What does an IT Specialist do?
IT Specialists can work for an information technology company that other individuals or businesses use to manage their web and software needs, or as part of an in-house IT department at a larger company to maintain internet connectivity, back up information and troubleshoot glitches and other problems. They work remotely to guide clients through the process of re-setting routers and resolving gateway issues and may also visit clients in the field to inspect, repair and replace hardware. IT Specialists also audit system behavior and monitor firewalls to protect sensitive information and uphold cybersecurity protocols.
IT Specialist skills and qualifications
An effective IT Specialist uses a variety of soft skills, technical skills and industry knowledge to provide the most effienct and comprehensive support they can. These skills include:
- Working knowledge of relevant operating systems, software and programming
- Excellent problem-solving and critical thinking skills
- Keen attention to detail
- Good organization, time management and prioritization
- Efficient troubleshooting abilities
- Effective communication skills, including speaking, writing and active listening
- Great customer service and interpersonal skills
IT Specialist salary expectations
An IT Specialist makes an average of $53,020 per year. Salary may depend on level of education, experience and geographical location.
IT Specialist education and training requirements
Many IT Specialist candidates have a bachelor’s degree in a technical discipline, such as computer science, information technology or computer engineering. Some IT Specialists may have a master’s degree in computer science, information technology, computer engineering or information system security, which demonstrates a candidate’s advanced knowledge or specialized expertise.
Many candidates also pursue specialized training through certifications, including CompTIA Security+, Certified Information Systems Auditor (CISA) and Cisco Certified Network Associate (CCNA Security). On-the-job training may be required or preferred for candidates working with proprietary equipment or unique IT needs.
IT Specialist experience requirements
Entry-level IT Specialist candidates may have gained previous experience from internships and practical learning opportunities while completing their undergraduate studies. Other candidates may have one or a few years of professional experience. Candidates with experience in specific systems or programming may be capable of more complex responsibilities. Those with experience in certain industries, like health care or finance, may already have the knowledge background to perform duties with little-to-no additional training.
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