Computer Technician Job Description: Top Duties and Qualifications

A Computer Technician, or Computer Support Technician, is responsible for maintaining computer systems within a business setting. Their duties include installing computers, routers and other hardware, updating or repairing existing systems and troubleshooting problems with hardware.

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Computer Technician duties and responsibilities

A Computer Technician’s primary responsibility is to provide technical support to an organization’s employees and customers. Their duties and responsibilities may vary depending on the company they work for, but typically include the following: 

  • Paying close attention to the user’s description of their computer problem and asking questions to identify the problem and determine how to solve it
  • Training users on how the use of new hardware or software 
  • Testing and evaluating the organization’s computer network
  • Troubleshooting network problems and individual user hardware or software problems
  • Setting up or repairing computer hardware and other associated devices such as printers and scanners

Computer Technician Job Description Examples:

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Computer Technician

About OUR Company: Olympia Moving & Storage, a rapidly growing relocation company with 300+ employees and locations in Boston, Washington DC, Austin, and Philadelphia, is seeking part-time computer technicians to join our commercial team headquartered in Watertown, MA. Our goal is to raise the standard for moving companies and use talent, data, and technology to redefine the customer experience and disrupt the industry. We take pride in our exceptional service, impeccable reputation, and prestigious client list.

Description: Are you technologically savvy & looking for a flexible job that compliments your class schedule or supplements your income? Olympia Moving and Storage, a top Boston relocation company, is hiring motivated leaders for our commercial division. We are not an ordinary moving company and we don't hire ordinary people. Every day we deliver exceptional service, challenge the status quo, and make the industry better. We value efficiency, quality and customer service above all, as exhibited by our awards and 95% client satisfaction score.

You will disconnect/reconnect computer systems and network equipment for Fortune 500 businesses, top universities, engineering companies, and start-ups. You will work under the guidance of project managers and have an opportunity to build life-long skills in client management, problem-solving, and teamwork.

Afternoon, evening and weekend hours are available. Transportation is provided to & from job sites.

Requirements:

  • Always represent Olympia Moving to the best of your ability

  • Professionally communicate with our clients

  • Accountability to clients, and co-workers

  • Must be a team player and ready to tackle any challenge

  • Available for on-time early dispatch and flexible work schedules

  • Must successfully pass a background investigation

  • IT, computer technician, or help desk experience preferred

    Compensation:

    $20/hourly wage

    Job Type: $19.00 to $20.00 /hour

    Job Type: $19.00 to $20.00 Flexible schedule

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    Computer Technician

    Job Description

    Our computer technicians play a vital role in providing superior hardware focused field service support to both residential and commercial customers of major PC and printer manufacturers. The best field technicians are independent self-starters who have the drive, technical aptitude, and interpersonal skills to perform component-level hardware repair in a manner that exceeds the customer’s expectations. If this describes you then this is an excellent opportunity for you to become part of a dedicated team of professionals. Our technicians typically perform service calls throughout the day during normal business hours Monday through Friday. Our field techs work directly with the customers to schedule the service calls which allows for a great deal of flexibility. If you want to be part of this experience then apply today.

    Computer Technicians should have the following:

    -Knowledge of and experience in desktop/laptop

    -Dependable transportation and car insurance

    -A cell phone

    -Ability to travel to customer sites

    -Ability to lift and/or move various computer equipment

    -Excellent customer service skills

    -Must to able to work independently

    -Most have organizational skills

    -The ability to pass criminal background and driving investigation

    -The ability to pass a drug screen

    Incentives to work for Realm Technologies include:

    -Work from home to schedule your service calls

    -Professional, friendly, supportive, compassionate management

    -Dell, IBM, Lenovo, Sony TV, and Dell Printer training and certifications provided free of charge.

    Job Type: $15.00 to $21.00 /hour

    Job Type: $15.00 to $21.00 /hour

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    Computer Technician

    Personal Computer Support Technician (Langley Research Center)

    Job Description:

    More About the Role:

    The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations.

    What You'll Get to Do:

  • Provide installation, removal and troubleshooting for both hardware and software on Nasa desktop systems.

  • Review assigned tickets via Servicenow to ensure all actions are completed within the service delivery timeframe.

  • Interact with Nasa customers and leaders to discuss issue resolution or troubleshooting stepsWork closely with the queue manager and service delivery lead at the center to ensure tickets are completed timely and with a high level of customer satisfaction.

  • Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.

  • Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

  • Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

    You'll Bring These Qualifications:

  • High School Diploma.

  • Demonstrated customer service skills.

  • Previous experience delivering technical support in a high volume work environment.

    These Qualifications Would be Nice to Have:

  • MAC/Dell or HP software and or hardware certificates.

  • ServiceNow experience.

    Job Type: Full-time

    Application Question:

  • Do you have an IAT Level I (A+ CE, Network+ CE, Sscp, Ccna-Security) certification?

    Work Location:

  • One location

    Benefits:

  • Health Dental Vision Paid time off

  • Tuition Monday to Friday
  • What does a Computer Technician do? 

    Computer Technicians typically work for corporations within the IT department to set up, maintain and repair computer systems for employees across departments. They work closely with other IT personnel to troubleshoot hardware problems and install new equipment. Their job is to use their knowledge of computers to ensure that company employees have up-to-date hardware and software to complete their jobs properly. They may also be responsible for helping company employees learn how to use software programs and hardware.

    Computer Technician skills and qualifications

    The Computer Technician job title covers a very broad range of skills and job requirements that can vary considerably depending upon the employer and industry. In general, a Computer Technician should possess the following skills and qualifications to be successful in their role:  

    • Communication skills 
    • Listening skills 
    • Customer service skills
    • Problem-solving skills
    • Analytical skills

    Computer Technician salary expectations  

    A Computer Technician makes an average of $15.89 per hour. This pay rate may vary depending on the geographical location of the position and the candidate’s education and experience level. 

    Computer Technician education and training requirements

    Education and skills required for a Computer Technician vary considerably depending upon the organization and industry. While many require a bachelor’s degree in computer science or a related area, other employers with less complex computer support needs will accept applicants with some related postsecondary coursework or an associate degree. Tech industry certifications, especially vendor-neutral certifications, and some computer technical experience are often preferred or required. 

    Computer Technician experience requirements

    In addition to postsecondary coursework, many employers require Computer Technicians to have some degree of prior experience in some aspect of the field. This experience may be in the form of internships or other relevant on-the-job experience. Some employers provide on-the-job training to entry-level Computer Technicians who have a degree and strong technical skills. Computer Technicians need to have experience in networking, computer repair and troubleshooting. 

    Job description samples for similar positions

    If this Computer Technician job description template isn’t exactly what you’re looking for, try these job descriptions for related positions:

    Frequently asked questions about Computer Technicians

     

    What is the difference between Computer Technicians and a Computer Engineer?

    Computer Technicians differ from Computer Engineers in their job responsibilities and level of seniority. For example, Computer Engineers design computer systems and types of hardware like circuit boards and routers. In contrast, Computer Technicians install and repair computer systems within businesses. Because Computer Engineers create the hardware and software that Computer Technicians install, Computer Engineers hold more seniority and typically earn more than Computer Technicians. It is important to note that Computer Technicians and Computer Engineers may work together to troubleshoot problems with computer systems and make necessary upgrades.

     

    What are the daily duties of a Computer Technician?

    On a typical day, a Computer Technician starts by checking their email and voicemail to see if there are any maintenance requests from company employees. They take inventory or tools, hardware devices and other supplies that help them complete installations and repairs. Throughout the day, they carry out scheduled maintenance of computer systems and networks in various departments. During downtime in their office, they remain on call for any urgent maintenance requests. They may also use this time to create how-to documents regarding topics like file storage and preventing bugs. They then send these documents to all members of the company.

     

    What qualities make a good Computer Technician?

    A quality Computer Technician is someone who values continued education. This quality motivates them to pursue certification courses in computer systems to provide maximum support to company employees and their coworkers. They also have an investigative nature that helps them analyze problems with hardware or software and find solutions in a timely manner. 

    Further, a good Computer Technician has a personable nature, which allows them to work well with their coworkers and help company employees to feel comfortable asking for help. Computer Technicians also need to be able to work as part of a team to troubleshoot problems and install computer systems efficiently. 

     

    Who does a Computer Technician report to?

    A Computer Technician typically reports to the Computer Technician Supervisor. These professionals oversee a team of Technicians in the installation or repair of computer systems. Computer Technicians may also report to the IT Department Manager or IT Support Manager.

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