What does a Medical Secretary do?
Medical Secretaries are employed by medical offices to represent other medical staff at the front desk and facilitate interactions with patients. Their role is to welcome incoming patients and guide them through the process of booking an appointment or checking in to meet with a Doctor or Nurse. Medical Secretaries perform basic clerical tasks like organizing medical records, preparing reports, processing paperwork, returning messages and updating patient accounts. They help with billing tasks, communicate with insurers and facilitate referrals or prescription requests. Medical Secretaries keep track of staff schedules to make sure someone is available to meet with scheduled patients.
Medical Secretary skills and qualifications
A successful Medical Secretary candidate will have various skills and qualifications necessary for performing job duties. An applicant should have excellent written and verbal communication skills for conveying information to other support staff, visiting patients and corresponding with insurance companies and other medical professionals and offices.
Some skills a Medical Secretary should have include:
- Prior experience as a Medical Secretary or similar administrative role
- Multitasking and organizational skills
- Knowledge of medical coding, medical office procedures, regulations and medical terminology
- Patience and discretion
- Familiarity with the basics of bookkeeping
- Excellent written and oral communication skills
- Experience working with EHRs, databases and word processing and spreadsheet software
- Knowledge of how to process insurance claims
Medical Secretary salary expectations
A Medical Secretary makes an average of $14.64 per hour. Pay rate may depend on level of experience, education and the geographical location.
Medical Secretary education and training requirements
The minimum educational requirement for a job as a Medical Secretary is a high school diploma or equivalent. Medical Secretaries are not required to have advanced degrees, but Executive Medical Secretaries should have a bachelor’s degree. Having a certificate from a vocational-technical school or an associate degree from a community college showing the completion of a training program in medical administration can be beneficial. Certification is voluntary, but the International Association of Administrative Professionals offers Organizational Management and Certified Administrative Professional specialty certification.
Medical Secretary experience requirements
It is helpful if a Medical Secretary candidate has some secretarial experience, but applicants must be familiar with medical terminology and practices. The successful candidate will have one to two years of training in the form of on-the-job experience and training with other experienced support workers, which would be one to three months.
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