At the Holiday Inn Express & Suites, Charlotte North we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising.
This job requires ability to perform the following:
Assist in managing the day-to-day activities of the Front Office staff.
Ensure guests receive prompt, professional attention and personal recognition.
Ensure guests are greeted upon arrival.
Respond appropriately to guest complaints.
Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
Perform other duties as assigned including assisting staff with their job functions during peak periods.
Proficiency in basic math skills and at least an intermediate level of expertise in Microsoft Excel.
Also required are financial skills including understanding simple percentages, the ability to accurately transfer numbers from reports to spreadsheets to software systems and the ability to check and double check work for accuracy
Requirements include holding a High School diploma or equivalent, one year hotel front desk/guest service experience is preferred. Some college is preferred. You may be required to work nights, weekends, and/or holidays. Experience using Opera or similar PMS a plus.
Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.
Must be dependable considering the industry operates 24/7.
Job Type: Full-time
Night Audit: 1 year relevant: 1 year front desk: 1 year High school or equivalent (Preferred)