IT Business Analyst Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

An IT Business Analyst, or Business Systems Analyst, is in charge of assessing information technology systems and making suggestions for how they can better meet business needs. Their duties include refining the roles and responsibilities of IT professionals on their team, creating implementation requirements and developing IT plans with stakeholders.

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IT Business Analyst duties and responsibilities

IT Business Analysts are familiar with information technology and how it can be applied to solve organizational problems. IT Business Analysts may have some of the following responsibilities:

  • Collaborate with team members to understand organizational and operational challenges
  • Keep up to date on the latest applications of information technology
  • Implement new IT operations into the company from the initial idea to the project completion
  • Draft statistical reports that assist decision-makers in choosing the right programs
  • Manage technical difficulties, working with developers when necessary
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What does an IT Business Analyst do?

IT Business Analysts can work at any company that uses technology to facilitate inter-company communications and interactions with customers. Their role is to develop parameters for successful IT systems, oversee their operations and provide consultations on what kind of features or modifications would best serve the company’s strategic goals. IT Business Analysts help connect IT staff with company leadership, interpreting the stakeholders’ business goals into specific deliverables, then overseeing their technical development. They analyze the flow of data and predict what changes in infrastructure will be necessary as the business grows.

IT Business Analyst skills and qualifications

IT Business Analysts have certain skills and qualifications, including:

  • IT Business Analysts need strong analytical skills to create reports and offer recommendations. 
  • The ability to manage multiple projects from beginning to completion is important for all IT Business Analysts.
  • Good written and verbal communication skills are crucial for working with all stakeholders.
  • IT Business Analysts must have the ability to understand the team’s challenges and develop solutions.
  • IT Business Analysts should be familiar with various types of project management and business analysis software. Proficiency in spreadsheets is also important. 

IT Business Analyst salary expectations

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IT Business Analyst education and training requirements

A minimum of a bachelor’s degree is usually required to work as an IT Business Analyst, but many hiring managers prefer to hire candidates with a master’s degree. Relevant fields of study include business analytics, computer systems or information technology. Many students interested in becoming IT Business Analysts will begin training during school, usually in an internship.

IT Business Analyst experience requirements

Some previous experience is typically preferred when hiring an IT Business Analyst. Hiring managers may hire candidates who have previous experience working as a Business Analyst, whereas others prefer to hire individuals with information technology experience. Some candidates may work in a consulting position before seeking employment as an IT Business Analyst. Large organizations may choose to hire a person for an entry-level position and train them within the company. 

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Frequently asked questions about IT Business Analysts


What are the daily duties of an IT Business Analyst?

IT Business Analysts work full-time implementing IT projects and meeting with company leadership to plan new initiatives. They spend time discussing the current and future tech needs of an organization and planning for different scenarios. IT Business Analysts design and run tests that compare different versions of software and code, helping them and their team develop networking solutions and implement the most impactful, accessible IT infrastructure possible. They research new technology releases and train their team on programming innovations to build updated and modern software applications and web support systems.


What is the difference between an IT Business Analyst and an IT Specialist?

IT Business Analysts work closely with a company’s leadership team to develop strategic plans for the IT department, while IT Specialists implement those plans and help troubleshoot day-to-day problems with a company’s software tools. IT Business Analysts have a more senior position that guides the tasks of an IT Specialist. The role of an IT Specialist is to maintain and monitor a company’s technology, usually providing short-term patches and recording ongoing issues. IT Business Analysts respond to the IT Specialist’s feedback and experience to recognize structural changes that could prevent recurring IT problems and work around inefficient data flows.


What are the qualities of a good IT Business Analyst?

IT Business Analysts enjoy solving complex problems and think carefully before acting. They look at every possible outcome and look for concrete research before forming opinions. Successful Business Analysts have to be persuasive communicators so they can communicate with stakeholders and convince them to approve innovating IT projects to support overall company goals. They are adaptable and quickly respond to changes in their environment, making them fast learners. They are good at preparing a plan but can also adjust based on feedback and confidently make decisions about the direction of their team.


Who does an IT Business Analyst report to?

IT Business Analysts directly report to company leaders, such as the IT Director or even the CEO. They also report to company stakeholders to update them on the current state of the company and try to gain support for future plans. IT Business Analysts act in a supervisory capacity, so they may work closely with multiple different department leaders when addressing IT issues on their team. Some IT Business Analysts working on a specific project may report to a Project Manager on a short-term basis during hands-on implementation.

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