Concierge Job Description: Top Duties and Qualifications

A Concierge, or Guest Services Representative, is a hospitality professional who attends to the needs of guests and helps them organize their accommodations while staying at a hotel or other building that provides lodging services. Their duties include making reservations, recommending restaurants, bars and clubs to guests and arranging errands such as grocery delivery and dry cleaning services.

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Concierge duties and responsibilities

These are common duties and responsibilities for a Concierge:

  • Maintain updated knowledge of assets specific to the company’s needs.
  • Greet guests and confirm reservations.
  • Provide excellent customer service and attention to detail.
  • Maintain positive ongoing relationships.
  • Maintain high ethical standards and professionalism.
  • Multitask and prioritize as necessary to meet customer needs.
  • Represent the company with integrity and dedication.

Concierge Job Description Examples:

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Concierge

Who We Are:

Questx is a leading tech-enabled solution provider for insurance companies. We specialize in providing our clients excellent service while administrating their roadside assistance programs, glass and claims services. Customer service is our #1 priority!

We believe in No Customer Left Behind and we live and breathe this anthem because we know a great company is built one customer at a time. If we amaze every customer every chance we get, then we have scored big!

Roadside Assistance Concierge

As a Roadside Assistance Concierge, you’ll be assisting our members by dispatching towing providers to help get them off the side of the road. You’ll be in a fun and fast pace setting while you answer various member questions and concerns too!

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action when needed.

What makes you a great fit for our team?

  • Do you have Grit? It’s a special personality trait that digs in and sticks with it no matter what! We are a team that tackles adversity, takes risks, and fosters a ‘do it now’ attitude.

  • Integrity is the foundation upon which our entire reputation is based. Do What is Right means we always act fairly, honestly, and with respect.

  • Choose a Good Attitude! Our attitude is the only thing we can control every day. Put others first and demonstrate proactive customer service with passion and optimism.

  • Be a Seeker of Growth. Questx is population with people that have a thirst for growth. Because of our values and mindset, we are drawn to people that yearn for team and personal growth. We believe that “perfection is not attainable, but if we chase perfection, we can catch excellence.”

    To succeed here you’ll have the following skills:

  • 1 year of customer service experience

  • 1 year of call center experience

  • Proficient with Windows OS and Microsoft Office Suite

  • Excellent verbal and written communication skills

  • Problem solving skills

  • High School Diploma or GED

    As a member of our growing team you’ll receive:

  • Paid Time Off

  • 401(k)

  • Medical, Dental, Vision, Life Insurance

  • Access to a fresh food market to pick up snacks and lunches

  • Monthly bonus for top performers

  • Night shift differential

  • Overtime available

  • Spanish speakers get a raise

  • Part time schedules available to work with school

    Job Types: Full-time, Part-time

    Salary: $11.75 to $13.25 /hour

    Experience:

  • customer service: 1 year (Required)

    Additional Compensation:

  • Bonuses

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

    Schedule:

  • Weekends required

    Company's

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    Concierge

    A Compass Concierge is the face of the apartment community, bringing people together and connecting people to their homes. By exemplifying professionalism and superior customer service skills, the Compass Concierge provides each person with a sense of community. The Concierge plays a vital role in helping the property with resident engagement, satisfaction, and retention.

    WHO YOU ARE

  • A Strong Communicator.
  • Your writing and speaking skills are clear and effective, helping you connect well with others.

  • Organized.
  • You are flexible and able to juggle personal interactions with teammates and residents smoothly.

  • Caring.
  • You put yourself in others shoes and strive for positive outcomes.

  • Motivated.
  • You invest extra energy to reach your goals and create synergistic relationships with team members and residents.

  • Solution-Oriented.
  • You follow through on commitments, letting residents know that they matter.

    What YOU’LL DO

  • Deliver an exceptional experience to every person,
  • beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents.

  • Maintain and uphold a high standard for community curb appeal
  • by conducting routine inspections of all community amenities and common areas and working with the appropriate team members or contracted employees to ensure that all areas are maintained to the standards.

  • Handle transactions
  • like managing vendors and deliveries, accepting and logging packages, and inspecting move-ins and move-outs. You will also provide leasing assistance to property leasing staff by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.

  • Act as a liaison between residents and service team
  • members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Immediately contact emergency maintenance personnel if an emergency maintenance situation develops.

  • Collaborate with talented teammates
  • to identify and solve any apartment issues that arise.

  • Plan fun activities
  • that help build a strong sense of belonging among residents.

    Requirements

  • Demonstrated proficiency in working with computers

  • Must have reliable transportation

  • Available to work a flexible schedule, including weekends and holidays

    Preferred Experience

  • Five (5) years customer service and/or administrative experience in a professional environment

  • College degree or coursework preferred

  • Prior experience in front desk support (hotel concierge, office or medical receptionist, etc); experience with leasing, sales or hospitality a plus.

    YOU Must Complete THE Phone Screen Section TO BE Considered

    This Full time position's schedule is Sunday through Thursday 4:00 pm to 12:00 am.

    Training week for this job starts this week 3-10 through 3-14 !

    Please - No Phone Calls

    Job Type: Full-time

    Salary: $16.00 to $18.00 /hour

    Experience:

  • customer service: 5 years (Required)

    Additional Compensation:

  • Bonuses

    Work Location:

  • One location

    Benefits:

  • Paid time off

    Typical start time:

  • 4PM

    Typical end time:

  • 12AM

    Pay Bi weekly or Twice Night shift

  • ×

    Concierge

    Part-time/Work from home

    BoomTown is looking for a part-time, remote Client Concierge. In this role, you’ll work with other Client Concierges to contact real estate and mortgage leads on behalf of our clients, providing coverage 7 days/week! If you are interested in technology, software, and the real estate and mortgage industries this is the job for you! You’ll learn what it takes to convert online leads into business opportunities for our clients through speed to lead and continued follow up. You’ll enjoy this innovative and cutting edge position if you thrive in a high energy, fast paced environment and enjoy following processes in your work. Most importantly you should enjoy communicating with people and creating lasting relationships for our clients through personalized and quality conversations.

    As a Client Concierge you will:

  • Act as the first point of contact for all leads through texting and calling according to predefined processes.

  • Learn and utilize scripts that help determine key information like the lead’s buying time frame, desired location, price point, etc.

  • Identify the leads readiness and take appropriate action based on if the lead is ready (or not) to speak with our client.

  • Utilize our CRM for logging interactions with potential home buyers/sellers.

  • Consistently follow up on all viable leads that are unresponsive, following predefined texting and calling plans.

    You'll be a fit for this role if you have:

  • Exceptional written and verbal communication skills. Typing speed of a least 40 WPM with 100% accuracy required.

  • Experience in a customer facing role.

  • Experience in a collaborative environment.

  • The ability to form client relationships quickly.

  • Excellent time management skills and the ability to multitask effectively.

  • Strong attention to detail and the ability to follow processes 100% of the time.

  • Experience with database management, software or systems.

  • An understanding of the real estate industry, though this is not required but an interest is highly encouraged!

  • Fluency in Spanish, though not required, is highly encouraged!

  • This role requires residency in one of the following states: AL, AZ, FL, GA, KY, NV, NC, SC, TX, WI.

    Pay: $13 / hr

    Paid weekly

    Schedule details:

    Flexible schedules

    Hours range from 18-29 per week

    Day, evening, and weekend shifts available

    Benefits include:

    Work from home

    401(k) plan

    Wellness incentives

    Technology requirements:

    Desktop (with webcam) or laptop computer

    Secure internet connection (minimum of 10 Mbps)

  • Benefits subject to successful completion of 90-day probationary period

    Job Type: Part-time

    Salary: $13.00 /hour

    Work authorization:

  • United States (Required)

    Application Question:

  • This role requires residency in one of the following states: AL, AZ, FL, GA, KY, NV, NC, SC, TX, WI. What state do you reside in?

    Work Location:

  • Fully Remote

    Benefits:

  • Retirement plan

  • Work from home

  • Flexible schedule

  • Other

    Hours per week:

  • 10-19

  • 20-29

    Typical start time:

  • 8AM

    Typical end time:

  • 12AM

    Schedule:

  • Monday to Friday

  • Weekends required

  • Day shift

  • Night shift

    Benefit Conditions:

  • Waiting period may Yes
  • What does a Concierge Do?

    Concierges generally work at hotels and resorts but can also be employed at upscale office buildings and apartment complexes to serve as a Receptionist and assistant to guests. Concierges are responsible for connecting guests with the information they are looking for, setting up schedules and providing convenient service so that they can relax and enjoy their vacation or focus on business during a trip. They maintain relationships with local businesses and travel agencies to develop partnerships that can benefits their clients.

    Concierge skills and qualifications

    The highest quality candidates for your Concierge position will have the following prerequisite skills and qualifications:

    • Excellent office and computer skills
    • Ability to provide professional communication in all environments
    • Strong organizational, communication and verbal skills
    • In-depth understanding of essential hospitality standards and company policies
    • Proven skill in developing relations with guests, vendors and internal departments
    • Time management and resource management 
    • Ability to project a professional and knowledgeable demeanor

    Concierge salary expectations

    The average salary for a Concierge is $14.21 per hour. Exact salary may vary depending on factors like experience level, geographic location or precise duties of the position. Concierge positions in the hotel and resort industry report receiving regular tips, usually receiving an average of $50 per day. 

    Concierge education and training requirements

    The Concierge position varies so widely from business to business that some may require a bachelor’s degree or an associate degree in a field such as hospitality or hotel management, while others only require a high school diploma or cite no minimum education requirements. Applicants applying for a Concierge role in a medical office may require knowledge or training for medical office procedures and best practices. Many companies offer training to teach proprietary systems.  

    Concierge experience requirements

    The majority of Concierge positions require up to 3 years in a similar or equivalent position. In the hotel industry, previous hospitality experience is a must. Depending on the individual company’s needs, at least a background in customer service while working independently is preferred. When the Concierge is working for the hospitality industry, a good knowledge of local restaurants, exhibits, services and shopping are generally required.

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    Frequently asked questions about Concierges

     

    What are the qualities of a good Concierge?

    Because Concierges are the first point of contact for guests to get help with their errands and appointments, a good Concierge must have a friendly, professional and welcoming demeanor so that they can make customers feel comfortable. Good Concierges are extremely organized, tidy, detail-oriented and able to keep track of multiple complex client schedules, wake-up calls and transportation needs without making any errors. They enjoy working with others as a team and take pride in providing five-star service to all guests. Excellent Concierges are highly motivated and complete tasks right away based on priorities.

     

    What should employers look for on a Concierge resume?

    When vetting candidates for a Concierge position, employers should look for experience in the hospitality industry and a strong range of soft skills that can help them provide excellent customer service. If a candidate doesn’t already have experience as a Concierge, other service industry or administrative positions can give them the transferrable skills to be successful, such as Servers, Receptionists, Housekeepers, Travel Agents and Customer Service Specialists. Concierge resumes should highlight interpersonal communication skills, scheduling experience, attention to detail and the ability to succeed and remain calm under pressure.

     

    What is the difference between a Concierge and a Personal Assistant?

    A Concierge and a Personal Assistant perform many of the same duties, but Concierges work at large buildings and manage all of the guests who are staying at that establishment, while Personal Assistants generally work for a single person and arrange their daily schedule. Concierges spend most of their time behind a front desk coordinating errands over the phone or email while Personal Assistants run errands themselves and report directly back to the person they are assisting. Concierges manage short-term stays on an as-needed basis while Personal Assistants are in charge of the long-term schedule of their client.

     

    What are the daily duties of a Concierge?

    On a typical day, a Concierge might call guests in their room to provide wake-up services, reserve taxis and limos to transport guests, schedule meal services and call restaurants and event venues to confirm reservations. They make purchases on behalf of guests, arrange deliveries and keep an ongoing log of each guest’s personal preferences and needs.

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