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Concierge Job Description: Top Duties and Qualifications

Last updated: September 27, 2023

A Concierge, or Guest Services Representative, is a hospitality professional who attends to the needs of guests and helps them organize their accommodations while staying at a hotel or other building that provides lodging services. Their duties include making reservations, recommending restaurants, bars and clubs to guests and arranging errands such as grocery delivery and dry cleaning services.

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Concierge duties and responsibilities

These are common duties and responsibilities for a Concierge:

  • Maintain updated knowledge of assets specific to the company’s needs.
  • Greet guests and confirm reservations.
  • Provide excellent customer service and attention to detail.
  • Maintain positive ongoing relationships.
  • Maintain high ethical standards and professionalism.
  • Multitask and prioritize as necessary to meet customer needs.
  • Represent the company with integrity and dedication.
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Concierge Job Description Examples

What does a Concierge Do?

Concierges generally work at hotels and resorts but can also be employed at upscale office buildings and apartment complexes to serve as a Receptionist and assistant to guests. Concierges are responsible for connecting guests with the information they are looking for, setting up schedules and providing convenient service so that they can relax and enjoy their vacation or focus on business during a trip. They maintain relationships with local businesses and travel agencies to develop partnerships that can benefits their clients.

Concierge skills and qualifications

The highest quality candidates for your Concierge position will have the following prerequisite skills and qualifications:

  • Excellent office and computer skills
  • Ability to provide professional communication in all environments
  • Strong organizational, communication and verbal skills
  • In-depth understanding of essential hospitality standards and company policies
  • Proven skill in developing relations with guests, vendors and internal departments
  • Time management and resource management
  • Ability to project a professional and knowledgeable demeanor

Concierge salary expectations

The average salary for a Concierge is $14.21 per hour. Exact salary may vary depending on factors like experience level, geographic location or precise duties of the position. Concierge positions in the hotel and resort industry report receiving regular tips, usually receiving an average of $50 per day.

Concierge education and training requirements

The Concierge position varies so widely from business to business that some may require a bachelor’s degree or an associate degree in a field such as hospitality or hotel management, while others only require a high school diploma or cite no minimum education requirements. Applicants applying for a Concierge role in a medical office may require knowledge or training for medical office procedures and best practices. Many companies offer training to teach proprietary systems.

Concierge experience requirements

The majority of Concierge positions require up to 3 years in a similar or equivalent position. In the hotel industry, previous hospitality experience is a must. Depending on the individual company’s needs, at least a background in customer service while working independently is preferred. When the Concierge is working for the hospitality industry, a good knowledge of local restaurants, exhibits, services and shopping are generally required.

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Frequently asked questions about Concierges

What are the qualities of a good Concierge?

Because Concierges are the first point of contact for guests to get help with their errands and appointments, a good Concierge must have a friendly, professional and welcoming demeanor so that they can make customers feel comfortable. Good Concierges are extremely organized, tidy, detail-oriented and able to keep track of multiple complex client schedules, wake-up calls and transportation needs without making any errors. They enjoy working with others as a team and take pride in providing five-star service to all guests. Excellent Concierges are highly motivated and complete tasks right away based on priorities.

What should employers look for on a Concierge resume?

When vetting candidates for a Concierge position, employers should look for experience in the hospitality industry and a strong range of soft skills that can help them provide excellent customer service. If a candidate doesn’t already have experience as a Concierge, other service industry or administrative positions can give them the transferrable skills to be successful, such as Servers, Receptionists, Housekeepers, Travel Agents and Customer Service Specialists. Concierge resumes should highlight interpersonal communication skills, scheduling experience, attention to detail and the ability to succeed and remain calm under pressure.

What is the difference between a Concierge and a Personal Assistant?

A Concierge and a Personal Assistant perform many of the same duties, but Concierges work at large buildings and manage all of the guests who are staying at that establishment, while Personal Assistants generally work for a single person and arrange their daily schedule. Concierges spend most of their time behind a front desk coordinating errands over the phone or email while Personal Assistants run errands themselves and report directly back to the person they are assisting. Concierges manage short-term stays on an as-needed basis while Personal Assistants are in charge of the long-term schedule of their client.

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