IT Technician Job Description: Top Duties and Qualifications

Last updated: August 22, 2022

An IT Technician, or IT Support Technician, is responsible for maintaining computer systems and other technologies in a business setting. Their duties include working with other IT Technicians to install hardware and troubleshoot computer issues, responding to IT questions from company employees and updating malware protection devices to prevent viruses or computer hacking.

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IT Technician Duties and Responsibilities

IT Technicians aim to keep the technology of their company in good working order and accessible to customers and staff. They also work closely with their team, ensuring each situation is thoroughly resolved and all components are in working order. IT Technicians have the following responsibilities:

  • Maintaining working components through repair or replacement
  • Assisting call-ins or live chat with technical difficulties
  • Preparing website with proper coding and content pertinent to company business needs
  • Monitoring clicks, links, usability and overall status of the company webpage, landing pages and supporting pages.
  • Assisting customers and staff with hardware and software challenges
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IT Technician Job Description Examples

What does an IT Technician do?

IT Technicians typically work for corporations across industries as a member of the information technology department. They collaborate with other IT personnel to uphold company operations by installing, repairing and updating computer software or hardware for employees. Their job is to use their knowledge of computer systems to assist company employees so they can complete their job duties effectively. They may also be responsible for taking inventory of computer hardware and installation tools or placing orders for devices like routers or keyboards as needed.

IT Technician skills and qualifications

IT Technicians should have certain required skills, including the following:

  • Problem-solving: IT Technicians often have to interpret a problem and determine the best way to resolve it. This requires the use of critical thinking, as the IT Tech may need additional information that isn’t provided in order to satisfy the customer or employee.
  • Patience: IT Technicians work closely with their customers. Patience is necessary for this field. Often the clients don’t understand what is happening with their system and may not describe it properly. Patience will benefit the IT Tech in understanding the problem and working toward a solution.
  • Communication: Communicating with clients, supervisors and staff helps everyone to understand the problem and potential solutions. Clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly.
  • Endurance: Because IT Technicians can work long hours with complicated projects, the ability to stay focused on the objective is key. IT Techs may also be involved in the relocation of servers, hardware and peripherals that are important to the operation of the business.

IT Technician salary expectations

An IT Technician makes an average of $80,170 per year. Salary may depend on level of experience, education and the geographical location. 

IT Technician education and training requirements

IT Technicians are expected to have an associate degree, bachelor’s degree or specific certification in their field of expertise. It is important to stay on top of current trends and technology as updates are released regularly for software, hardware and computer components. A focus on computer information systems, information technology or computer science should qualify the candidate for most entry-level technician positions.

IT Technician experience requirements

While an IT Technician can start in an entry-level position with education alone, proven experience is helpful for the more senior levels of technician jobs. This also depends on the company posting the position. Some prefer a set number of years of experience in order to consider any candidate for a middle-level or senior-level position, regardless of education. 

Job description samples for similar positions

If an IT Technician is similar to the role you are looking to fill but not exactly your opening, you might find one of these related job description samples to be useful:

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Frequently asked questions about IT Technicians

 

What is the difference between an IT Technician and an IT Specialist?

The differences between an IT Technician and an IT Specialist are seniority and their areas of job focus. For example, an IT Technician typically needs to earn an associate degree or a bachelor’s degree in information technology. In contrast, IT Specialists usually hold a bachelor’s degree or master’s degree in an area like computer science or information technology. Because of their differences in education, IT Specialists tend to perform more advanced repairs, installations or updates to IT software and hardware when compared to IT Technicians.

For example, IT Technicians are responsible for installing computers, routers and other devices for company employees. In contrast, IT Specialists assist Technicians in troubleshooting recurring problems that require additional expertise and making repairs to specific types of computer systems or devices.

 

What are the daily duties of an IT Technician?

On a typical day, an IT Technician checks their email and voicemail to see if there are any service requests from company employees. They participate in meetings with the IT department to address recent changes to department policies or budgeting needs. Throughout the day, they receive calls or emails from company employees and help solve problems. For more complex problems, IT Technicians visit other departments, speak with employees, run tests and troubleshoot computer systems.

 

What qualities make a good IT Technician?

A good IT Technician has an investigative mindset that motivates them to identify problems with computer systems, perform tests and find the cause of system errors. They value continued education, and they always look for opportunities to enhance their knowledge of computer hardware and software. They also have excellent verbal communication and active listening that allows them to engage with company employees and help them troubleshoot problems with hardware or software programs. Further, a good IT Technician enjoys teamwork and works well with other IT Technicians to complete tasks in a productive manner.

 

Who does an IT Technician report to?

An IT Technician usually reports to the IT Manager within the IT department. The IT Manager acts as a point of communication for IT Technicians and other personnel and divides tasks among them to maintain a successful department.

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