What does a Head Cashier do?
Head Cashiers work in a retail or grocery store overseeing a team of Cashiers. They typically handle the daily operations of the store and resolve any unexpected issues that may appear. Head Cashiers are responsible for training Cashiers and monitoring their performance.
Head Cashiers also manage the checkout areas to ensure they’re clean and safe for both employees and customers around the area. They resolve any issues customers may face with Cashiers and respond to complex challenges Cashiers may experience with customers. Head Cashiers are typically in charge of scheduling shifts for their employees and delegating tasks to team members.
Head Cashier skills and qualifications
Being the head cashier requires important skills and qualifications. The following are the most important skills and qualifications to include in a job description:
- The head cashier needs motivational skills to manage the entire team of cashiers and any other customer service staff, like baggers, in a grocery store.
- One of the most basic yet essential skills of a head cashier is operating cash registers to quickly get through customer transactions.
- Because a head cashier spends so much time interacting with customers, their customer service skills must be second to none. The head cashier’s customer service skills should be what the other cashiers look to as an example.
- To facilitate the best shopping experience for customers, head cashiers must be able to organize effectively. This includes being able to analyze likely busy times and scheduling the necessary cashiers for those times.
Head Cashier salary expectations
A Head Cashier makes an average of $12.09 per hour. Pay rate may depend on level of experience, education and the geographical location.
Head Cashier education and training requirements
Head cashiers don’t need extensive education to be successful. For the most part, a high school diploma or GED is required to qualify, as training happens on the job. The only training really necessary outside of general skills is learning how to use the company’s POS system and possibly the phone system.
Head Cashier experience requirements
The experience required of a head cashier is a bit more extensive compared with the education requirements. To qualify as a head cashier, applicants will typically need at least two or three years of experience as a cashier. Of course, direct experience in customer service and cash handling is a must.
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