Hotel Manager Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

A Hotel Manager, or Hotel General Manager, is responsible for overseeing the successful operations of a lodging facility to ensure guest satisfaction and enhance the facility’s reputation among travelers. Their duties include hiring and training employees, managing budgets for items like cleaning supplies, appliances and furniture and engaging with guests to resolve issues with their rooms.

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Hotel Manager duties and responsibilities 

Hotel Managers can have a wide variety of duties depending on the establishment. Some main responsibilities include:

  • Greet and register guests
  • Inspect the grounds, public areas and guest rooms for appearance and cleanliness
  • Ensure company standards for housekeeping, decor and guest services are met
  • Answer guest questions about hotel services and policies
  • Keep track of the hotel’s financials
  • Interview, hire, train and terminate staff
  • Monitor staff performance, ensuring the hotel is running well and guests are happy
  • Coordinate front-office and back-office activities and resolve any problems
  • Set budgets and room rates, allocate funds and approve expenditures for various departments
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What does a Hotel Manager do? 

Hotel Managers typically work for hotels, inns, motels and other types of accommodation to provide leadership to daily operations. They coordinate with the Hotel Owner and upper management personnel to implement customer service policies and other procedures for employees to follow. Their job is to create work schedules for hotel employees to ensure that the facility always has the correct number of Front Desk Assistants, Maids, Chefs, Kitchen Aides and Bellhops on staff to maintain operations. They may also be responsible for coming up with marketing initiatives and events to attract business.

Hotel Manager skills and qualifications

A Hotel Manager should have certain qualities and skills, including:

  • Ability to lead a large group
  • Attention to detail
  • Ability to work in a fast-paced, high-stress environment 
  • Excellent written and verbal communication
  • Knowledge of all hotel operating procedures
  • Critical-thinking and problem-solving skills
  • Ability to manage several budgets
  • Excellent customer service and interpersonal skills

Hotel Manager salary expectations 

A Hotel Manager makes an average of $52,686 per year. Salary may depend on level of experience, education and the geographical location.

Hotel Manager education and training requirements 

Hotel Managers usually have at least a bachelor’s degree in hospitality, hotel management, business administration or a related field. Some Hotel Managers may have a high school diploma or GED and several years of hospitality experience. Some high schools offer hospitality training for students who are interested in this career path. For those who manage a large hotel or resort, a master’s degree may be required. Hotel Managers usually undergo a hospitality leadership or management program.

Hotel Manager experience requirements

A Hotel Manager should have at least five years of experience, though some hotels may prefer managers with at least seven or eight years. Experience should be in hospitality or business administration. Leadership experience is a must. Prior experience as a Supervisor or Department Manager, either in front-office or back-office operations, is preferred. Hotel Managers with experience in several areas of hotel operations is also a plus.

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Frequently asked questions about Hotel Managers

 

What is the difference between a Hotel Manager and a Hospitality Manager?

Although Hotel Managers and Hospitality Managers have similar and sometimes overlapping job responsibilities, there are some key differences between the two roles depending on their work environment. The main differences between a Hotel Manager and a Hospitality Manager are the scope of facilities they can oversee and their job responsibilities relating to those facilities. 

For example, Hotel Managers oversee hotels, inns and any facility that offers overnight accommodations to guests. In contrast, Hospitality Managers typically manage event venues, casinos, restaurants and hotels. In addition to having a variety of potential work environments, Hospitality Managers also have a lot more responsibilities relating to business development and overseeing the planning and preparation of corporate and private events.

 

What are the daily duties of a Hotel Manager?

On a typical day, a Hotel Manager starts by performing administrative tasks in their office. They check their email and voicemail before replying to time-sensitive messages. Hotel Managers greet employees as they arrive and answer questions as needed. Throughout the day, the Hotel Manager reviews budgeting statements and makes decisions about how to best distribute their budget. They also make themselves available to help employees with guest needs. For example, if a guest wants a different room, the Hotel Manager may intervene to help Front Desk Assistants navigate the situation. 

Hotel Managers also meet with trade professionals and oversee the installation of new fire alarms, electrical systems and window replacements.

 

What qualities make a good Hotel Manager?

A good Hotel Manager has a natural ability to lead that enables them to oversee a team of employees. They have a devotion to providing excellent customer service to hotel guests, which drives their daily work ethic. Hotel Managers also need to have a personable nature that allows them to engage with guests and create a positive experience for them. Further, Hotel Managers should have the ability to analyze their budget and decide what to prioritize. This is important as it helps them maintain successful operations while also staying within their allotted budget from upper management.

 

Who does the Hotel Manager report to?

A Hotel Manager typically reports to the Hotel Owner for guidance about how to oversee operations. They provide Hotel Managers with budgeting limitations and other instructions to implement in daily operations. In certain situations, Hotel Managers may also report to a Corporate Executive like the Vice President of Operations.

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