What does a Desktop Support Specialist do?
Desktop Support Specialists work in the information technology department of a company assisting customers in resolving their software or hardware issues. They typically install new programs to increase the efficiency and satisfaction of customers. Many Desktop Support Specialists answer phone calls or use online chat systems to determine a customer’s technical issue, then they provide guidance for how to resolve the problem.
Some may even travel onsite to the customer’s location to solve any complex computer issues. They’re usually responsible for keeping records of common customer issues and reporting them to their supervisor.
Desktop Support Specialist skills and qualifications
Desktop Support Specialists need the following skills and qualifications:
- Knowledge of computer software, operating systems, hardware and networking
- Experience with software as a service (SaaS) and other software hosting protocols
- Excellent verbal and written communication skills
- Good problem-solving and critical-thinking skills
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service
Desktop Support Specialist salary expectations
A Desktop Support Specialist makes an average of $20.50 per hour. Pay rate may depend on level of experience, education and the geographical location.
Desktop Support Specialist education and training requirements
Desktop Support Specialists need at least a high school diploma or GED, though most employers prefer an associate or bachelor’s degree in computer science, information technology or a related field. Many certifications are also available for Desktop Support Specialists, including Microsoft, Apple and CompTIA credentials.
Desktop Support Specialist experience requirements
Employers seeking Desktop Support Specialists usually prefer candidates to have at least some experience in both technical and customer service areas. However, some companies may hire a person for an entry-level support job and provide them with training, thus giving them exactly the type of experience needed. Senior-level Desktop Support Specialists or team leads need at least three to five years of experience.
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