Courtesy Clerk Job Description: Top Duties and Qualifications

A Courtesy Clerk, or Bagger, is responsible for ensuring customers have a positive shopping experience. Their duties include checking out and bagging items, carrying purchased goods to customers’ cars and keeping the store tidy, clean and organized.

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Courtesy Clerk duties and responsibilities 

The main responsibility of a courtesy clerk is to attend to customer complaints, needs and questions throughout the day, either face-to-face or over the phone. Clerks may also have administrative duties, depending on the location. They can assist customers in locating products in the store, search for product availability online, check prices or arrange carry-outs to customers’ cars. During busier hours, a courtesy clerk may assist with bagging groceries or fill in as a cashier. 

Other duties may include ordering cashier supplies, training new clerks, stocking and cleaning shelves and updating a store’s databases. Some courtesy clerks may also be expected to organize and clean register counters, retrieve shopping carts from parking areas and assist in other departments. Additional duties include: 

  • Greet and welcome the customer in a polite and friendly manner.
  • Monitor the supply of bags at cash registers and replenish as needed. 
  • Move misplaced items to their correct place and tidy shelves.
  • Gather returned items from customer service or check-out counters and return to their appropriate places.

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Courtesy Clerk Job Description Examples

 

Example 1

We are seeking a Courtesy Center Associate for our Elyria, Ohio store. We are seeking a high-energy, team player with prior store bookkeepingor accountingexperience to count money and prepare daily bank deposits. Must be able to work Evenings and weekends.

This position processes money orders and Ohio Lottery tickets. This position also sells stamps, money orders, hunting & fishing licenses, event tickets, RTA passes, dog licenses, processes utility bill payments. In addition this position will also reconcile cashier drawers and prepares daily bank deposits for the store manager.

Would like experience with keeping books or working previously in banks

Flexible availability, especially night from 2-10 pm

Ability to process information/merchandise through the computer and register systems.

Ability to move or scan merchandise generally weighing 0 - 20 pounds

Ability to provide outstanding customer service, process sales quickly, accurately and efficiently, register operations and safeguarding company assets.

Ensure that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer and answering customers questions and concerns whether in person or on the phone.

Be comfortable multi-tasking

Must be able to work afternoons and evenings and weekends.

Please respond to this job posting or apply directly in the store located at:
*500 Abbe Road N Elyria, OH 44035*
Discount Drug Mart, Inc., an Ohio-based drug store chain, opened its first store in Elyria, Ohio in 1969. Gradually, we expanded throughout Northern Ohio and into central and southern Ohio with 76 store locations and more growth planned. Our corporate headquarters and distribution center are currently located in Medina, OH. Our strategy of consistent and controlled growth has made us a dynamic, financially stable company and the leading regional drug store chain.

Discount Drug Mart is a Drug Free Workplace

Job Types: Full-time, Part-time

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Vision insurance
    Schedule:
  • Monday to Friday
  • Weekend Location: One location
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    Example 2

    A DAY IN THE LIFE OF A Courtesy CLERK

    As a Courtesy Clerk, your potential to thrive is at your fingertips. To truly be successful in the position, the individual needs to be thoughtful and passionate about his or her work. In this role you are the face of the Company and whether you are bagging groceries or sweeping the floor you will always have the opportunity to interact with our valued customers. The possibilities are endless, and this is your opportunity to learn about the company. Essential JOB Functions*
  • Provide top-quality customer service in accordance with our Company’s customer service standards, policies, and procedures.
  • Bag groceries making sure not to overload bag(s) and ensuring contents are not damaged.
  • Load purchased items into cart(s).
  • Help customers carry and/or load purchased groceries outside to their vehicles.
  • Retrieve shopping carts from parking lot.
  • Perform price checks when asked by cashier to verify grocery prices.
  • Maintain cleanliness of the store including check stand area (belt and glass), facing, and straightening up end display areas near check stand, sweeping of floor, mopping, emptying trash throughout the store, cleaning of lunch/break-room areas as well as restrooms and other store areas as assigned.
  • Maintain cleanliness of parking lot including maintaining clean entry and emptying of trash as necessary
  • Assist customers with their shopping selection upon request.
  • Stock supply of bags at check stands.
  • Collect grocery items not purchased and return items to appropriate stock shelf.
  • Adhere to uniform and grooming policy as defined within company policy.

    Job Type: Part-time

    Pay: From $16.00 per hour

    Benefits:
    •
  • Employee discount
    Schedule:
  • Holidays
  • Weekend availability

    COVID-19 considerations:
    All employees must pass daily health screenings

    Ability to commute/relocate:
  • Littleton, CO 80127: Reliably commute or planning to relocate before starting work Location: One location
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    What does a Courtesy Clerk do?

    Courtesy Clerks work in a grocery or retail store providing a great customer service experience and positive shopping environment to customers. They keep all areas of the store tidy by sweeping, mopping and scrubbing areas like bathrooms, grocery carts and store shelves. Courtesy Clerks are expected to have extensive knowledge about the store’s products to provide specific and helpful answers to customers. They may also act as cashiers and perform price checks on certain items.

    Courtesy Clerk skills and qualifications

    A job description for a courtesy clerk should require the following skills and qualifications:

    • Excellent oral communication skills for listening to questions and responding appropriately.
    • Stamina and strength to walk and stand for extended periods of time.
    • Knowledge of store layout and product location on the sales floor.
    • Basic math and literacy skills for such tasks as counting items and reading labels.
    • Good customer service skills.
    • Persuasive and warm personality for guiding customers in choosing products to purchase.
    • Willingness to attend occasional staff meetings and on-the-job training. 
    • Prior customer service or sales experience.

    Courtesy Clerk salary expectations 

    Salary expectations for a courtesy clerk can range from $7.25 to $19.35 per hour, with the average US Salary being $10.12 per hour. This information is based on 828 anonymously submitted salaries to Indeed from employees and users along with past and present courtesy clerk job postings on Indeed within the last 36 months. 

    Courtesy Clerk education and training requirements

    Most employers provide on-the-job training for a courtesy clerk since duties can vary from store to store. While there is no formal experience or educational requirements for a courtesy clerk position, many employers prefer candidates with a high school diploma or equivalent or a minimum of one year of retail experience. Candidates should possess a strong work ethic and be willing to participate in continuing education opportunities. 

    Courtesy Clerk experience requirements 

    Most people hired for this job are high school students or people who’ve been out of work for years and are looking for a way to ease back into the workforce. This job can serve as a stepping stone to a higher position, whether as a checker or, further down the road, a store manager.

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    Frequently asked questions about Courtesy Clerks

     

    What makes a great Courtesy Clerk?

    Effective Courtesy Clerks are friendly and have positive attitudes, since they’re regularly greeting customers and providing a great customer service experience. They should be hard working and motivated to regularly answer customer questions and find solutions to any of their problems. Many Courtesy Clerks are responsible for filling shopping bags, then carrying these items out to customers’ cars, so they should be physically healthy and able to complete these tasks. 

     

    Who does a Courtesy Clerk report to?

    Courtesy Clerks typically work on a team and all report to the Store Manager. The Store Manager oversees the productivity and efficiency levels of the store and ensures it’s running smoothly and customers are happy.  If the Courtesy Clerks are having any issues with customers or if customers have comments about a Courtesy Clerk’s work performance, the Store Manager addresses and resolves the issue. 

    Courtesy Clerks often receive their shift schedules and training from Store Managers as well. Many employees who gain extensive hands-on experience working in a Courtesy Clerk role can potentially earn a promotion to a Store Manager role. 

     

    What's the difference between a Courtesy Clerk and a Cashier?

    Courtesy Clerks and Cashiers have similar job responsibilities, but some key differences. Courtesy Clerks can work all over the store, from stocking supplies to bagging items to greeting customers. Cashiers typically only have a single job of working at the register ringing up customer’s purchases. Sometimes Cashiers will bag items as well. Courtesy Clerks often complete an abundance of responsibilities around the store, including cashier duties, while Cashiers often work primarily behind the counter at the register.

     

    Do Courtesy Clerks work in different industries?

    Courtesy Clerks often work in grocery stores, but they can also work in other retail settings. The tasks they complete often depend on the setting they work in. Courtesy Clerks who work at a clothing store may be responsible for selling specific items to customers and receiving a commission, or they may work primarily behind the counter ringing items up. Courtesy Clerks may also work in other retail settings like pet stores, hardware stores or an electronics store. They’re often expected to have advanced knowledge of the industry they work in to better answer customers’ questions.

    Job Description Examples

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