Medical Office Manager Job Description: Top Duties and Qualifications

A Medical Office Manager, or Medical Practice Manager, oversees the completion of various administrative tasks within a medical office. Their main duties include managing patient records, handling payrolls, billings and office budgets and hiring and training administrative personnel.

 

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Medical Office Manager duties and responsibilities

A Medical Office Manager oversees the operations of a Physician’s practice. While a Medical Office Manager’s role may vary depending upon the practice they are in, their typical duties and responsibilities include: 

  • Hiring and training administrative staff
  • Evaluating staff performance
  • Scheduling staff for their work
  • Establishing office policies and procedures
  • Working with vendors to get needed equipment for the practice

 

Medical Office Manager Job Description Examples:

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Medical Office Manager

Medical Office - Assistant to the Practice Manager

Candidates with prior Healthcare Experience Preferred

This is not an entry level position - Salary based on experience

The assistant to the office manager of a physician's office is an administrative position with advancement opportunity. It provides support and a wide range of complex, confidential, and administrative duties. Strong knowledge of Excel, Quick Books and Eclinicalworks platform is a must. Preferred candidate would have recent Bachelors degree in Healthcare Administration(or equivalent medical office administrative experience) or Bachelors in Business Administration.

Summary

  • The primary purpose of this position is to provide Administrative and organizational support to assigned staff within the practice with the guidance of the office manager. Candidate will work directly under the supervision of the practice manager. He or she will be required to train in medical billing, electronic medical records, office operations. This position is responsible for administrative duties requiring excellent verbal, interpersonal, organizational and computer skills. Candidate must maintain confidentiality at all times.

    The ideal candidate for this position:

    Is Self-motivated, can multi-task and is organized with attention to detail.

    Is Reliable – with steady completion of workload in a timely manner

    Has good communication skills - must work well with doctors, co-workers and patients

    Has a working knowledge of medical office procedures such as:

    o Billing and Coding

    o Insurance Pre-Authorization

    o Hipaa Regulations

    o CMS Incentive Programs

    o Physician Insurance and Hospital Credentialing Procedures

    Excellent Benefit Package Offered

    ·

    Job Type: Full-time

    Salary: $0.00 /hour

    Experience:

  • medical office management: 2 years (Preferred)

    Education:

  • Bachelor's (Preferred)

    Work authorization:

  • United States (Required)

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

    Schedule:

  • Monday to Friday

  • 8 hour shift

    Benefit Conditions:

  • Waiting period may apply

  • Only full-time employees No
  • ×

    Medical Office Manager

    Our busy pediatric practice is growing each day, and we are seeking an experienced and professional Medical Office Manager to join our team. In the role, the Medical Office Manager will work under the direction of the Director of Operations in providing management and leadership to our administrative team. If you have experience working in an administrative role at a healthcare practice, we want to hear from you.

  • Manage daily operations of the practice while maintaining a professional workplace

  • Schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency

  • Create and update patients’ electronic health records

  • Record and update personal and financial information

  • Verify patient insurance

  • Maintain total confidentiality of personal and financial data

    Associate Degree preferred

    5+ years’ experience in an administrative role at a healthcare practice

    Able to handle sensitive patient information with confidentiality

    Excellent customer service skills

    Professional and courteous in tone and information delivery

    Strong organization and leadership skills

    Job Type: Full-time

    Salary: $17.00 to $20.00 /hour

    Additional Compensation:

  • Bonuses

    Work Location:

  • Multiple locations

    Benefits:

  • Health insurance

  • Dental insurance

  • Paid time off

    This Company Describes Its Culture as:

  • People-oriented -- supportive and Team-oriented -- cooperative and Monday to Friday
  • ×

    Medical Office Manager

    We are seeking a dynamic individual that wants an exciting role within a growing medical office practice in Mission Valley.The office operates a variety of healthcare practices; these practices provide services that contribute to whole-person wellness. We are seeking an experienced, medical office manager with a desire for professional growth and development.

    Responsibilities

  • Manage daily operations of the practice while maintaining a professional workplace

  • Schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency

  • Develops, implements, and maintains office policies and procedures

  • Maintains and manages all filing and organizational systems for the practice

  • Ensures staffing is appropriate for day to day operations

  • Assists in special projects

  • Verify patient insurance

  • Ensures regulatory compliance with Hipaa, Osha, labor laws, and other federal, state, and local regulations.

  • Interviews, hires, and trains a productive medical office team and conducts performance reviews

  • Promotes excellent customer service by all levels of the staff

  • Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.

    Experience Requirements

  • 2-3 Years in a supervisory or management position at a healthcare practice

  • Minimum of 3 years in a medical office setting

    Job Type: Full-time

    Salary: $62,000.00 to $80,000.00 /year

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

    Schedule:

  • Monday to Friday

    Benefit Waiting period may Only full-time employees eligible

  • What does a Medical Office Manager do?

    Medical Office Managers supervise and oversee the administrative staff in completing clerical duties for a clinic or hospital. They’ll typically hire and train the administrative team and will provide guidance on effective ways to complete various office tasks. 

    Medical Office Managers are in charge of handling finances and expenses within the medical office. They’ll usually order office and medical supplies, build and maintain an office budget and manage patient billings. They often work at the front desk of the office, greeting patients as they arrive and making sure the area is clean, orderly and sanitized.

     

    Medical Office Manager skills and qualifications

    A Medical Office Manager should have numerous skills and qualifications to fulfill their duties. These may include:

    • Excellent customer service skills
    • Data management and organizational skills
    • Experience delegating and supervising office tasks to staff
    • Clerical training and experience
    • Ability to communicate with people with various levels of medical knowledge in both written and verbal forms
    • Diagnostic and problem-solving skills
    • Computer software proficiency
    • Emotional intelligence

     

    Medical Office Manager salary expectations

    A Medical Office Manager makes an average of  $49,515 per year. Salary may vary according to the seniority of the Medical Office Manager, education and geographic location.

     

    Medical Office Manager education and training requirements

    While the educational requirements for Medical Office Managers may vary, many employers require candidates to have a postsecondary education. A single practice office may have less stringent qualifications than a larger medical practice where you may need a certificate or associate degree focused on medical office management. Certificate programs offer training focused on billing, medical terminology, financial management, health insurance policies and marketing. A medical coding practicum may be part of a certificate as well. Associate degree programs offer many of the same subjects as certification programs plus courses in accounting for medical offices, health care technology, communication and medical ethics.

     

    Medical Office Manager experience requirements

    Employers prefer several years of related work experience for a Medical Office Manager position for someone with a bachelor’s degree. It is useful to have supervisory experience as a Medical Office Manager. Additional certification is useful such as the Professional Association of Health Care Office Management (PAHCOM) that offers certification as a Certified Medical Manager. To take the national certification exam, the applicant must have 3 years of experience working in a healthcare setting and earn 12 college credit hours in health services or business management. 

     

    Job description samples for similar positions

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    Frequently asked questions about Medical Office Managers

     

    Who reports to a Medical Office Manager?

    The administrative team and any other non-medical staff members within a clinic usually report to the Medical Office Manager. They directly oversee Medical Office Administrators, who will handle basic clerical tasks like greeting patients, checking them in and scheduling appointments. Medical Office Managers usually hire and train team members to complete these tasks. They’ll continue to oversee the Medical Office Administrators’ performances after training them and will provide ongoing feedback on ways to improve.

     

    What settings do Medical Office Managers typically work in?

    There are many different types of healthcare facilities Medical Office Managers can work in. Most of them will serve in a clinical setting with several Physicians and Medical Office Administrators on staff. They’ll oversee their staffs’ performance and will fill in for Medical Office Administrators if the clinic is busy. Some Medical Office Managers will work in a smaller private practice, where there are only one or two Physicians on staff, so they’ll typically have fewer Office Administrators to oversee. 

    Other Medical Office Managers may work in a hospital, where they’ll oversee a large team of Medical Office Administrators and must function in a more fast-pace environment. There are also Medical Office Managers who work in nursing homes or long-term care facilities, checking in patients’ family members and organizing files.

     

    What's the difference between a Medical Office Manager and a Medical Assistant?

    Though they both work in a healthcare environment completing administrative tasks and assisting patients, there are some key differences between Medical Office Managers and Medical Assistants when it comes to their job duties. A Medical Office Manager handles primarily clerical and administrative duties, checking in and scheduling patients for appointments. 

    Once the Medical Office Manager has checked the patient in, the Medical Assistant will bring them to the exam room, gather their medical history information, then take their vital signs. A Medical Assistant works more closely with Physicians and Nurses, while a Medical Office Manager is a nonmedical staff member who works more closely with administrative personnel. 

     

    What makes a good Medical Office Manager?

    A great Medical Office Manager should have strong leadership skills to effectively guide and motivate their team members to efficiently complete their tasks. They should also have effective communication abilities, since they’re regularly greeting customers and interacting with both non-medical and medical personnel. Strong problem solving skills are also preferred in ideal candidates, as they must help their team members quickly and logically solve complex administrative issues as they arrive.

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