What does a Front Desk Agent do?
Front Desk Agents work for hotels, motels and other vacation resorts checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area.
Front Desk Agents are typically the first face guests see when they arrive at the hotel. They welcome visitors, assign rooms according to guests’ preferences and provide additional information about the hotel and its amenities. They’ll also collaborate with the housekeeping staff to ensure the rooms are cleaned, organized and furnished prior to guests’ arrival. Front Desk Agents also update hotel records of payments and bookings.
Front Desk Agent skills and qualifications
In the next section of your Front Desk Agent job description, outline the skills and qualifications that you are looking for. This is one of the most important parts of the description since the qualifications shape which candidates will apply. Writing a thoughtful list of qualifications will help you attract the most suitable candidate for the job. Include education prerequisites and previous experience as well as soft skills like personality traits that will make for a successful hire, including:
- High school diploma or GED
- At least two years of customer service experience
- One year of front desk experience in the hospitality industry
- Excellent verbal communication skills
- Availability to work shifts, including evenings, weekends and holidays
- Familiarity with resort check-in software
- Ability to solve client issues in a friendly and timely fashion
- Friendly and welcoming demeanor
Front Desk Agent salary expectations
A Front Desk Agent makes an average of $12.31 per hour. Pay rate may depend on level of experience, education and the geographical location.
Front Desk Agent education and training requirements
A high school diploma or the equivalent is preferred for Front Desk Agent candidates, although there are no standard educational requirements. Coursework in computer skills or business is helpful as well. Also beneficial are certifications in related software or customer service tasks.
Front Desk Agent experience requirements
A Front Desk Agent can be an entry-level role. Many companies prefer that candidates have experience providing customer service. Experience in a hotel, resort or similar organization is a plus.
Job description samples for similar positions
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