What does a Customer Service Associate do?
Customer Service Associates typically work for corporations as a member of the customer service department. They work closely with customer service personnel and members of the sales team to determine the best methods for revenue retention and customer loyalty. Their job is to help customers purchase products, troubleshoot problems and receive refunds for defective products. They may also be responsible for learning about new products and services to best assist customers with questions or concerns.
Customer Service Associate skills and qualifications
A Customer Service Associate uses many soft skills and transferable skills to provide the best experiences to customers that they can, including:
- Great communication abilities, including written and verbal communication
- Patience, empathy and professionalism
- Good problem-solving and decision-making capabilities
- Basic computer skills, including data entry, website navigation and other software
- Effective time management, prioritization and multitasking skills
- Ability to work in a team setting
- In-depth understanding of the company’s products or services
Customer Service Associate salary expectations
A Customer Service Associate makes an average of $10.78 per hour. Pay rate may depend on level of education, experience and geographical location.
Customer Service Associate education and training requirements
Many Customer Service Associate candidates have at least a high school diploma or GED. Some may have completed or be in pursuit of an associate or bachelor’s degree, which may demonstrate more advanced computer skills, communication abilities and possible industry knowledge. Entry-level Customer Service Associates should complete several months of on-the-job training to learn how best to interact and help customers. Experienced Customer Service Associates may benefit from some on-the-job training to better learn the specificities of their new role and company.
Customer Service Associate experience requirements
Entry-level Customer Service Associates may only have completed the minimum education requirements and be fit to complete on-the-job training. Some entry-level candidates may have 1 or 2 years of experience in another customer service role or elsewhere. Experienced candidates are likely to have a few years of previous experience in customer service or as a Customer Service Associate. Other experienced candidates may have years of serving in other relevant roles where they gained many transferable skills. Those with 5 or more years of experience may be fit for leadership positions or more complex tasks.
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