Crew Member Job Description: Top Duties and Qualifications

A Crew Member, or Restaurant Crew Member, is responsible for assisting a team of restaurant staff in preparing orders and interacting with customers. Their duties include greeting customers and inputting their order requests into a computer system, working as part of an assembly line to cook and package orders and maintaining a clean workspace by sanitizing surfaces before, during and after shifts.

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Crew Member duties and responsibilities 

A Crew Member is generally the first point of contact for guests and completes a variety of duties, including the following:

  • Serving customers in a timely manner
  • Assisting in the training of new Crew Members
  • Working within a team setting to meet sales goals during a shift
  • Following the company’s security and safety procedures
  • Arriving for the start of their shift on time and staying until all duties are complete
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What does a Crew Member do? 

Crew Members typically work for restaurants, cafes and other food establishments to ensure that customers receive their orders promptly. They communicate with their coworkers to expedite orders, and help customers when they receive the wrong order. Their job is to count the drawer at the end of the day, organize orders for takeout or deliver food to diners at the correct tables. They may also be responsible for taking inventory of produce and dining materials for Managers.

Crew Member skills and qualifications

In addition to the numerous technical skills Crew Members will learn on the job, the following soft skills are also beneficial: 

  • Customer service skills: Customer service is crucial to any position in a restaurant. These skills include practicing patience and empathy, being knowledgeable of the food the restaurant serves and active listening. 
  • Interpersonal skills: These skills assist employees in building relationships and interacting with each other. Interpersonal skills include communicating verbally and reading nonverbal cues like facial expressions and body language and responding accordingly. 
  • Verbal communication skills: Crew Members often receive on-the-job training that requires them to follow guidance and verbal instructions from other employees and supervisors. They need to be able to clearly communicate with coworkers and customers while actively listening when someone else is speaking to them. 
  • Written communication skills: Crew Members need to follow written recipes and food preparation instructions in addition to written policies on security, sanitization and safety required to maintain a healthy and safe environment.  

Crew Member salary expectations 

A Crew Member makes an average of $11.33 per hour. Pay rate may depend on level of experience, education and the geographical location. 

Crew Member education and training requirements 

While most Crew Member positions don’t have formal education requirements, most restaurants prefer Crew Members with a GED or high school diploma. Typically, crew members participate in company-run training programs where they learn the policies and procedures established by the company for food preparation from co-workers or supervisors. Training is also provided on protective equipment, chemicals and cleaning methods to keep them, their co-workers and guests safe. 

While not required, there are several industry-relevant certifications that can help set individuals apart from other applicants. These certifications along with relevant work experience can also make individuals eligible for higher-level job opportunities within the restaurant industry. 

Crew Member experience requirements 

Typical steps required to become a restaurant Crew Member include having or working toward a GED or high school diploma, gaining relevant experience through part-time and volunteer positions, earning relevant certifications, creating or updating the resume and applying for positions with local restaurants. Crew Members can often work up to leadership and managerial positions once they’ve gained enough experience.

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Frequently asked questions about Crew Members

 

What is the difference between a Restaurant Crew Member and a Cafe Crew Member?

Both Restaurant Crew Members and Cafe Crew Members support the daily operations of food establishments, but they may differ in their daily job responsibilities due to their work environment. For example, because Restaurant Crew Members typically work for fast food establishments, they may need to manage drive-through lines, accept payment and hand customers their orders through service windows.

In Contrast, Cafe Crew Members may need to be able to perform the duties of a barista, memorizing coffee beverage recipes and using specialized equipment to provide customers with lattes,  Americano or cappuccinos. Further, Restaurant Crew Members typically work from mid-morning to late at night to service customers. In contrast, Cafe Crew Members usually start work in the early hours of the morning and conclude operations before the evening.

 

What are the daily duties of a Crew Member?

On a typical day, a Crew Member arrives to work at least 10-15 minutes before starting their shift. They clock in, put on their uniform and make sure they have their hair tied back. Crew Members receive tasks from their Supervisor and they greet their coworkers as they arrive. Before service begins, Crew Members check the dining area and restrooms to ensure it’s sanitary for their customers. Throughout the day, they rotate between taking customers’ orders at the counter or takeout window, putting together food orders in the kitchen, wrapping food items for takeout and delivering orders to customers in the dining area.

 

What qualities make a good Crew Member?

A good Crew Member is someone who has superb customer service abilities. This enables them to interact with customers in a positive manner and ensure their satisfaction. Crew Members should also have a personable nature to add to their customer’s positive experience at their establishment. They enjoy working as part of a team and assist other Restaurant Workers wherever necessary. Crew Members commit to maintaining a safe, sanitary environment for customers and make sure to clean all surfaces before and after their shift. 

Further, a good Crew Member has experience working as both a Cashier and Food Preparer. This allows them to switch between these two roles and fill in for coworkers in their absence.

 

Who does a Crew Member report to?

A Crew Member typically reports to the Restaurant Manager or Restaurant Supervisor. These individuals delegate tasks among the restaurant team, answer questions from Crew Members and help Crew Members navigate complex customer situations. They also provide the restaurant team with work schedules and act as a point of communication when they need to call out sick.

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    Last updated: Apr 28, 2021