What does a Concierge Do?
Concierges generally work at hotels and resorts but can also be employed at upscale office buildings and apartment complexes to serve as a Receptionist and assistant to guests. Concierges are responsible for connecting guests with the information they are looking for, setting up schedules and providing convenient service so that they can relax and enjoy their vacation or focus on business during a trip. They maintain relationships with local businesses and travel agencies to develop partnerships that can benefits their clients.
Concierge skills and qualifications
The highest quality candidates for your Concierge position will have the following prerequisite skills and qualifications:
- Excellent office and computer skills
- Ability to provide professional communication in all environments
- Strong organizational, communication and verbal skills
- In-depth understanding of essential hospitality standards and company policies
- Proven skill in developing relations with guests, vendors and internal departments
- Time management and resource management
- Ability to project a professional and knowledgeable demeanor
Concierge salary expectations
The average salary for a Concierge is $14.21 per hour. Exact salary may vary depending on factors like experience level, geographic location or precise duties of the position. Concierge positions in the hotel and resort industry report receiving regular tips, usually receiving an average of $50 per day.
Concierge education and training requirements
The Concierge position varies so widely from business to business that some may require a bachelor’s degree or an associate degree in a field such as hospitality or hotel management, while others only require a high school diploma or cite no minimum education requirements. Applicants applying for a Concierge role in a medical office may require knowledge or training for medical office procedures and best practices. Many companies offer training to teach proprietary systems.
Concierge experience requirements
The majority of Concierge positions require up to 3 years in a similar or equivalent position. In the hotel industry, previous hospitality experience is a must. Depending on the individual company’s needs, at least a background in customer service while working independently is preferred. When the Concierge is working for the hospitality industry, a good knowledge of local restaurants, exhibits, services and shopping are generally required.
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