Director of Operations Job Description: Top Duties and Qualifications

A Director of Operations, or Director of Business Operations, is responsible for overseeing effective operating procedures across a company. Their duties include reviewing company documents to make inferences about factors like communication or productivity, working with the HR department to implement hiring procedures and communicating with upper management to improve company operations.

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Director of Operations Duties and Responsibilities

For a Director of Operations to excel, they should have full control over the organization’s processes. An upper management official, the Director of Operations will supervise many high-level managers while reporting to the Chief Executive Officer or Managing Director. The Director of Operations is responsible for:

  • Defining, implementing and revising operational policies and guidelines for the organization
  • Developing and executing new growth directives
  • Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
  • Working with the human resources department to develop and implement staff evaluation parameters
  • Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
  • Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits
  • Overseeing client support services
  • Managing procurement and resource allocation

Director of Operations Job Description Examples:


Director of Operations

The Plant Manager is responsible for directing and coordinating the daily operations of the manufacturing plant. This includes developing efficiency strategies to ensure the plant meets production goals and standards at minimal manufacturing costs. The Plant Manager works directly with department heads to coordinate purchasing, production, and distribution operations. Duties include instituting policies and procedures, training supervisors and administrators, maintaining a production schedule, giving performance reviews and motivating staff to meet their goals. The Plant Manager is also responsible for upholding a safe work environment.

Job Type: Full-time

Salary: $135,000.00 /year


  • budgeting: 5 years (Preferred)

  • strong leadership skills: 5 years (Required)

  • supervisory: 5 years (Required)

  • Corrugated: 10 years (Required)


  • Bachelor's (Required)


  • Spanish (Preferred)

    Additional Compensation:

  • Bonuses


  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off


  • Monday to Temporarily due to Covid-19
  • ×

    Director of Operations

    Job title: Director of Operations

    Reports to: Chief Executive Officer

    About Greetly

    Finally, the career opportunity you have been looking for!

    Fast-growing app Greetly is the only fully customizable visitor management system serving enterprise and SMB clients across the globe. Greetly's digital receptionist app saves valuable time and dollars by modernizing customer’s office receptionist capabilities. Greetly manages visiting customers, vendors and interview candidates, as well as package and food deliveries, facility tours, secured facility entry/exit and more. Greetly’s solutions are used by several brands including DHL, Office Evolution, the United States Air Force, the Dallas Cowboys and Randstad. The company was named in 2020 as a Key Company by QY Research.

    Greetly needs you! Your mission, if you choose to accept it, is to position all of our resources towards hyper-growth through continuous process improvement, project management, resource utilization and reporting.

    What you will achieve

  • As a leader within the company, you will:

  • Coordinate product updates and rollouts with 80% accuracy, including a major new product rollout.

  • Create the company scorecard and analyze ongoing results, within two months.

  • Oversee financial reporting and propose opportunities to increase entity valuation.

  • Manage human resources with zero technical errors.

  • Create and enforce compliance guidelines, within four months, and plan ongoing reviews.

  • Audit our third-party tech tools to increase efficiency, within six months.



  • Detail and process-oriented

  • Project management skills

  • Gathering and analyzing data skills

  • Excellent written and verbal communications

  • Persuasive

  • Team-oriented

  • Open-minded


  • Experience with SaaS and cloud-based technologies

  • Multilingual


    This position will be based in the Chicago, IL or Denver, CO metro areas. This position will be a mix of in-office and remote work.


  • In addition to competitive pay, some of the benefits we offer are:

  • Medical insurance

  • Dental insurance

  • Paid time off and unlimited sick time

  • Reimbursements for cell phone, home Internet and your gym membership

  • Continuing education reimbursements

  • Above standard annual salary increases

  • Parental leave

  • Opportunity for advancement

    Physical requirements

    You will be responsible for lifting our company to amazing new heights!

    Greetly is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greetly is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greetly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, age, or any other status protected by the laws or regulations in the locations where we operate.

    Job Type: Full-time

    Salary: $75,000.00 to $80,000.00 /year


  • Bachelor's (Preferred)

    Work authorization:

  • United States (Required)

    Work Location:

  • One location


  • Health insurance

  • Flexible schedule

  • Paid time off

  • Parental leave

  • Tuition reimbursement

  • Retirement plan

    This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused

  • Outcome-oriented -- results-focused with strong performance culture

  • Stable -- traditional, stable, strong processes

    This Job Is:

  • A job for which military experienced candidates are encouraged to A job for which all ages, including older job seekers, are encouraged to Open to applicants who do not have a college Monday to Friday
  • ×

    Director of Operations

    We are seeking an amazing Director of Operations. This person is a selfstarter, with a positive attitude who enjoys working through people to achieve tremendous results. Team player who loves a good challenge, has a high level of integrity, and works diligently to exceeds expectations. Leader who is also willing to follow and implement someone else’s vision while having fun with colleagues and clients. Competitive salary with strong bonus structure and unlimited time off.

    Job Description:

    Supervises all administrative and marketing processes. Trains and manages all employees in conjunction with Team Lead. Establishes and executes plans to ensure the smooth operation of the office and attainment of team goals. Responsible for creating, tracking, and managing all financial systems.


    -Organization & Management Continually improve systems to ensure smooth operations

    -Create and maintain new employee on-boarding systems

    -Train all new employees on team and office procedures

    - Supervise Closing Manager, Inside Sales Agents and Virtual Assistant; work with Team Lead to hold agents accountable.

    -Track and review team goals weekly

    - Attend trainings as needed

    - Lead trainings as needed

    - Schedule team travel and training

    - Schedule and coordinate vendor visits to team

    - Track all purchases and bank deposits and provide documentation to bookkeeper as needed

    - Create and maintain office and filing systems

    - Manage website domains and ensure they are being forwarded properly

    - Submit payroll for employees; Pay agents weekly

    - Order all office supplies

    -Customer/Agent Relationship Building

    - Build relationships with the clients

    -Acts as gatekeeper for Team Lead

    -Purchase and mail all referral gifts

    -Organize client events

    -Provide training and support to all team members -

    -Conduct weekly coaching meetings with employees – Closing Coordinator, Marketing administrator ISAs, and VA.

    -Lead Monthly (or more frequent) Operations Meeting

    -Manages internal systems including Google Suite, CRM, and all paid lead generation services.

    - Manages team database

    - Grows and effectively markets to team database

    - Evaluate ROI every quarter

    - Supervises all client and team events


    Proven work experience as an Operations manager

    Hands on experience in leading a team

    Knowledge of online marketing channels

    Familiarity with real estate is a plus

    Excellent communication skills

    Analytical and multitasking skills

    BSc degree in Business or relevant field preferred

    Job Type: Full-time

    Salary: $60,000.00 to $100,000.00 /year (Salary andBonus structure vary based on experience)

    Job Type: Full-time

    Salary: $60,000.00 to $100,000.00 /year


  • strong leadership skills: 3 years (Required)

  • supervisory: 3 years (Required)

  • budgeting: 1 year (Required)


  • Master's (Required)

    Required travel:

  • 25% (Preferred)

    Working Days:

  • Monday (Preferred)

  • Wednesday (Preferred)

  • Tuesday (Preferred)

  • Thursday (Preferred)

  • Friday (Preferred)

    Additional Compensation:

  • Bonuses


  • Paid time off

  • Work from home

  • Flexible schedule

  • Professional development assistance

  • Other


  • Monday to Friday

    Benefit Conditions:

  • Waiting period may Temporarily due to Covid-19
  • What Does a Director of Operations Do?

    Directors of Operations typically work for corporations across industries to monitor how their organization carries out daily operations. They work closely with department heads and upper management personnel to identify ways to increase sales, employee retention or customer satisfaction. Their job is to help upper management promote business growth by maximizing company procedures and its relationship with their customers. They may also be responsible for setting budgets or financial goals for individual departments.

    Director of Operations Skills and Qualifications

    A successful Director of Operations candidate will have the following prerequisite skills and expertise to qualify for this position:

    • Excellent leadership and organizational abilities
    • Superior knowledge of industry regulations and operational guidelines
    • In-depth knowledge of data analysis software packages
    • Working knowledge of customer relationship management (CRM) packages
    • Outstanding negotiation skills
    • Excellent written and oral communication
    • Proven knowledge of performance evaluation metrics in a business setting
    • First-class people skills

    Director of Operations Salary Expectations

    Salaries for a Director of Operations role can begin at about $35,000, with some individuals earning up to $202,251 per annum. Based on national estimates, the current average salary is $92,772 per annum for a Director of Operations in the United States. The average additional compensation from benefits and allowances comes to $13,500 per annum. 

    Director of Operations Education and Training Requirements

    A Director of Operations typically holds a bachelors degree in business administration, finance, management or any related field. A master’s degree in business administration, finance, personnel management or related fields would be a bonus. Professional certifications in personnel management, operations management, data analysis and supply chain management may come in handy. Leadership training such as decision making, corporate governance, change management, negotiation, strategic leadership and business analysis are good to have.

    Director of Operations Experience Requirements

    Typically, a candidate for the role of Director of Operations should have a minimum of 10 years experience working in an operations role and a minimum of five years in a management or leadership capacity. The ideal candidate should be comfortable creating budgets and financial plans for large organizations. They should have experience conducting both internal and external/client negotiations. A suitable candidate will have demonstrated success in creating creative and practical solutions to increase employee productivity and maximize profitability. 

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    Frequently asked questions about Directors of Operations


    What is the difference between a Director of Operations and a General Manager?

    The difference between a Director of Operations and a General Manager is seniority and the scope of job responsibilities. For example, General Managers oversee a particular department or company branch within a corporation. In contrast, the Director of Operations oversees all departments or branch locations within a corporation. 

    Because the Director of Operations has a broader scope of responsibilities, they hold more seniority when compared with General Managers. They may direct them on how to organize daily operations within their department or branch.


    What are the daily duties of a Director of Operations?

    On a typical day, a Director of Operations starts by checking their email and voicemail to respond to time-sensitive messages from company Executives or lower-level management. Throughout the day, they participate in meetings with company Executives and present on the progress of new policies or initiatives. They also hold meetings with department heads to answer questions about operational changes. 

    During downtime in their office, they review sales data, customer surveys, employee surveys, employee performance reviews and other documents to identify areas for improvement. The Director of Operations may also visit with individual departments or company branches to check on their progress and talk with employees about the changes they believe will benefit the company.


    What qualities make a good Director of Operations?

    A good Director of Operations uses their years of industry experience to guide daily operations across a corporation. They have excellent verbal and written communication, enabling them to communicate ideas between Executives and lower-level management by writing emails and memos or speaking in meetings. They also have an innovative mindset that allows them to solve problems relating to onboarding procedures or employee retention. 

    Further, a good Director of Operations takes the time to visit with each department in the company or each company branch to connect with employees and ensure that Managers understand new policies or procedures.


    Who does a Director of Operations report to?

    The Director of Operations typically reports to the Managing Director or the Chief Operating Officer (COO). In smaller companies, they may report directly to the Chief Executive Officer (CEO) to strategize methods to improve operations.

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      Last updated: Apr 28, 2021