Director of Operations Job Description: Top Duties and Qualifications

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Last updated: June 22, 2022

A Director of Operations, or Director of Business Operations, is responsible for overseeing effective operating procedures across a company. Their duties include reviewing company documents to make inferences about factors like communication or productivity, working with the HR department to implement hiring procedures and communicating with upper management to improve company operations.

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Director of Operations Duties and Responsibilities

For a Director of Operations to excel, they should have full control over the organization’s processes. An upper management official, the Director of Operations will supervise many high-level managers while reporting to the Chief Executive Officer or Managing Director. The Director of Operations is responsible for:

  • Defining, implementing and revising operational policies and guidelines for the organization
  • Developing and executing new growth directives
  • Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
  • Working with the human resources department to develop and implement staff evaluation parameters
  • Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
  • Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits
  • Overseeing client support services
  • Managing procurement and resource allocation

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What Does a Director of Operations Do?

Directors of Operations typically work for corporations across industries to monitor how their organization carries out daily operations. They work closely with department heads and upper management personnel to identify ways to increase sales, employee retention or customer satisfaction. Their job is to help upper management promote business growth by maximizing company procedures and its relationship with their customers. They may also be responsible for setting budgets or financial goals for individual departments.

Director of Operations Skills and Qualifications

A successful Director of Operations candidate will have the following prerequisite skills and expertise to qualify for this position:

  • Excellent leadership and organizational abilities
  • Superior knowledge of industry regulations and operational guidelines
  • In-depth knowledge of data analysis software packages
  • Working knowledge of customer relationship management (CRM) packages
  • Outstanding negotiation skills
  • Excellent written and oral communication
  • Proven knowledge of performance evaluation metrics in a business setting
  • First-class people skills

Director of Operations Salary Expectations

Salaries for a Director of Operations role can begin at about $35,000, with some individuals earning up to $202,251 per annum. Based on national estimates, the current average salary is $92,772 per annum for a Director of Operations in the United States. The average additional compensation from benefits and allowances comes to $13,500 per annum. 

Director of Operations Education and Training Requirements

A Director of Operations typically holds a bachelors degree in business administration, finance, management or any related field. A master’s degree in business administration, finance, personnel management or related fields would be a bonus. Professional certifications in personnel management, operations management, data analysis and supply chain management may come in handy. Leadership training such as decision making, corporate governance, change management, negotiation, strategic leadership and business analysis are good to have.

Director of Operations Experience Requirements

Typically, a candidate for the role of Director of Operations should have a minimum of 10 years experience working in an operations role and a minimum of five years in a management or leadership capacity. The ideal candidate should be comfortable creating budgets and financial plans for large organizations. They should have experience conducting both internal and external/client negotiations. A suitable candidate will have demonstrated success in creating creative and practical solutions to increase employee productivity and maximize profitability. 

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Frequently asked questions about Directors of Operations

 

What is the difference between a Director of Operations and a General Manager?

The difference between a Director of Operations and a General Manager is seniority and the scope of job responsibilities. For example, General Managers oversee a particular department or company branch within a corporation. In contrast, the Director of Operations oversees all departments or branch locations within a corporation. 

Because the Director of Operations has a broader scope of responsibilities, they hold more seniority when compared with General Managers. They may direct them on how to organize daily operations within their department or branch.

 

What are the daily duties of a Director of Operations?

On a typical day, a Director of Operations starts by checking their email and voicemail to respond to time-sensitive messages from company Executives or lower-level management. Throughout the day, they participate in meetings with company Executives and present on the progress of new policies or initiatives. They also hold meetings with department heads to answer questions about operational changes. 

During downtime in their office, they review sales data, customer surveys, employee surveys, employee performance reviews and other documents to identify areas for improvement. The Director of Operations may also visit with individual departments or company branches to check on their progress and talk with employees about the changes they believe will benefit the company.

 

What qualities make a good Director of Operations?

A good Director of Operations uses their years of industry experience to guide daily operations across a corporation. They have excellent verbal and written communication, enabling them to communicate ideas between Executives and lower-level management by writing emails and memos or speaking in meetings. They also have an innovative mindset that allows them to solve problems relating to onboarding procedures or employee retention. 

Further, a good Director of Operations takes the time to visit with each department in the company or each company branch to connect with employees and ensure that Managers understand new policies or procedures.

 

Who does a Director of Operations report to?

The Director of Operations typically reports to the Managing Director or the Chief Operating Officer (COO). In smaller companies, they may report directly to the Chief Executive Officer (CEO) to strategize methods to improve operations.

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    Last updated: Apr 28, 2021