IT Manager Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

An IT Manager, or IT Department Manager, is responsible for overseeing IT personnel and daily operations within the IT department. Their duties include creating job posts, interviewing and hiring qualified candidates, relaying information between upper management and department employees and managing the department budget.

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IT Manager duties and responsibilities

IT Managers are responsible for a number of different tasks related to overseeing a company’s computer networks and improving the company’s network systems. Some of their daily responsibilities include:

  • Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs
  • Creating rational strategies for upgrading the company’s network software whenever a new update is available
  • Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem
  • Staying up to date with new network technology and reporting this information to the executive team each quarter
  • Working closely with other department Managers to assess the growth needs and maintenance of the company’s network
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What does an IT Manager do?

IT Managers typically work for corporations across industries to lead the IT department and aid internal procedures. They work closely with other department heads to identify hardware or software needs and schedule installs as needed. Their job is to delegate tasks among IT staff members and send company-wide emails about system updates and other changes. They may also be responsible for developing relationships with technology vendors to place orders for circuit boards, routers, computer systems and other computer devices.

IT Manager skills and qualifications

An IT Manager uses various technical skills, industry best practices and soft skills to do their job effectively.
Some of the most essential skills and qualifications candidates include:

  • Expert knowledge of IT best practices, policies and regulations
  • In-depth understanding of programming, computer science and digital security
  • A clear understanding of client/server technology and network architecture
  • Good communication, including writing, speaking and active listening
  • Strong problem-solving, critical thinking and decision-making skills
  • Advanced leadership and conflict management skills
  • Customer service and interpersonal skills
  • Excellent attention to detail
  • Great project management skills, including organization, planning, time management and prioritization

IT Manager salary expectations

An IT Manager makes an average of $94,707 per year. Salary may depend on level of education, experience and geographical location.

IT Manager education and training requirements

Educational requirements for IT Managers vary depending on the industry, complexities of the role and the number of leadership responsibilities. An IT Manager should have a bachelor’s degree in computer science, information technology or another related field. Some candidates may also have a master’s degree in business administration, network security, computer science or another field. Candidates likely have studied subjects such as computer programing, software development, mathematics, IT management, wireless systems and server applications.

IT Manager experience requirements

To become an IT Manager, a candidate should have years of experience, typically earned through entry-level IT positions and advancing into more complex roles with leadership opportunities. Experience working as a Computer Programmer, IT Support Technician, Software Developer or Network Systems Administrator would offer the experience needed to advance into this higher-level position. Having experience in a supervisory role is also an important step for becoming an IT Manager.

Job description samples for similar positions

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Frequently asked questions about IT Managers


What is the difference between an IT Manager and an IT Operations Manager?

IT Managers and IT Operations Managers work closely together to achieve an organization’s IT goals. The difference between an IT Manager and an IT Operations Manager is their areas of job focus. For example, The IT Manager oversees the IT department and personnel. They coordinate with their employees to install hardware and software across company departments. They also work to design customizable software programs for company operations. 

In contrast, IT Operations Managers evaluate the effectiveness of particular hardware or software within company operations. They track and record how these devices influence daily tasks across operations and meet with the IT Manager to discuss the results of a particular device.


What are the daily duties of an IT Manager?

On a typical day, an IT Manager starts by checking their email and voicemail to respond to time sensitive messages from upper management, company employees and technology vendors. They place orders for computer hardware depending on employee needs and make sure they stay within budget. Throughout the day, they have meetings with their employees and upper management to discuss their company’s information technology goals and how to achieve them. They also assist their staff in the installation and repair of computer hardware or software for company employees.


What qualities make a good IT Manager?

A good IT Manager has natural leadership capabilities that allow them to oversee a team of IT professionals on a daily basis. They stay up-to-date on the latest hardware and software available to help enhance company operations. Further, a good IT Manager uses their experience installing, updating and repairing hardware or software to train and assist their employees in their tasks.

A good IT Manager also values the ideas of their employees and continually looks for ways to help employees develop those ideas within their department.


Who does an IT Manager report to?

The IT Manager typically reports to the Director of Information Technology or the Chief Information Officer (CIO). These individuals act as a point of communication for IT Managers to ask questions, advocate for larger budgets or identify new hiring needs.

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