Hotel Manager Job Description: Top Duties and Qualifications

A Hotel Manager, or Hotel General Manager, is responsible for overseeing the successful operations of a lodging facility to ensure guest satisfaction and enhance the facility’s reputation among travelers. Their duties include hiring and training employees, managing budgets for items like cleaning supplies, appliances and furniture and engaging with guests to resolve issues with their rooms.

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Hotel Manager duties and responsibilities 

Hotel Managers can have a wide variety of duties depending on the establishment. Some main responsibilities include:

  • Greet and register guests
  • Inspect the grounds, public areas and guest rooms for appearance and cleanliness
  • Ensure company standards for housekeeping, decor and guest services are met
  • Answer guest questions about hotel services and policies
  • Keep track of the hotel’s financials
  • Interview, hire, train and terminate staff
  • Monitor staff performance, ensuring the hotel is running well and guests are happy
  • Coordinate front-office and back-office activities and resolve any problems
  • Set budgets and room rates, allocate funds and approve expenditures for various departments

Hotel Manager Job Description Examples:

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Hotel Manager

Paramount Hospitality has the following open management positions. To be considered for interview you Must apply thru company website at [website]

- Assistant Chief Engineer

- Front Desk Managers

- Housekeeping Manager

- Assistant Housekeeping Manager

- Spa Manager

- Sous Chef

- Director of Security

- Director of Front Desk

Paramount Hospitality Management (Avanti International Resort, Avanti Palms Resort, Floridays Resort, The Grove Resort, The Point Hotel and Suites). In the career site you will find which property has an opening and the experience and requirements needed for each position.

Start date as soon as April 27th.

Job Type: Full-time

Experience:

  • hotel management: 3 years (Required)

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Paid time off

    Pay Frequency:

  • Bi weekly or Twice monthly

    Schedule:

  • Other

    Company's website:

  • No
  • ×

    Hotel Manager

    The General Manager is responsible for the day to day operation of the hotel with an emphasis on sales, financial management, development and training of employees, and quality assurance.

  • Delivers results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.

  • Maintains a quality product.

  • Ensures exceptional guest/employee relations.

  • Maximizes room revenues by anticipating and planning for market shifts; develops and monitors strategic marketing prospects; develops, implements and monitors annual business and marketing plans and participates in appropriate national marketing efforts.

  • Develops and maintains rapport with key community contacts to ensure a visible presence in the local community.

  • Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets.

  • Maintains a proactive human resources function to ensure employee motivation, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.

  • Monitors the performance of financial and operational plans for the hotel which support the overall objectives of the corporation.

  • Develops the annual budget and makes recommendations for capital improvements to enhance the assets of the company and brand loyalty.

  • Performs other duties as required.

    Qualifications

  • Bachelor's degree or equivalent hotel and management experience.

  • Experience as a General Manager at a similar hotel

  • A proven track record of meeting budgets, an understanding of P&L statements, budgets, and cost/inventory control.

  • Yield management experience preferred and a sales background is a plus.

  • Excellent communication, problem-solving and PC (Windows-based software) skills will be required.

  • Proven track record of service and financial success.

    We administer pre-employment drug testing and background checks.

    Job Type: Full-time

    Salary: $50,000.00 to $70,000.00 /year

    Experience:

  • Sales: 2 years (Preferred)

  • General Manager: 2 years (Required)

    Education:

  • Bachelor's United States (Required)
  • ×

    Hotel Manager

    50 Room Newly renovated, re-branded Choice Hotel in need of a General Manager. Hotel management or supervisory experience is mandatory.

    Must be able to manage a small team of employees. Must be customer service driven with Excellent customer service skills. Good written and oral communication skills are a must. Duties include but are not limited to: Scheduling, daily accounting, room inspections, knowledge of building/hotel maintenance, ability to multi-task, basic knowledge of MS Office products (MS Word, Outlook, Excel), ability to effectively lead, encourage, and coach.

    Job Type: Full-time

    Salary: $32,500.00 to $36,500.00 /year

    Experience:

  • Management: 2 years (Preferred)

  • Front Desk: 2 years (Required)

    Education:

  • High school or equivalent (Preferred)

    Benefits Paid time off

    Pay Bi weekly or Twice monthly

  • What does a Hotel Manager do? 

    Hotel Managers typically work for hotels, inns, motels and other types of accommodation to provide leadership to daily operations. They coordinate with the Hotel Owner and upper management personnel to implement customer service policies and other procedures for employees to follow. Their job is to create work schedules for hotel employees to ensure that the facility always has the correct number of Front Desk Assistants, Maids, Chefs, Kitchen Aides and Bellhops on staff to maintain operations. They may also be responsible for coming up with marketing initiatives and events to attract business.

    Hotel Manager skills and qualifications

    A Hotel Manager should have certain qualities and skills, including:

    • Ability to lead a large group
    • Attention to detail
    • Ability to work in a fast-paced, high-stress environment 
    • Excellent written and verbal communication
    • Knowledge of all hotel operating procedures
    • Critical-thinking and problem-solving skills
    • Ability to manage several budgets
    • Excellent customer service and interpersonal skills

    Hotel Manager salary expectations 

    A Hotel Manager makes an average of $52,686 per year. Salary may depend on level of experience, education and the geographical location.

    Hotel Manager education and training requirements 

    Hotel Managers usually have at least a bachelor’s degree in hospitality, hotel management, business administration or a related field. Some Hotel Managers may have a high school diploma or GED and several years of hospitality experience. Some high schools offer hospitality training for students who are interested in this career path. For those who manage a large hotel or resort, a master’s degree may be required. Hotel Managers usually undergo a hospitality leadership or management program.

    Hotel Manager experience requirements

    A Hotel Manager should have at least five years of experience, though some hotels may prefer managers with at least seven or eight years. Experience should be in hospitality or business administration. Leadership experience is a must. Prior experience as a Supervisor or Department Manager, either in front-office or back-office operations, is preferred. Hotel Managers with experience in several areas of hotel operations is also a plus.

    Job description samples for similar positions

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    Frequently asked questions about Hotel Managers

     

    What is the difference between a Hotel Manager and a Hospitality Manager?

    Although Hotel Managers and Hospitality Managers have similar and sometimes overlapping job responsibilities, there are some key differences between the two roles depending on their work environment. The main differences between a Hotel Manager and a Hospitality Manager are the scope of facilities they can oversee and their job responsibilities relating to those facilities. 

    For example, Hotel Managers oversee hotels, inns and any facility that offers overnight accommodations to guests. In contrast, Hospitality Managers typically manage event venues, casinos, restaurants and hotels. In addition to having a variety of potential work environments, Hospitality Managers also have a lot more responsibilities relating to business development and overseeing the planning and preparation of corporate and private events.

     

    What are the daily duties of a Hotel Manager?

    On a typical day, a Hotel Manager starts by performing administrative tasks in their office. They check their email and voicemail before replying to time-sensitive messages. Hotel Managers greet employees as they arrive and answer questions as needed. Throughout the day, the Hotel Manager reviews budgeting statements and makes decisions about how to best distribute their budget. They also make themselves available to help employees with guest needs. For example, if a guest wants a different room, the Hotel Manager may intervene to help Front Desk Assistants navigate the situation. 

    Hotel Managers also meet with trade professionals and oversee the installation of new fire alarms, electrical systems and window replacements.

     

    What qualities make a good Hotel Manager?

    A good Hotel Manager has a natural ability to lead that enables them to oversee a team of employees. They have a devotion to providing excellent customer service to hotel guests, which drives their daily work ethic. Hotel Managers also need to have a personable nature that allows them to engage with guests and create a positive experience for them. Further, Hotel Managers should have the ability to analyze their budget and decide what to prioritize. This is important as it helps them maintain successful operations while also staying within their allotted budget from upper management.

     

    Who does the Hotel Manager report to?

    A Hotel Manager typically reports to the Hotel Owner for guidance about how to oversee operations. They provide Hotel Managers with budgeting limitations and other instructions to implement in daily operations. In certain situations, Hotel Managers may also report to a Corporate Executive like the Vice President of Operations.

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