District Manager Job Description: Top Duties and Qualifications

A District Manager, or Retail District Manager, supervises and oversees the operations of retail store branches within a certain region. Their main duties include hiring and training store managers, collaborating with managers to set goals for each store and communicating and enforcing customer policies to managers and team members.

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District Manager duties and responsibilities

The District Manager needs the ability to multitask responsibly and effectively. Their duties include:

  • Reaching financial objectives
  • Assigning workloads
  • Adhering to company policies and local, state and federal laws
  • Training team members
  • Addressing performance issues that affect profits in order of priority
  • Coaching other managers
  • Resolving customer concerns using excellent customer service skills
  • Developing business strategies for revenue growth

District Manager Job Description Examples:


District Manager

For faster processing please apply online at [website]

Join the largest and fastest growing Dunkin Donuts franchisee organization in MD/ DE with developments scheduled throughout the Eastern shores of MD/DE. We are aggressively building a best-in-class restaurant management team and currently seeking exceptional full-time District Managers.

Principal Responsibilities and Key Activities

  • Franchise network management and Operations Management

  • Lead day-to-day operations with a multi-unit portfolio of stores

  • Managing an area of multiple food service locations

  • Regional management extending to MD, DE and the Baltimore-Annapolis areas

  • Provide role model leadership training and development for your team

    These individuals will:

  • Exhibit an enthusiasm for the business

  • Take pride in delivering consistently superior customer service

  • Provide role model leadership training and development for your team

  • Exemplify the highest integrity, work ethic and team-orientation

  • Report to the Operations Director

  • Strive to create the best operating reputation on the Eastern Shore.

  • Be willing to have fun!

    Proven success in QSR management is preferred. Drive-thru service experience is essential.

    We offer a very attractive total compensation plan including base salary, bonus and comprehensive benefits package

    Benefits Include:

  • Pay: $75-$85K

  • Auto

  • Health Insurance

  • 401K Plans

  • Vacation Days

  • Sick Days

  • Qt Bonuses up to 20% of salary

    WE ARE Seeking Leaders WHO Understand THE Concept OF 100% Customer


    If you like high standards and aspire to be a part of a dynamic growth organization with a career track, please email us immediately.

    Prior multi unit experience required. Retail experience will be considered. Food service experience is not required.

    For faster processing please apply online at [website]

    In return for your loyalty and determination to succeed we will offer you an exciting career within our growing business.

    You are applying for work with a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

    Job Type: Full-time

    Salary: $75,000.00 to $85,000.00 /year


  • multiple unit: 1 year Health Paid time off
  • ×

    District Manager

    Nation-Wide Search BY A Leading NationAL Franchise Brand Looking FOR A District Manager IN THE Charleston, SC Market

    We are a Franchise of a National Brand that has become America's favorite all-day, everyday stop, ranked number one for customer loyalty in their category by Brand Keys for eight years running. The company has nearly 11,000 restaurants in 33 countries worldwide.

    You would be working for one of the fastest growing franchises in the Carolinas. We are currently looking for highly-talented candidates to manage a large regional area in Charleston, South Carolina. Candidates Must have at least 3 years’ experience in a multi-unit restaurant or retail environment.

    Responsibilities include but are not limited to:

  • Directing and assisting store managers to achieve company-wide goals

  • Ensuring all policies and procedures are being followed

  • Building a highly-talented and customer-friendly staff at all locations

  • Identifying areas of improvement for individual stores, the regional market for which they are responsible, as well as our Franchise as a whole

  • Acting as a liaison between the store employees and the corporate staff

    Working at our franchise is more than a job; it's an opportunity to gain a position that can offer skills, flexibility and career mobility. It's the opportunity and the chance to be a part of something bigger; part of a team of fun-loving, dedicated people.

    Think you're up to the challenge? If you have a commitment to operational excellence, and you'd like to join our team, send your resume today!

    You are applying for work with a franchisee, not the Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

    We are an equal opportunity employer.

    Job Type: Full-time

    Salary: $55,000.00 to $62,000.00 /year


  • multi-unit management restaurant: 3 years (Preferred)

  • management: 3 years (Preferred)

  • restaurant: 6 years (Preferred)

    Additional Compensation:

  • Bonuses

  • Store Discounts

    Work Location:

  • Multiple Health Dental Vision Paid time off
  • ×

    District Manager

    We are looking for an experienced District Manager to join our team. If your background fits the description below then please apply, and let's figure out if we're a match!

  • A friendly, enthusiastic attitude

  • Someone who knows the ins-and-outs of running a business (P&L management, food safety, sales-forecasting, staffing…you get the gist)

  • Someone that can foster and enforce an environment where food safety is paramount

  • Someone that loves to develop a team and lead through others

  • A strong focus on the guest experience

  • The ability to train and validate employees on key elements of the operation

  • A team player who can jump in where needed

  • Previous multi-unit restaurant experience

    Job Type: Full-time

    Salary: $70,000.00 to $80,000.00 /year


  • Multi-Unit Management: 2 years (Preferred)

  • Restaurant Management: 1 year (Preferred)

    Additional Compensation:

  • Bonuses

    Work Location:

  • Fully Remote


  • Health Dental Vision Retirement plan

  • Tuition
  • What does a District Manager do?

    District Managers work for companies that own several retail stores. They travel around to stores within their designated region to make sure the Store Managers are running their store properly. District Managers often stay in regular contact with store managers to address management questions, solve high-level problems and to relay important company information. 

    District Managers are also usually responsible for implementing company-wide initiatives involving product layouts and company branding. They may also build policies and training programs for store managers to follow and implement with their own teams.

    District Manager skills and qualifications

    District Managers need a wide skill set, including:

    • Verbal and written business communication
    • Accepting responsibility for mistakes and correcting them
    • Problem-solving using analytical, creative and critical-thinking skills
    • Time-management and organizational skills
    • Flexibility to adapt to changes in business operations
    • Negotiating and resolving conflicts with employees and customers
    • Leadership skills to motivate, teach and encourage coworkers

    District Manager salary expectations

     A District Manager makes an average of $64,274 per year. Salary may depend on level of experience, education and the geographical location. 

    District Manager education and training requirements

    District Managers require extensive education and adequate training to be successful. Due to the number of responsibilities they perform and the ever-changing technological services businesses use, continuous training is needed to get their job done well. Employers typically require a District Manager to have a bachelor’s or master’s degree in a business field such as administration or management. Because of hands-on training and experience on the job, a person may receive a promotion as the District Manager without a degree, although most employers require specific educational requirements.

    District Manager experience requirements

    Applicants for the role of the District Manager must demonstrate tangible results while working in a retail management position. Employers require that District Managers have experience working with numbers and figures to attain desirable financial goals. A demonstrated ability to oversee a region’s business operations is an asset that includes years of experience. District Managers need to show self-motivation to understand geographic statistics if they aren’t familiar with the region. Most employers require a proven ability to manage a locale. A District Manager needs to have an excellent track record of implementing company policies that help provide superior customer service.

    Job description samples for similar positions

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    Frequently asked questions about Districts Managers


    Who reports to a District Manager?

    Store Managers within the District Manager’s region typically report to them with any problems or challenges they’re facing while running their designated branch. The District Manager oversees the Store Manager as they handle the daily operations of their store and enforce policies laid out by the District Manager. 

    District Manager regularly visits the Store Manager’s branch to view their progress and ensure everything is running smoothly. Store Managers usually create reports and updates on the store’s performance and provides it to the District Manager for review. 


    Who does a District Manager report to?

    District Managers typically report to Regional Managers or Regional Directors with their stores’ progress and other updates. Regional Managers or Directors typically oversee multi-state store territories. The District Manager receives updates on how well their policies and initiatives are improving the stores’ performance from the Store Manager and use these reports to build presentations for the Regional Manager or Director. The Regional Manager or Director then provides their feedback and critiques before passing the information onto upper management. 


    Do District Managers have different responsibilities in different industries?

    District Managers mainly work in the retail industry overseeing Store Managers and building policies and strategies to increase the store’s performance. It’s often best if the District Manager holds extensive knowledge or experience working in the specific industry their stores are in. For instance, if the District Manager works for a company that owns sporting goods stores, they should have knowledge on various sports equipment and sports-related subjects. 

    This helps them more effectively build store policies and brand strategies that provide value to customers. They should also stay updated on industry trends to better advise and provide guidance to Store Managers and their employees on how to best cater to customers’ needs. 


    What makes a good District Manager?

    A great District Manager is an effective leader who holds compassion and care for their employees. They must also be strong strategic thinkers who can make logical, big-picture decisions, as they’re regularly making high-level choices to benefit the company and its store locations. 

    An effective candidate also holds impressive communication abilities as they’re regularly meeting with Store Managers, employees, leadership and sometimes customers. Writing skills are necessary to help them regularly build policies for their staff to easily understand and follow.

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