Hostess Job Description: Top Duties and Qualifications

A Hostess, or Greeter, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.

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Hostess duties and responsibilities

A Hostess’s duties primarily focus on ensuring the guests have a positive experience as soon as they enter the restaurant. Examples of Hostess duties and responsibilities include:

  • Greeting customers as they walk into the restaurant
  • Helping guests with reservations and guiding them to their table
  • Giving guests accurate wait time estimates and seating them in the waiting area
  • Providing customers with menus and answering any initial questions they may have
  • Optimizing seating at different tables to ensure even workload for wait staff
  • Answering phones and scheduling reservations with large parties

Hostess Job Description Examples:

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Hostess

Outback Steakhouseis not your average steakhouse. We pride ourselves on Energy, FUN and putting our People First. Our Australian-themed restaurant is internationally known for award-winning steaks, the Bloomin' Onion and a wide variety of chicken, ribs, and seafood! Our menu also features new creations and grilled classics that are made from scratch daily using only the highest quality ingredients and prepared just the way you like it. So what are you waiting for? #Bloomwithus

Complete THE Outback Application Here:

  • [website]

    What do you need to start? Experience – Not at all. We are looking for:

    Your unique personality | One great attitude | Your best & willingness to learn

    In exchange for bringing your best to our table we offer hourly positions up to 30k to start along with someAus-Some

  • benefits & perks.

  • Who doesn’t like Bold food? Enjoy meal discounts at ALL concepts

  • We know you have life outside of work, enjoy it – we offer flexible schedules

  • Who doesn’t want to have fun at work? FUN is written into our core values

  • Want to grow? Tap into our Leadership training program or college discounts.

  • We are closed Thanksgiving and Christmas Day | Enjoy that time off

  • Vacay? Take it, we offer competitive paid time off

  • Medical | Dental | 401K

  • Save money with our partners | Colleges, Entertainment, Hotels, Child Care & Travel

    Bloomin’ Brands, Inc. is an equal opportunity employer. M/F/D/V are encouraged to apply.

    Outback Steakhouseno es su asador normal. Nos enorgullecemos de ENERGÍA, diversión y poniendo nuestra LA gente primero. Nuestro restaurante de temática australiana es conocido internacionalmente por sus galardonados bistecs, el Florecer' Cebolla y una gran variedad de pollo, costillas y mariscos! Nuestro menú también cuenta con nuevas creaciones y clásicos a la parrilla que se hacen de cero diariamente utilizando sólo los ingredientes de la más alta calidad y preparado de la manera que te gusta. Así ¿a qué esperas? #Bloomwithus

    Complete la aplicación Outback aquí: [website]

    ¿Qué necesitas para empezar? Experiencia – en absoluto. Estamos buscando:

    Tu personalidad única | Una gran actitud | Su mejor y buena voluntad para aprender

    A cambio de traer su mejor a nuestra mesa ofrecemos posiciones por hora hasta 30K para comenzar junto con someAus-Algunos

  • beneficios y ventajas.

  • ¿A quién no le gusta la comida ATREVIda? Disfrute de descuentos de comidas en todos los conceptos

  • Sabemos que tienes vida fuera del trabajo, disfrútalo – ofrecemos horarios flexibles

  • ¿Quién no quiere divertirse en el trabajo? La diversión está escrita en nuestros valores fundamentales

  • ¿Quieres crecer? Aproveche nuestro programa de entrenamiento de liderazgo o descuentos universitarios.

  • Estamos cerrados día de acción de gracias y Navidad | Disfrutar de ese tiempo libre

  • Minivacaciones? Tómalo, ofrecemos tiempo de pago competitivo

  • Medico | Dental | 401K

  • Ahorre dinero con nuestros socios | Colegios, entretenimiento, hoteles, guarderías y Brands, Inc. es un empleador de igualdad de oportunidades. Se alienta la aplicación de Type: Part-time
  • What does a Hostess do?

    Hostesses work at sit-down restaurants ranging from casual family diners to fine dining establishments to make customers feel welcomed and provide attentive service from the moment a customer enters the dining room. They are also in charge of fairly assigning tables to waitstaff so that servers can split the workload fairly and get a fair opportunity to earn tips during their shift. Hostesses lead guests to their tables, manage reservations and communicate with front of house staff about when they have a new party in their section. Hostesses support bussers in clearing tables, wiping down menus and organizing silverware.

    Hostess skills and qualifications

    A Hostess should have skills that allow them to interact with guests and help keep restaurant operations running smoothly. Some qualifications for a Hostess include the following:

    • High school diploma or GED
    • Prior customer service experience in the hospitality industry
    • Positive attitude and interpersonal skills
    • Good communication skills and phone etiquette
    • Flexibility when working alternating shifts
    • Ability to stand for long periods of time

    Hostess Salary Expectations

    A Hostess makes an average of $11.63 per hour. Pay rate may depend on level of experience, education and the geographical location. 

    Hostess education and training Requirements

    Hostesses typically need a high school diploma or GED for a Hostess position, but some employers offer this position without any formal qualification. High school students often prefer to work part time as Hostesses while working toward their diploma. A bachelor’s degree is often helpful for Hostesses looking to pursue a supervisory role. The job of a Hostess generally does not require any formal training.

    Hostess experience requirements

    Although an entry-level Hostess position does not require any specific experience, it generally helps for the candidate to have some experience working with people. Candidates with a customer service background, and phone handling experience are ideal for the position. Exact experience requirements vary with the specific job profile and career growth planned for the position. For example, if the Hostess is required to serve alcohol, the Hostess should have relevant experience and a thorough knowledge of different types of drinks.

    Job description samples for similar positions

    If this Hostess job description template isn’t what you’re looking for, see our job descriptions for related positions:

    Frequently asked questions about Hostesses

     

    What is the difference between a Hostess and a Waitress?

    Hostesses are the first person to greet guests and set them up at a table, where they then interact with a Waiter or Waitress who takes care of their needs for the rest of the dining experience. Hostesses assign tables to Waitresses and explain menu items while they wait. Some restaurants have Waitresses act as Hostesses during slow shifts when there is usually not a wait before customers can eat. Hostesses exclusively work in the front-of-house providing customer service, while Waitresses move between the kitchen and the dining room to deliver food to tables and bus dishes.

     

    What are the qualities of a good Hostess?

    To be a good Hostess, a candidate should have a friendly and welcoming demeanor to provide excellent hospitality to their patrons. Good Hostesses remain calm under pressure and are able to keep track of how many tables each Server is managing, how many people are in each party and when a new table is likely to become available. They communicate clearly and are highly organized, able to quickly call customers when their table is ready while greeting new diners at the door. Successful Hostesses are helpful, fair, composed and professional when speaking with customers.

     

    Who does a Hostess report to?

    Hostesses report to a restaurant’s General Manager or a Head Server depending on the size of the restaurant. Some restaurants have a single hostess on each shift while others have multiple Hostesses that work together to seat customers in different parts of the restaurant. They consult with the General Manager or the Head Server to determine their schedule, plan ahead for large reservations and refine their system for managing the flow of diners throughout a shift.

     

    What should you look for on a Hostess resume?

    A Hostesses’ resume should prominently feature their past experience working in a restaurant or a customer service role. Industry experience in a similar type of restaurant can be helpful, especially for fine dining restaurants that have strict standards for behavior and presentation. The resume should indicate that the candidate can work well under pressure and multitask without making any errors.

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