What Does a Dental Office Manager Do?
Dental Office Managers work in dentist offices to ensure the organization of administrative and HR-related tasks. They offer support to Dentists and delegate tasks among the reception staff. Their job is to oversee the front desk, interact with patients, answer questions about billing and insurance and schedule appointments so that Dentists and Dental Hygienists can focus on their patients. Dental Office Managers may also be in charge of employee payroll, establishing a pay period schedule and deciding whether to provide automated or paper checks to employees.
Dental Office Manager Skills and Qualifications
The responsibilities of a Dental Office Manager include administrative, financial, marketing, management and customer service duties. They employ the following skills to enable them to successfully navigate this broad range of tasks:
- Leadership skills: This involves coordinating daily procedures and handling any staff or patient issues that may arise. They may need conflict management, communication and motivation skills to ensure that an office runs smoothly
- Knowledge of safety regulations and compliance standards: These professionals also need to make sure that a dental practice adheres to Occupational Safety and Health Administration compliance standards. They need to be up-to-date with regard to this information and be confident enforcing it in the workplace as well.
- Computer skills: A Dental Office Manager spends a considerable amount of time doing computer-related work, such as email correspondence, financial transactions and scheduling of appointments. Basic troubleshooting skills can also benefit these professionals.
- Organizational skills: As these professionals are responsible for keeping daily operations running smoothly, they need to be organized individuals. Filing patient records and handling other sensitive information is also vital.
Dental Office Manager Salary Expectations
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Dental Office Manager Education and Training Requirements
Although the minimum education requirement for these individuals is normally a high-school diploma or GED, many Dental Office Managers hold associate or bachelor’s degrees. Dental Office Managers often receive on-the-job training, which may incorporate learning a practice’s software programs, front office procedures and how to provide quality customer care.
Professionals who want to enhance their knowledge have many certification and training programs available to them. The American Association of Dental Managers (AADOM) offers training through free webinars, as well as annual national conferences, while the DALE Foundation offers certification courses in topics like Financial Reporting for the Dental Office and HR Fundamentals for the Dental Office.
Dental Office Manager Experience Requirements
Most qualified candidates have at least one year of experience in a medical or dental front office setting. To gain this experience, aspiring Dental Office Managers can start their careers as a dental receptionist. However, many Dental Office Managers also come from a background as dental assistants. Depending on the needs of your organization, supervisory or management experience may be necessary as well.
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