Computer Technician Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

A Computer Technician, or Computer Support Technician, is responsible for maintaining computer systems within a business setting. Their duties include installing computers, routers and other hardware, updating or repairing existing systems and troubleshooting problems with hardware.

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Computer Technician duties and responsibilities

A Computer Technician’s primary responsibility is to provide technical support to an organization’s employees and customers. Their duties and responsibilities may vary depending on the company they work for, but typically include the following: 

  • Paying close attention to the user’s description of their computer problem and asking questions to identify the problem and determine how to solve it
  • Training users on how the use of new hardware or software 
  • Testing and evaluating the organization’s computer network
  • Troubleshooting network problems and individual user hardware or software problems
  • Setting up or repairing computer hardware and other associated devices such as printers and scanners
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Computer Technician Job Description Examples

What does a Computer Technician do? 

Computer Technicians typically work for corporations within the IT department to set up, maintain and repair computer systems for employees across departments. They work closely with other IT personnel to troubleshoot hardware problems and install new equipment. Their job is to use their knowledge of computers to ensure that company employees have up-to-date hardware and software to complete their jobs properly. They may also be responsible for helping company employees learn how to use software programs and hardware.

Computer Technician skills and qualifications

The Computer Technician job title covers a very broad range of skills and job requirements that can vary considerably depending upon the employer and industry. In general, a Computer Technician should possess the following skills and qualifications to be successful in their role:  

  • Communication skills 
  • Listening skills 
  • Customer service skills
  • Problem-solving skills
  • Analytical skills

Computer Technician salary expectations  

A Computer Technician makes an average of $15.89 per hour. This pay rate may vary depending on the geographical location of the position and the candidate’s education and experience level. 

Computer Technician education and training requirements

Education and skills required for a Computer Technician vary considerably depending upon the organization and industry. While many require a bachelor’s degree in computer science or a related area, other employers with less complex computer support needs will accept applicants with some related postsecondary coursework or an associate degree. Tech industry certifications, especially vendor-neutral certifications, and some computer technical experience are often preferred or required. 

Computer Technician experience requirements

In addition to postsecondary coursework, many employers require Computer Technicians to have some degree of prior experience in some aspect of the field. This experience may be in the form of internships or other relevant on-the-job experience. Some employers provide on-the-job training to entry-level Computer Technicians who have a degree and strong technical skills. Computer Technicians need to have experience in networking, computer repair and troubleshooting. 

Job description samples for similar positions

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Frequently asked questions about Computer Technicians

 

What is the difference between Computer Technicians and a Computer Engineer?

Computer Technicians differ from Computer Engineers in their job responsibilities and level of seniority. For example, Computer Engineers design computer systems and types of hardware like circuit boards and routers. In contrast, Computer Technicians install and repair computer systems within businesses. Because Computer Engineers create the hardware and software that Computer Technicians install, Computer Engineers hold more seniority and typically earn more than Computer Technicians. It is important to note that Computer Technicians and Computer Engineers may work together to troubleshoot problems with computer systems and make necessary upgrades.

 

What are the daily duties of a Computer Technician?

On a typical day, a Computer Technician starts by checking their email and voicemail to see if there are any maintenance requests from company employees. They take inventory or tools, hardware devices and other supplies that help them complete installations and repairs. Throughout the day, they carry out scheduled maintenance of computer systems and networks in various departments. During downtime in their office, they remain on call for any urgent maintenance requests. They may also use this time to create how-to documents regarding topics like file storage and preventing bugs. They then send these documents to all members of the company.

 

What qualities make a good Computer Technician?

A quality Computer Technician is someone who values continued education. This quality motivates them to pursue certification courses in computer systems to provide maximum support to company employees and their coworkers. They also have an investigative nature that helps them analyze problems with hardware or software and find solutions in a timely manner. 

Further, a good Computer Technician has a personable nature, which allows them to work well with their coworkers and help company employees to feel comfortable asking for help. Computer Technicians also need to be able to work as part of a team to troubleshoot problems and install computer systems efficiently. 

 

Who does a Computer Technician report to?

A Computer Technician typically reports to the Computer Technician Supervisor. These professionals oversee a team of Technicians in the installation or repair of computer systems. Computer Technicians may also report to the IT Department Manager or IT Support Manager.

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