Loss Prevention Job Description: Top Duties and Qualifications

A Loss Prevention Officer, or Asset Protection Specialist, is a surveillance and security professional responsible for preventing damage and theft, usually in a retail environment. Their duties include patrolling store aisles and monitoring customers, watching security camera footage and confronting individuals they suspect of theft.

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Loss Prevention Duties and Responsibilities

Loss and prevention have many duties and responsibilities that are important to prevent the company from losing money and merchandise, but also keep the shopping experience safe.

The following are major duties and responsibilities of a Loss Prevention Officer:

  • Monitor public areas for unusual activity and potential threats.
  • Monitor security systems like alarms and closed-circuit cameras.
  • Identify potential thieves from customers or staff.
  • Follow and confront a potential person of interest who is suspected of shoplifting.
  • Document theft and other violations of security, and what they observed on duty.
  • Work with law enforcement to detain suspects of shoplifting or dishonest employees.
  • Some Loss Prevention Officers with experience can develop their own security policies.
  • In retail stores, loss prevention protects people, money, equipment, and merchandise.
  • They may work with undercover store detectives to prevent theft.

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Loss Prevention Job Description Examples

 

Example 1

Loss Prevention Investigator

Reports to:Director of Loss Prevention / Loss Prevention Supervisor

Objective:To maintain and assume responsibility for protective company assets in assigned location(s). To provide a safe environment for customers, employees, and vendors.

General Responsibilities:

Detect and apprehend shoplifters, dishonest associates, and vendors.
Utilize CCTV, exception-based reporting systems, and other Company provided tools.
Process external and internal apprehensions in accordance with Company guidelines.
Identify, report, and investigate all allegations of internal theft. Prepare evidence and documentation to facilitate an investigation.
Perform periodic loss prevention and security audits.
Be active in identifying forms of shrink and assist in identifying solutions.
Prepare and submit reports in a timely fashion.
Assist with the loss prevention department’s response to security incidents and crisis management.
Be a liaison between the assigned store location(s) and law enforcement agencies.
Engage and support the Company’s shrink reduction strategy.
Maintain strict confidentiality with all aspects of the job including but not limited to investigations.

Job Requirements:

General knowledge of criminal laws related to theft, trespassing, vandalism, etc.
Must possess a high level of integrity and professionalism.
Be able to work independently with minimal direct supervision.
Open availability including nights, weekends, and holidays.
Possess good written and verbal communication skills.
Possess good time management, organizational, and people skills.
Represent the Company in court proceedings.
Be willing and capable of handling and diffusing hostile situations.
Ability to influence and communicate cross functionally.
Basic computer skills for report writing and submission.
Be able to stand and/or walk for extended periods of time.
Work productively within the store team and maintain a positive working relationship with store management.
Experience is preferred, but not required.
High School Diploma or GED required.
Associate’s Degree or above preferred.
Relevant work history may be considered in lieu of education.

Benefits:

Full-Time Position
Medical & Dental insurance.
Flexible scheduling.
Paid vacation and personal time based on years of service.
Paid holidays.

Employment will be contingent upon successful completion of a drug and background screening.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
    Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekend availability

    Willingness to travel:
  • 75% Location: Multiple Locations
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    Example 2

    NOW Hiring Loss Prevention Agents

    $18.00-$21.00/hr. starting wage based on experience;

    Full-time & Part-time positions available

    Health, Dental, Vision and 401K matching available for full time

    O'Brien and Associates

    NOW Hiring IN Eden Prairie, MN

    Uniformed LOSS Prevention Agents – Experience preferred, but not necessary – WE WILL TRAIN individuals who have the desire and motivation to be a successful loss prevention officer.

    Primary Responsibilities:
  • Detection, apprehension and deterrence of potential Customer/Associate theft activity, using in-store surveillance equipment and by walking the floor, that would otherwise result in a loss to company assets
  • Assist in promoting, monitoring and implementing compliance policies and procedures related to theft prevention, safety, and inventory control
  • Complete all incident/investigation reports and any required paperwork related to theft
  • Must have the ability to attend all court hearings (compensated for time)

    Minimum Qualifications:
  • Must successfully pass a criminal background check and drug screening
  • Must possess a Private Security License or the ability to obtain one before starting (with our assistance)
  • Must work well under pressure and exercise good judgement
  • Candidates must have strong written and verbal communication skills as well as the ability to work well both independently and as a team
  • Must have a High School Diploma or G.E.D.
  • Must have reliable transportation and the ability to work weekends and flexible hours, including Holidays
  • Basic working knowledge or retail policies and procedures is preferred
  • Willingness to rotate within a group of locations
  • Must be hardworking, self-motivated and punctual
  • Eligible to work in the U.S.

    Additional Information:
    O’Brien and Associates is a full service, licensed and insured private investigation and security agency founded in 1990. Do you have the desire to stop dishonest activity? Do you want a rewarding career that you can feel good about at the end of the day? If you answered yes to these questions we want to speak with you!

    Job Types: Full-time, Part-time

    Pay: $18.00 - $21.00 per hour

    Application Question(s):
  • Can you pass a background check?

    Education:
  • High school or equivalent Location: One location
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    Example 3

    Loss Prevention Investigator

    Reports to:Director of Loss Prevention / Loss Prevention Supervisor

    Objective:To maintain and assume responsibility for protective company assets in assigned location(s). To provide a safe environment for customers, employees, and vendors.

    General Responsibilities:

    Detect and apprehend shoplifters, dishonest associates, and vendors.
    Utilize CCTV, exception-based reporting systems, and other Company provided tools.
    Process external and internal apprehensions in accordance with Company guidelines.
    Identify, report, and investigate all allegations of internal theft. Prepare evidence and documentation to facilitate an investigation.
    Perform periodic loss prevention and security audits.
    Be active in identifying forms of shrink and assist in identifying solutions.
    Prepare and submit reports in a timely fashion.
    Assist with the loss prevention department’s response to security incidents and crisis management.
    Be a liaison between the assigned store location(s) and law enforcement agencies.
    Engage and support the Company’s shrink reduction strategy.
    Maintain strict confidentiality with all aspects of the job including but not limited to investigations.

    Job Requirements:

    General knowledge of criminal laws related to theft, trespassing, vandalism, etc.
    Must possess a high level of integrity and professionalism.
    Be able to work independently with minimal direct supervision.
    Open availability including nights, weekends, and holidays.
    Possess good written and verbal communication skills.
    Possess good time management, organizational, and people skills.
    Represent the Company in court proceedings.
    Be willing and capable of handling and diffusing hostile situations.
    Ability to influence and communicate cross functionally.
    Basic computer skills for report writing and submission.
    Be able to stand and/or walk for extended periods of time.
    Work productively within the store team and maintain a positive working relationship with store management.
    Experience is preferred, but not required.
    High School Diploma or GED required.
    Associate’s Degree or above preferred.
    Relevant work history may be considered in lieu of education.

    Benefits:

    Full-Time Position
    Medical & Dental insurance.
    Flexible scheduling.
    Paid vacation and personal time based on years of service.
    Paid holidays.

    Employment will be contingent upon successful completion of a drug and background screening.

    Job Type: Full-time

    Pay: $19.00 - $21.00 per hour

    Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
    Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekend Location: One location
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    Example 4

    WE ARE MORE THAN JUST A Workplace…

    We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

    Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

    All employees enjoy Weekly Pay!!

    Loss Prevention Officers responsibilities include, but are not limited to:
  • Patrol assigned areas of the resort premises on foot, monitoring activity related to the safety and security of people and property.

  • Respond to alarm and emergency calls; investigate disturbances. Decides what actions to take based on the situation, facts known and position limitations.

  • Report safety and/or security issues to management and/or the authorities, based on severity.

  • Monitor entrance and departure of employees, guests, or other visitors on property to guard against theft and maintain security of the property.

  • Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor.

  • Enforce resort policies that relate to safety & security in a guest friendly manner.

  • Assist guests needing directions or property information.

  • Complete incident/accident reports according to policy and submit to supervisor.

  • Other duties, as assigned

    What are we looking for?
  • Knowledge of basic security and emergency procedures.

  • Strong written and verbal communication

  • Possess observing situations and making solid decisions

  • Skill in dealing courteously with public.

  • Ability to maintain a calm demeanor and professionalism in stressful situations.

  • Responsibility, reliability and honesty

  • Teamwork and collaboration

    What can you look forward to?

    Qualifying team members may enjoy the following benefits:
  • Medical, Dental, & Vision

  • Paid Time Off & Bereavement Leave

  • 401(k) Retirement Plan with Company Match

  • Paid Parental Leave - 10 Weeks

  • Flexible Spending Account

  • Long-Term & Short-Term Disability Insurance

  • Life and AD&D Insurance

  • Hospital Indemnity

  • Critical Illness & Accident

  • Tuition Reimbursement

  • Associate Referral Bonus

  • Jury Duty Pay

  • Employee Assistance Program

  • Resort Accommodation Discounts

    Want to know more?Visit our website at [website]!

    Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

    We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

    Job Types: Full-time, Part-time

    Pay: From $12.00 per hour

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
    Schedule:
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

    Ability to commute/relocate:
  • Myrtle Beach, SC: Reliably commute or planning to relocate before starting work (Preferred)

    License/Certification:
  • Guard Card (Preferred)

    Willingness to travel:
  • 25% Location: One location
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    Example 5

    Securitas Security Services is currently hiring Loss Prevention Officers in West Des Moines!

    ** Position Information:
  • Part-time
  • Pay Rate: 17.50/hour
  • 8 & 10 hour shifts

    Benefit Package Includes (for FT):
  • Medical, Dental & Vision Insurance
  • Paid Vacation (after 1 year of employment)
  • 401K
  • Life Insurance

    **Responsibilities:
  • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
  • Controls access to client site or facility through the admittance process
  • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
  • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
  • Prepares logs and reports as required.
  • Must be able to pass Company and State of Iowa background check and drug screen
  • Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
  • Must have the ability to speak, read, and write English
  • Ability to carry out instructions furnished in written, oral, or diagrammatic form
  • Ability to maintain professional composure when dealing with unusual circumstances
  • Ability to adapt to changes in the external environment and organization
  • Ability to write routine correspondence, including logs and reports
  • Good organizational skills
  • Reliable
  • Good work ethic

    EOE/AAP M/F/D/V

    Give us a call at [phone number] for more information!

    Job Type: Part-time

    Pay: $17.50 per hour

    Benefits:
  • Employee assistance program
  • Employee discount
  • Referral program
    Schedule:
  • 10 hour shift
  • 8 hour shift
  • Night Location: Multiple Locations
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    What Does a Loss Prevention Officer Do?

    Loss Prevention Officers are employed by store owners to limit their losses from theft by discouraging criminal behavior and apprehending anyone attempting to steal products. Their role is to hold people accountable for the damage they cause to the company through vandalism or stolen products. They look for patterns of suspicious behavior and closely observe shoppers, approaching them when they attempt to leave the store without paying for merchandise. Loss Prevention Officers collaborate with law enforcement and other Security Officers when necessary to prevent serial thefts at their store.

    Loss Prevention Skills and Qualifications

    Those who work in loss prevention should have particular skills and qualifications to do the work well. There are certain aptitudes needed to reduce the instances where merchandise is stolen and to catch the person responsible for theft.

    The following are major skills and qualifications that a Loss Prevention Officer can have to be a strong candidate for the job:

    • Loss Prevention Officers need good judgment to react effectively and efficiently in stressful situations by taking the best course of action. They need to be the ones who remove the imminent danger of vandalism and theft from the store.
    • Officers also need to have great communication skills to explain the situation to employees and patrons of the store.
    • Loss Prevention Officers will be observing people during their work hours so they should have good observation skills, and be alert and aware. They should also think on their feet in case anything out of the ordinary happens.
    • Loss Prevention Officers need to be patient, observing and standing in the store for hours without distraction. They need to keep an alert mind and think clearly while remaining patient, as there can be days when nothing out of the ordinary occurs.

    Loss Prevention Salary Expectations

    The average salary for the position of Loss Prevention Officer is $14.31 per hour per year.

    Loss Prevention Education and Training Requirements

    Loss Prevention Officers usually require a high school diploma or GED as an education requirement, although some employers do not have education requirements. Training is usually done on-the-job by the employer which covers emergency instructions, communication skills and proper detention of suspects. More complex training is required for loss prevention officers who will be armed.

    Loss Prevention Experience Requirements

    States do recommend Loss Prevention Officers to receive hours of training before the job, during and annually. This can include training in report writing, first aid, deterring crises and other special training particular to the job. Those candidates who have had previous loss prevention experience are great candidates who come in with prior experience. 

    Job Description Samples for Similar Positions

    If you are not necessarily looking to hire for a loss prevention position, take a look at the following job description samples for similar positions that may come closer to what you want:

    Ready to Hire a Loss Prevention? Build a Loss Prevention Job Description

    Frequently asked questions about Loss Prevention Officers

     

    What is the difference between a Loss Prevention Officer and a Security Guard?

    A Loss Prevention Officer can be a type of Security Guard. The main distinction between the two roles is that Loss Prevention Officers usually work during regular retail hours and interact with the public, actively halting thefts in progress. Security Guards can monitor a location when it is open and when it is closed to make sure that no one attempts to break in after hours. Loss Prevention Officers may wear plain clothes to blend in with customers while Security Guards usually identify themselves with a uniform or badge. Security Guards also have keyholder responsibilities.

     

    What are the daily duties of a Loss Prevention Officer?

    Loss Prevention Officers can work on the floor of a retail store or sit in an office observing the behavior of customers by watching security cameras. They notice when a new customer enters the store and pay attention to how they handle merchandise, noting if they attempt to hide products in their clothing or bags. Loss Prevention Officers strategically and firmly approach would-be thieves and record the theft. Depending on store policy, they might notify the police and hold the accused person in the back office, or the Loss Prevention Officer could release them but take their photo and ban them from the store.

     

    What are the qualities of a good Loss Prevention Officer?

    Good Loss Prevention Officers have keen attention to detail, which they use to spot thefts or vandalism before they occur or recognize when known thieves or banned individuals enter the store. They are confident and assertive so that they can properly confront suspects and question their behavior. Successful Loss Prevention Officers have good judgement about how to approach different people and safely retrieve the stolen merchandise while dissuading them from future thefts. Good Loss Prevention Officers are also discreet and subtle when patrolling the aisles to reduce suspicion from thieves and protect company assets without making true customers uncomfortable.

     

    Who does a Loss Prevention Officer report to?

    Loss Prevention Officers can report to a company’s Head of Security, the Store Manager or directly to the business owner depending on the structure of the store. Loss Prevention Officers who work in a shared space like a mall might report to a Mall Security Guard who coordinates the officers between multiple shops. They record suspicious activity and confrontations and submit reports to their manager, making suggestions about how to improve security policy and better protect the store’s inventory.

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