What does an Inside Sales Representative do?
Inside Sales Representatives work in either an office environment or a retail setting selling products to customers. They’re often responsible for gaining new leads and converting them into ongoing customers by building lasting connections and relationships with them. When Inside Sales Representatives gain a potential customer, they’ll research them to make customized sales pitches and demonstrate how the consumer would benefit from purchasing their product. Once they make a sale, they’ll maintain a strong, ongoing relationship with that customer to sell additional products to them in the future or to answer any questions they have while using their service.
Inside Sales Representative skills and qualifications
There are a few skills and qualifications that will assist the Inside Sales Representative in their position, including:
- Communication: Both strong listening and communication skills are crucial as an Inside Sales Representative. Sales representatives need to know when to talk and when to listen. Representatives will also learn how to listen for common objections and utilize sales training to overcome them.
- Mathematical: Advanced mathematical skills can be useful in an Inside Sales Representative position. Salespersons will often have to calculate percentages, sales prices and discounts quickly and accurately.
- Teamwork: Many sales representatives work in a teamwork environment. They may have to interact with operations, marketing or other sales team members to meet sales goals. Interpersonal and teamwork skills will assist the sales representative in effectively working in a team environment.
- Persuasion: Skills in persuasion and influencing can assist an Inside Sales Representative in closing a sale. Salespersons will learn to build relationships, develop trust and learn when to persuade.
Inside Sales Representative Salary Expectations
An Inside Sales Representative makes an average of $51,229 per year. Salary may depend on level of experience, education and the geographical location.
Inside Sales Representative education and training requirements
A minimum of a bachelor’s degree is often required to become an Inside Sales Representative. Some organizations may choose to trade in a degree in lieu of previous sales experience. The sales needs of the company often dictates the amount of training that is required for a new candidate. You may prefer to hire salespersons with previous experience or prefer to hire and train within.
Inside Sales Representative experience requirements
The experience required of an Inside Sales Representative depends on the sales needs of the company. Previous experience in a sales position can be useful but is not always necessary. The type of product that the company sells can also dictate the required experience. In some industries, like pharmaceuticals and real estate, additional certifications and prior training may be required.
Job description samples for similar positions
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