Front Desk Agent Job Description: Top Duties and Qualifications

A Front Desk Agent, or Hotel Front Desk Agent, checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay.

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Front Desk Agent duties and responsibilities

You can use the duties and responsibilities section to explain what your new hire can expect to do on the job and what qualities they need to do well. It should also explain how the job functions as part of the larger organization. Some common responsibilities for a Front Desk Agent include the following:

  • Manage online, phone and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
  • Take payment from customers
  • Respond to guests’ issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
  • Assist customers with the planning of special events such as weddings and business conferences
  • Arrange specialized services for VIP customers

Front Desk Agent Job Description Examples:

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Front Desk Agent

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Position Summary:

The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response

and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Required Shift Schedule:

Thursday 3pm-11pm

Sat and Sun 3PM-11PM

Position Responsibilities:

Demonstrates excellent customer service, communication and time management skills.

Monitors Emergency Response System.

Greets and directs Residents, guests and invitees.

Monitors and controls Electronic Security Control Systems.

Responds to emergency situations in a timely and efficient manner.

Monitors and controls access to the building.

Maintains daily log, records and forms.

Resolves and follows-up on all complaints/issues.

Maintains a safe and secure environment throughout the building/property(s).

May be assigned other duties by the on-site property manager.

Follows safety procedures and maintains a safe work environment.

Other duties as required.

Operating Skills, Knowledge & Abilities:

Education/Training:

High school diploma or equivalency preferred.

College level courses in business or hospitality preferred.

Experience/Knowledge:

Two (2) to three (3) years of business experience preferred.

Computer literacy: command of information system hardware/software is preferred.

Effective written and verbal communication skills.

Multiple language fluency is desirable.

Strong customer service, communication and interpersonal skills required.

Special Requirements:

Ability to lift 30 -- 50 lbs.

Work in an upright standing or sitting position for long periods of time

Handle, finger, grasp and lift objects and packages

Reach with hands and arms

Communicate, receive and exchange ideas and information by means of the spoken and written word

Ability to quickly and easily navigate the property/building as required to meet the job functions

Complete all required forms.

Ability to work extended hours and weekends based on project requirement.

Ability to respond to emergencies on a timely manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

  • This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

    Job Type: Part-time

    Salary: $13.25 /hour

    Experience:

  • Microsoft Office: 1 year (Required)

  • front desk: 1 year (Required)

  • customer service: 1 year (Required)

  • hospitality: 1 year (Required)

    Education:

  • High school or equivalent (Required)

    License:

  • Driver (Required)

    Work authorization:

  • United States (Required)

    Work Location:

  • One location

    Benefits:

  • None

    Communication method(s) used:

  • Email

  • Phone

  • In person

    Hours per week:

  • 20-29

    Schedule:

  • Only full-time employees eligible
  • ×

    Front Desk Agent

    FirstService Residential is still hiring! We are always looking for hospitality professionals! We have openings for Front Desk, Building Maintenance, Security, and more! We are not dependent on the tourism industry and our goal is to keep our exceptional service provided to all Condos and HOA communities, especially during this time.

    Overnight shifts commonly available

    Job Title: Front Desk

    Department: Front Desk Operations

    Position Summary:

    The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

    Position Responsibilities:

  • Demonstrates excellent customer service, communication and time management skills.

  • Monitors Emergency Response System.

  • Greets and directs Residents, guests and invitees.

  • Monitors and controls Electronic Security Control Systems.

  • Responds to emergency situations in a timely and efficient manner.

  • Monitors and controls access to the building.

  • Maintains daily log, records and forms.

  • Resolves and follows-up on all complaints/issues.

  • Maintains a safe and secure environment throughout the building/property(s).

  • May be assigned other duties by the on-site property manager.

  • Follows safety procedures and maintains a safe work environment.

  • Other duties as required.

    Operating Skills, Knowledge & Abilities:

    Education/Training:

  • High school diploma or equivalency preferred.

  • College level courses in business or hospitality preferred.

    Experience/Knowledge:

  • Two (2) to three (3) years of business experience preferred.

  • Computer literacy: command of information system hardware/software is preferred.

  • Effective written and verbal communication skills.

  • Multiple language fluency is desirable.

  • Strong customer service, communication and interpersonal skills required.

    Special Requirements:

  • Ability to lift 30 -- 50 lbs.

  • Work in an upright standing or sitting position for long periods of time

  • Handle, finger, grasp and lift objects and packages

  • Reach with hands and arms

  • Communicate, receive and exchange ideas and information by means of the spoken and written word

  • Ability to quickly and easily navigate the property/building as required to meet the job functions

  • Complete all required forms.

  • Ability to work extended hours and weekends based on project requirement.

  • Ability to respond to emergencies on a timely manner.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and

    responsibilities to this job at any time.

    Job Types: Full-time, Part-time

    Salary: $14.00 to $15.00 /hour

    Experience:

  • Front Desk: 1 year (Preferred)

  • Customer Service: 1 year (Preferred)

  • Hotel: 1 year United States (Required)
  • ×

    Front Desk Agent

    Sat and Sun 7-3pm Mon-Wed 3-11pm

    $14.00

    Are you a detailed oriented person who takes pride in every aspect of their job? Do you take the time to check your work and make sure everything is always done correctly? If that’s who you are, then we want you to work with us! At Planned Companies, you are in front of our customers all the time and have the ability to make a positive impact on them every day.

    Here are some potential responsibilities:

  • Meet, greet and direct residents & guests in a courteous and professional manner.

  • Manage administrative requests from residents, [website] maintenance requests and lockouts.

  • Verify and record visitor, contractor and vendor information.

  • Receive and process incoming and outgoing laundry, shipments and or mail/packages.

  • Alert residents to arriving guests, vendors, and deliveries.

  • Answer calls professionally and assists callers with directions or instructions for the building.

  • Monitor lobby traffic/CCTVs for suspicious activity; address when necessary.

  • Maintain logbooks for visitors, contractors, keys, elevators, incident reports, and daily activities.

    Requirements:

  • Minimum 1-2 years in a similar role.

  • Must have excellent customer service skills.

  • Must be able to sit or stand for long periods of time.

  • Must be available on weekends.

    If this is who you are and you’re looking for a career, please apply now!

    Job Types: Full-time, Part-time

    Salary: $14.00 /hour

    Experience:

  • front desk: 1 year (Preferred)

  • hospitality: 1 year (Preferred)

    Benefits:

  • Health Retirement plan

  • Paid time Weekends required
  • What does a Front Desk Agent do?

    Front Desk Agents work for hotels, motels and other vacation resorts checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. 

    Front Desk Agents are typically the first face guests see when they arrive at the hotel. They welcome visitors, assign rooms according to guests’ preferences and provide additional information about the hotel and its amenities. They’ll also collaborate with the housekeeping staff to ensure the rooms are cleaned, organized and furnished prior to guests’ arrival. Front Desk Agents also update hotel records of payments and bookings.

    Front Desk Agent skills and qualifications

    In the next section of your Front Desk Agent job description, outline the skills and qualifications that you are looking for. This is one of the most important parts of the description since the qualifications shape which candidates will apply. Writing a thoughtful list of qualifications will help you attract the most suitable candidate for the job. Include education prerequisites and previous experience as well as soft skills like personality traits that will make for a successful hire, including:

    • High school diploma or GED
    • At least two years of customer service experience
    • One year of front desk experience in the hospitality industry
    • Excellent verbal communication skills
    • Availability to work shifts, including evenings, weekends and holidays
    • Familiarity with resort check-in software
    • Ability to solve client issues in a friendly and timely fashion
    • Friendly and welcoming demeanor

    Front Desk Agent salary expectations

    A Front Desk Agent makes an average of $12.31 per hour. Pay rate may depend on level of experience, education and the geographical location. 

    Front Desk Agent education and training requirements

    A high school diploma or the equivalent is preferred for Front Desk Agent candidates, although there are no standard educational requirements. Coursework in computer skills or business is helpful as well. Also beneficial are certifications in related software or customer service tasks.

    Front Desk Agent experience requirements

    A Front Desk Agent can be an entry-level role. Many companies prefer that candidates have experience providing customer service. Experience in a hotel, resort or similar organization is a plus.

    Job description samples for similar positions

    If the Front Desk Agent job description doesn’t meet your needs, see job descriptions for related positions:

    Frequently asked questions about Front Desk Agents

     

    What makes a good Front Desk Agent?

    A great Front Desk Agent should have strong customer service and communications skills since they’re responsible for regularly welcoming customers and eagerly answering any questions they may have. They should also possess positive and calming attitudes as they address customers’ complaints and issues to ensure guests still have an enjoyable experience. 

    They should also have great computer skills since there are many software and applications they use to keep records of recent check-ins, process payments and input guests’ information to register them for rooms. Effective Font Desk Agents should also possess strong problem solving and critical thinking abilities to resolve an unexpected guest issues as they arise. 

     

    Who does a Front Desk Agent report to?

    Front Desk Agents often report to the Hotel Manager, who oversees the daily operations of the hotel and its team members. If Front Desk Agents have any complex issues, they’ll often come to the Hotel Manager, who provides guidance and advice to help the Front Desk Agent resolve it. 

    Hotel Managers usually make sure Front Desk Agents are providing guests with a relaxing and enjoyable stay. If Front Desk Agents are having problems with a guest or if customers have complaints or concerns about a Front Desk Agent, they’ll go to the Hotel Manager for a solution. 

     

    What settings do Front Desk Agents typically work in?

    Most Front Desk Agents work in a hotel setting, but they may work in a wide variety of different resort settings. Some work in a two or three-star hotel, providing basic amenities and registration services to guests. If they work in more expensive establishments like four or five-star resorts, they may perform more elaborate tasks, like arranging personalized services to VIP customers and managing group reservations for larger events like weddings. 

     

    What's the difference between a Front Desk Agent and a Receptionist?

    Though they both complete administrative and clerical tasks, they have different responsibilities and work settings. Front Desk Agents work primarily in hotels, checking guests in and out of rooms, while Receptionists work in waiting areas of organizations and business offices. 

    Similar to Front Desk Agents, Receptionists greet customers and answer phone calls, but they usually complete more clerical tasks, like scheduling meetings, sorting through mail and organizing office supplies. Front Desk Agents usually process guests’ payments, while Receptionists typically never handle money or payment processing.

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