What does a Hotel Manager do?
Hotel Managers typically work for hotels, inns, motels and other types of accommodation to provide leadership to daily operations. They coordinate with the Hotel Owner and upper management personnel to implement customer service policies and other procedures for employees to follow. Their job is to create work schedules for hotel employees to ensure that the facility always has the correct number of Front Desk Assistants, Maids, Chefs, Kitchen Aides and Bellhops on staff to maintain operations. They may also be responsible for coming up with marketing initiatives and events to attract business.
Hotel Manager skills and qualifications
A Hotel Manager should have certain qualities and skills, including:
- Ability to lead a large group
- Attention to detail
- Ability to work in a fast-paced, high-stress environment
- Excellent written and verbal communication
- Knowledge of all hotel operating procedures
- Critical-thinking and problem-solving skills
- Ability to manage several budgets
- Excellent customer service and interpersonal skills
Hotel Manager salary expectations
A Hotel Manager makes an average of $52,686 per year. Salary may depend on level of experience, education and the geographical location.
Hotel Manager education and training requirements
Hotel Managers usually have at least a bachelor’s degree in hospitality, hotel management, business administration or a related field. Some Hotel Managers may have a high school diploma or GED and several years of hospitality experience. Some high schools offer hospitality training for students who are interested in this career path. For those who manage a large hotel or resort, a master’s degree may be required. Hotel Managers usually undergo a hospitality leadership or management program.
Hotel Manager experience requirements
A Hotel Manager should have at least five years of experience, though some hotels may prefer managers with at least seven or eight years. Experience should be in hospitality or business administration. Leadership experience is a must. Prior experience as a Supervisor or Department Manager, either in front-office or back-office operations, is preferred. Hotel Managers with experience in several areas of hotel operations is also a plus.
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