What does a Customer Service Representative do?
Customer Service Representatives typically work for corporations as a part of the customer service department. They help customers order and return products and assist them in assembling or repairing products by offering advice.
Their job is to maintain a professional, positive manner when talking with customers in-person, over the phone or by email. They may also need to handle customer complaints and provide discounts, free products or additional services to preserve customer loyalty.
Customer Service Representative job description intro paragraph
When writing a Customer Service Representative job description, start by introducing the job and company to prospective Customer Service Representatives. Briefly highlight the work environment, what sets your company apart and why the role is important to your company.
“Company ABC is looking for a positive and professional Customer Service Representative to join our growing team in Austin, TX. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best in class customer support experience.
At Company ABC, we’re committed to fostering an environment that’s welcoming, inclusive and respectful. We’re proud to have a 4.5 star rating on Indeed Company Pages from our employees. We also offer plenty of opportunities to advance into management since we promote from within.”
Customer Service Representative skills and qualifications
Customer Service Representatives need a variety of skills and qualifications to succeed, including:
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation
Customer Service Representative salary expectations
A Customer Service Representative makes an average of $13.55 per hour. Pay rate may depend on level of experience, education and the geographical location.
Customer Service Representative education and training requirements
Customer service jobs don’t require any type of formal education. However, candidates should have a high school diploma or GED. Some candidates may have an associate degree or higher in a related field, but work experience and skills are ultimately more important than education credentials for these positions. CSRs usually undergo on-the-job training to learn about the company’s policies and procedures.
Customer Service Representative experience requirements
Entry-level CSRs can start with no prior experience, especially if they have a degree. Ideal candidates, though, will have one to three years of experience in a customer-facing role. Applicants with more experience (five or more years) are best suited for management roles or a customer service position involving some type of leadership responsibilities.
Job description samples for similar positions
If the job description for the Customer Service Representative does not suit your needs, view descriptions for related professions: