Housekeeper Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

A Housekeeper, or Maid, is responsible for taking care of a building’s general cleanliness to provide tidy and sanitary amenities to guests and residents. Their duties include cleaning floors, making beds and dusting surfaces throughout a home or other building.

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Housekeeper Duties and Responsibilities 

A Housekeeper needs to clean the work area to the standards of their employer. This requires attention to detail, physical strength and the stamina to work long shifts. Here are examples of a Housekeeper’s duties: 

  • Undergo training and sign the company’s contract 
  • Understand the company’s policy on work shifts, guest’s possessions and privacy issues 
  • Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out
  • Report and return any guest properties found in the rooms while rendering service 
  • Report cases of property damage in commercial spaces to supervisor
  • Work with a team of housekeepers on each shift
  • Clean, disinfect and store all equipment at the end of the shift
  • Maintain a positive relationship with employees and guests
  • Monitor and report on the inventory of cleaning supplies
  • Respond to calls for housekeeping problems, such as spills and broken glass
  • Collect and remove trash and debris
  • Assist with laundry management, including washing, drying, ironing and sorting linen
  • Report, turn in and log all lost and found items
  • Clean upholstered furniture
  • Perform detailed deep cleans when required

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Housekeeper Job Description Examples

What Does a Housekeeper Do?

Housekeeper Skills and Qualifications

A successful Housekeeper candidate will have various prerequisite skills and qualifications needed for their job duties. The ideal candidate will have excellent housekeeping skills, good communication and the ability to follow instructions. Be brief and include only the most important skills relevant to your position to attract the best candidates. 

Here are some common Housekeeper skills and qualifications:

  • High school diploma or GED certificate 
  • At least one year of experience with corporate housekeeping
  • Excellent working knowledge of cleaning appliances and their operations and proper use of cleaning agents 
  • Attention to detail 
  • Physical strength and stamina to work extended periods
  • Ability to maintain confidentiality

Housekeeper Salary Expectations

Housekeepers earn an average salary of $11.30 per hour. Their work schedule includes weekdays and weekends and sometimes holidays depending on the employer’s policy. Housekeepers often need to work overtime which attracts higher wages. Their pay depends on the employer, work environment, season, geographical location, scope of work and experience.

Housekeeper Education and Training Requirements

Housekeepers do not need advanced formal education. Candidates with a high school diploma or equivalent qualifications can apply, although most of the duties require only a basic education. 

In this section, you can mention the training the company will provide or list it as a condition of employment so that you can attract high-quality candidates. In addition to general housekeeping knowledge and experience of using cleaning products and equipment, you may still need to train candidates on the exact procedures the company uses at its facilities.

Housekeepers who wish to pursue advanced careers in the hospitality business can have associate or full degrees in Hotel or Hospitality Management. They can also get certificates on mold detection, hotel and lodging management and tourism. 

Housekeeper Experience Requirements

A successful Housekeeper will have a heightened level of awareness and attention to detail. This skill is important so they can clean hidden places that hold dust and dirt. The job also requires a certain level of physical strength, so the ideal candidate will be fit enough to walk and bend for extended periods. They may also have to lift heavy items and use the staircase multiple times during shifts. 

An experienced Housekeeper is adept at time management because they must quickly prepare rooms before guests check in. Another attribute of a great Housekeeper is uniformity. They can recreate the same settings with little or no supervision.

Job Description Samples for Similar Positions

Here are job description samples for Housekeeper related positions 

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Frequently asked questions about Housekeepers

 

What is the difference between a Housekeeper and a Janitor?

While Housekeepers and Janitors both offer professional cleaning services, Housekeepers focus on residential spaces while Janitors work in commercial areas and focus on general maintenance instead of the small details of cleaning a home. Janitors may spend most of their time using professional cleaning equipment to cover large areas, such as sweeping the halls of a school and disposing of large amounts of trash from the students’ lunch. Housekeepers will clean surfaces in a home while also attending to details such as cleaning dishes and washing linens, while Janitors focus on cleaning the building itself.

 

What are the characteristics of a good Housekeeper?

To be successful, a Housekeeper should have excellent attention to detail and be able to follow through on all of their tasks. They should be friendly and professional with the ability to recognize the personal boundaries of working in someone’s living space and respecting their privacy. Good Housekeepers are not squeamish about working with messes and find it satisfying to create a clean and welcoming environment for their clients. They are tidy when they work and clean up after themselves as they go to make a space hospitable even during the cleaning.

 

What are the daily duties of a Housekeeper?

On a typical day, a Housekeeper can visit several private residences to do individual cleanings, or work on multiple areas in a larger building like a dorm or a hotel. They organize their cleaning supplies and visit clients according to a pre-set schedule. They might pick up linens and towels from a commercial laundry, then let themselves into a client home and begin cleaning. Housekeepers can work alone or as part of a team. At the end of their assignment, Housekeepers collect any trash and cleaning materials then lock up before they leave.

 

Who does a Housekeeper report to?

Housekeepers can report directly to a homeowner or to the manager of a cleaning company. Some institutions have a Head Housekeeper that organizes the other Housekeepers on staff and creates schedules, while others have a General Manager that oversees Housekeepers in addition to other staff members.

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