compensation:

  • Other forms

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Paid time off

  • Other

    Company's website:

  • [website]

    Company's Facebook page:

  • [website]

    Benefit Conditions:

  • Waiting period may apply

  • Only full-time employees Temporarily due to Covid-19
  • ×

    Communications Officer

    YOU Must Submit A City OF Henderson Communications Officer Application TO BE Considered FOR This Position.

    The City of Henderson is accepting applications for the position of Communications Officer for 911 Emergency Communications. Please Note, DUE TO THE Current State OF Emergency, A Written Examination Will NOT BE Given AT This Time.

  • Minimum requirements: High school diploma/ GED; vocational/technical training in telecommunications preferred; ability to speak over radio systems in English in a clear and easily understandable voice under emergency and stressful conditions; ability to maintain accurate records and operate computer as required. Must obtain and maintain State of Kentucky Telecommunications, T-CPR, Nims 100, 200, 700 and Cjis certifications within 12 months of hire date. Must be able to work a variety of shifts. $15.97 per hour plus benefits. Applicants will be required to undergo and pass a drug test and physical prior to employment and will be subject to further drug and alcohol testing throughout their employment, if hired. Communications Officer applications
  • are available from Human Resources or online at [website] and are due no later than 4:30 PM 4/21/20. If your application is already on file and you wish to be considered for this position, you must call [phone number] no later than 4:30 PM, 4/21/20. Applicants with disabilities must advise Human Resources in advance if reasonable accommodation to test is required and documentation must accompany the request. EOE/M/F/V/H/D

    Job Type: Full-time

    Salary: $15.97 /hour

    Education:

  • High school or equivalent (Required)

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

  • Parental leave

  • Professional development assistance

  • Tuition reimbursement

    Schedule:

  • Weekends required

  • Holidays required

  • Day shift

  • Night shift

  • No
  • What does a Communications Officer do? 

    Communications Officers typically work for corporations across industries to ensure that their company upholds its public image. They work closely with company Executives to identify areas to improve their marketing, PR and brand initiatives. Their job is to hire communications professionals, maintain relationships with media personnel, draft press release statements and examine marketing materials before approving the publication of marketing content. They may also be responsible for creating training materials to teach new employees about the company’s brand and mission statement.

    Communications Officer skills and qualifications

    Since the Communications Officer is in charge of managing and directing a company or organization’s public relations, they have to direct the communication team and get the organization’s message to the public. To do this, the Communications Officer should have the following skills and qualifications:

    • Good oral and written communication skills
    • Leadership skills
    • Decision-making and problem-solving skills
    • Good networking skills
    • Ability to multitask and prioritize projects
    • Attention to detail
    • Knowledge of the Associated Press style guide

    Communications Officer salary expectations   

    A Communications Officer makes an average of $47,291 per year. Salary may depend on the candidate’s level of experience, education or geographical location.

    Communications Officer education and training requirements 

    A bachelor’s degree is required for a Communications Officer position. Some employers may require or prefer a master’s degree. Most employers look for degrees in the areas of journalism, communications, English, business or a similar area that helps to develop good communication skills. 

    Most employers also require 2 to 5 years of media or other communications experience. Many employers look for candidates who have earned one or more professional certifications from professional communication organizations such as the Public Relations Society of America (PRSA), International Association of Business Communicators (IABC) or similar professional organizations.

    Communications Officer experience requirements 

    Since the Communications Officer is the person most responsible for crafting and projecting the organization’s public image, most employers seek applicants with experience in the field as well as relevant education and training. Given the importance of an organization’s public image, previous experience working in industries like journalism, public relations or social media is generally required for the Communications Officer position.

    Job description samples for similar positions 

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    Frequently asked questions about Communications Officers

     

    What is the difference between a Communications Officers and a Communications Manager?

    The difference between a Communications Officer and a Communications Manager is that Communication Officers hold more seniority over Communication Managers. For example, Communication Officers relay information from the upper management team to the Communications Manager to implement among their department. Further, Communications Officers oversee the Communications Manager, Marketing Manager and Public Relations Manager and each of their departmental operations. 

    In contrast, a Communications Manager is only responsible for their department and its employees, including Internal Communication Specialists, External Communication Specialists and Communication Coordinators.

     

    What are the daily duties of a Communications Officer?

    On a typical day, a Communications Officer starts by checking their email and voicemail to respond to time-sensitive messages. They also use this time to check their schedule and highlight any upcoming deadlines or appointments. Throughout the day, they meet with company Executives and Managers to discuss the status of current projects and ask questions. They also meet with media personnel to talk about new products and services or to address company news. 

    During downtime, they review advertisements, written content and other marketing materials created by employees. They approve or deny these materials based on their likeness to the company brand and its marketing objectives.

     

    What qualities make a good Communications Officer?

    A good Communications Officer is someone who is well-organized. Being organized allows them to oversee multiple departments and projects at a time. They should have excellent written and verbal communication that enables them to write press releases, speak at press events and relay information between company Executives and department heads. Communications Officers also need to have an expert understanding of their company, its mission statement and its products and services. This helps Communications Officers act as credible spokespersons for their company and create campaigns that align with the company brand. 

    Further, a good Communications Officer strives to continuously research topics about their company, its industry and competitors to address in their marketing and communication efforts.

     

    Who does a Communications Officer report to?

    A Communications Officer typically reports directly to the Chief Executive Officer (CEO) of the company. They work closely with the CEO to navigate legal incidents, relay information from lower-management and determine the best ways to market their company.

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