IT Technician Job Description: Top Duties and Qualifications

An IT Technician, or IT Support Technician, is responsible for maintaining computer systems and other technologies in a business setting. Their duties include working with other IT Technicians to install hardware and troubleshoot computer issues, responding to IT questions from company employees and updating malware protection devices to prevent viruses or computer hacking.

Build a Job Description

IT Technician Duties and Responsibilities

IT Technicians aim to keep the technology of their company in good working order and accessible to customers and staff. They also work closely with their team, ensuring each situation is thoroughly resolved and all components are in working order. IT Technicians have the following responsibilities:

  • Maintaining working components through repair or replacement
  • Assisting call-ins or live chat with technical difficulties
  • Preparing website with proper coding and content pertinent to company business needs
  • Monitoring clicks, links, usability and overall status of the company webpage, landing pages and supporting pages.
  • Assisting customers and staff with hardware and software challenges

IT Technician Job Description Examples:

×

IT Technician

Job Description: IT Fulfillment Specialist

Are you looking to advance your career while simultaneously contributing to a cause that will benefit the greater good? Do you want to join a company where you can have boundless career growth opportunities AND have a direct impact on the trajectory of the company’s strategic growth path? Do you want to work at a company that is leveraging exciting new technology to pioneer an industry? And, do you want to work at a company that values YOU?!

RightEye is ALL of these things and More!

RightEye, LLC is an innovative health tech company located in Bethesda, Maryland. We’ve been making waves due to our revolutionary eye-tracking biomarker technology that is revolutionizing sports vision, reading issues, neuro rehabilitation, and vision care. RightEye has hundreds of customers, including the

United States Military, dozens of Major League sports teams, Hospitals, Concussion Clinics, and Medical

Practices such as Optometrists, Functional Neurologists, and more.

We are looking for an IT Fulfillment Specialist

  • to join our growing team.

    You will make valuable contributions to the organization by working closely with the Operations team to handle the fulfillment of orders efficiently and with precision. Success as the IT Fulfillment Specialist will create the opportunity for you to develop your own path and move into higher-level roles within either the Customer Success or Operations teams of the company.

    Responsibilities and Duties:

  • Configure, install, and set up eye-tracking computers

  • Troubleshoot technical problems

  • Prepare and package orders and accessories for shipment

  • Assist in testing for automated workflows and integrations with other systems

  • Identify gaps and process improvement

  • Ensure timely fulfillment and shipping of orders

  • Restock, reorder and record inventory

  • Work on special projects and other Technical Support duties as time permits

    Qualifications and Requirements:

  • Ability to follow technical and procedural documentation

  • Strong attention to detail and ability to follow step-by-step instructions with accuracy

  • Basic technical understanding of computers

  • Familiarity with Windows, Linux, and Office tools preferred

  • Knowledge of Salesforce and Jira helpful

  • Enjoy repeated, methodical work

  • Perform duties efficiently, thoroughly and responsibly, completing tasks on a timely basis

  • Ability to work independently and as part of a team

  • Self-motivated, organized and able to effectively prioritize responsibilities

    RightEye, LLC is an equal opportunity employer.

    For more information, visit [website] and follow us on Facebook, Twitter and LinkedIn.

    RightEye, LLC | 7979 Old Georgetown Road, Suite 801, Bethesda, MD 20814 | [phone number] | [website]

    Job Type: Full-time

    Salary: $40,000.00 /year

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

    Schedule:

  • Monday to Friday

    Company's website:

  • [website]

    Benefit Conditions:

  • Waiting period may apply

  • Only full-time employees No
  • ×

    IT Technician

    IT Specialist

    We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will “train” users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

    Responsibilities

  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

  • Install and configure appropriate software and functions according to specifications

  • Develop and maintain local networks in ways that optimize performance

  • Ensure security and privacy of networks and computer systems

  • Provide orientation and guidance to users on how to operate new software and computer equipment

  • Organize and schedule upgrades and maintenance without deterring others from completing their work

  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

  • Maintain records/logs of repairs and fixes and maintenance schedule

  • Identify computer or network equipment shortages and place orders

    Skills

  • Excellent diagnostic and problem solving skills

  • Excellent communication ability

  • Outstanding organizational and time-management skills

  • In depth understanding of diverse computer systems and networks

  • Good knowledge of internet security and data privacy principles

  • We are a upcoming small business looking to grow looking for people who want to help grow a small business perfect for college students, This is also a 1099 position you will be a Independent Contractor

    Job Type: Full-time

    Experience:

  • it support: 1 year (Preferred)

  • it: 1 year (Preferred)

  • dispatch: 1 year (Preferred)

  • pc hardware repair: 1 year (Preferred)

    Work Location:

  • Fully Remote

    Benefits:

  • Work from home

  • Flexible schedule

    Schedule:

  • Monday to On call

    Work Yes

  • ×

    IT Technician

    We are seeking an experienced IT Help Desk Technician to support and troubleshoot day-to-day technology issues of our customers, including but not limited to desktop applications, custom applications, and computer hardware.

    As an IT Help Desk Technician you will:

  • Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.

  • Set up and configure new computers

  • Install application software

  • Set up/remove user accounts on systems (network, email, phone, security, etc.)

  • Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection

  • Track and update IT inventory

  • Work with vendors to help resolve technical issues

  • Perform miscellaneous related duties and other duties as assigned

    Successful candidates will possess:

  • Certificate or Diploma from a Technical School plus one year of directly related experience

  • Excellent interpersonal, verbal, and written skills

  • Ability to problem-solve and think creatively

  • Experience using Windows 10, and Office 365 a plus

  • Experience with ActiveDirectory

  • Experience with Cisco Call Manager a plus

  • Ability to work collaboratively and independently on assigned duties

  • Ability to multi-task and prioritize assignments.

  • Strong Customer Service

    About Wintsec

    Wintsec Technologies started in 2004 with the goal of helping companies with their Information Technology needs. They understood just how specialized and diverse the IT world had become and knew it was difficult for small and medium-sized businesses to employ enough skilled IT staff to handle it all. We were determined to assist.

    From our first days in operation, Wintsec has focused on delivering quality IT services and exceptional customer support. It wasn’t long before we developed a reputation for excellence and were able to expand our offerings so companies could get all their Information Technology services in one place. We began offering graphic design, branding, and digital marketing and hired skilled experts to deliver each specialized service for our clients.

    Today, we are a full-service company that partners with small, medium and large firms in a variety of industries to deliver operational and project-based resources for all kinds of IT needs. We are proud of the exceptional work we do for our clients and relish our role in helping them achieve growth and success.

    Job Type: Contract

    Salary: $80,000.00 /year

    Experience:

  • it support: 4 years (Preferred)

  • it: 4 years (Preferred)

    Contract Length:

  • 5 - 6 months

    Additional Compensation:

  • Other forms

    Work Location:

  • One location

    Benefits:

  • Professional development Monday to Friday
  • What does an IT Technician do?

    IT Technicians typically work for corporations across industries as a member of the information technology department. They collaborate with other IT personnel to uphold company operations by installing, repairing and updating computer software or hardware for employees. Their job is to use their knowledge of computer systems to assist company employees so they can complete their job duties effectively. They may also be responsible for taking inventory of computer hardware and installation tools or placing orders for devices like routers or keyboards as needed.

    IT Technician skills and qualifications

    IT Technicians should have certain required skills, including the following:

    • Problem-solving: IT Technicians often have to interpret a problem and determine the best way to resolve it. This requires the use of critical thinking, as the IT Tech may need additional information that isn’t provided in order to satisfy the customer or employee.
    • Patience: IT Technicians work closely with their customers. Patience is necessary for this field. Often the clients don’t understand what is happening with their system and may not describe it properly. Patience will benefit the IT Tech in understanding the problem and working toward a solution.
    • Communication: Communicating with clients, supervisors and staff helps everyone to understand the problem and potential solutions. Clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly.
    • Endurance: Because IT Technicians can work long hours with complicated projects, the ability to stay focused on the objective is key. IT Techs may also be involved in the relocation of servers, hardware and peripherals that are important to the operation of the business.

    IT Technician salary expectations

    An IT Technician makes an average of $80,170 per year. Salary may depend on level of experience, education and the geographical location. 

    IT Technician education and training requirements

    IT Technicians are expected to have an associate degree, bachelor’s degree or specific certification in their field of expertise. It is important to stay on top of current trends and technology as updates are released regularly for software, hardware and computer components. A focus on computer information systems, information technology or computer science should qualify the candidate for most entry-level technician positions.

    IT Technician experience requirements

    While an IT Technician can start in an entry-level position with education alone, proven experience is helpful for the more senior levels of technician jobs. This also depends on the company posting the position. Some prefer a set number of years of experience in order to consider any candidate for a middle-level or senior-level position, regardless of education. 

    Job description samples for similar positions

    If an IT Technician is similar to the role you are looking to fill but not exactly your opening, you might find one of these related job description samples to be useful:

    Frequently asked questions about IT Technicians

     

    What is the difference between an IT Technician and an IT Specialist?

    The differences between an IT Technician and an IT Specialist are seniority and their areas of job focus. For example, an IT Technician typically needs to earn an associate degree or a bachelor’s degree in information technology. In contrast, IT Specialists usually hold a bachelor’s degree or master’s degree in an area like computer science or information technology. Because of their differences in education, IT Specialists tend to perform more advanced repairs, installations or updates to IT software and hardware when compared to IT Technicians.

    For example, IT Technicians are responsible for installing computers, routers and other devices for company employees. In contrast, IT Specialists assist Technicians in troubleshooting recurring problems that require additional expertise and making repairs to specific types of computer systems or devices.

     

    What are the daily duties of an IT Technician?

    On a typical day, an IT Technician checks their email and voicemail to see if there are any service requests from company employees. They participate in meetings with the IT department to address recent changes to department policies or budgeting needs. Throughout the day, they receive calls or emails from company employees and help solve problems. For more complex problems, IT Technicians visit other departments, speak with employees, run tests and troubleshoot computer systems.

     

    What qualities make a good IT Technician?

    A good IT Technician has an investigative mindset that motivates them to identify problems with computer systems, perform tests and find the cause of system errors. They value continued education, and they always look for opportunities to enhance their knowledge of computer hardware and software. They also have excellent verbal communication and active listening that allows them to engage with company employees and help them troubleshoot problems with hardware or software programs. Further, a good IT Technician enjoys teamwork and works well with other IT Technicians to complete tasks in a productive manner.

     

    Who does an IT Technician report to?

    An IT Technician usually reports to the IT Manager within the IT department. The IT Manager acts as a point of communication for IT Technicians and other personnel and divides tasks among them to maintain a successful department.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

    No search results found

      *Indeed provides this information as a courtesy to users of this site. Please note that we are not your career or legal advisor, and none of the information provided herein guarantees a job offer.