What does an IT Technician do?
IT Technicians typically work for corporations across industries as a member of the information technology department. They collaborate with other IT personnel to uphold company operations by installing, repairing and updating computer software or hardware for employees. Their job is to use their knowledge of computer systems to assist company employees so they can complete their job duties effectively. They may also be responsible for taking inventory of computer hardware and installation tools or placing orders for devices like routers or keyboards as needed.
IT Technician skills and qualifications
IT Technicians should have certain required skills, including the following:
- Problem-solving: IT Technicians often have to interpret a problem and determine the best way to resolve it. This requires the use of critical thinking, as the IT Tech may need additional information that isn’t provided in order to satisfy the customer or employee.
- Patience: IT Technicians work closely with their customers. Patience is necessary for this field. Often the clients don’t understand what is happening with their system and may not describe it properly. Patience will benefit the IT Tech in understanding the problem and working toward a solution.
- Communication: Communicating with clients, supervisors and staff helps everyone to understand the problem and potential solutions. Clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly.
- Endurance: Because IT Technicians can work long hours with complicated projects, the ability to stay focused on the objective is key. IT Techs may also be involved in the relocation of servers, hardware and peripherals that are important to the operation of the business.
IT Technician salary expectations
An IT Technician makes an average of $80,170 per year. Salary may depend on level of experience, education and the geographical location.
IT Technician education and training requirements
IT Technicians are expected to have an associate degree, bachelor’s degree or specific certification in their field of expertise. It is important to stay on top of current trends and technology as updates are released regularly for software, hardware and computer components. A focus on computer information systems, information technology or computer science should qualify the candidate for most entry-level technician positions.
IT Technician experience requirements
While an IT Technician can start in an entry-level position with education alone, proven experience is helpful for the more senior levels of technician jobs. This also depends on the company posting the position. Some prefer a set number of years of experience in order to consider any candidate for a middle-level or senior-level position, regardless of education.
Job description samples for similar positions
If an IT Technician is similar to the role you are looking to fill but not exactly your opening, you might find one of these related job description samples to be useful: