Night Auditor Job Description: Top Duties and Qualifications

A Night Auditor, or Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

Build a Job Description

Night Auditor duties and responsibilities

The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:

  • Balancing the accounts from day shift
  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Creating invoices, bills and checks for vendors, employees and contractors
  • Managing and updating all official documentation pertaining to the role
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments
  • Answering calls and queries related to potential booking

Night Auditor Job Description Examples:

×

Night Auditor

We create experiences to inspire.

We are an exciting and successful Los Angeles based hospitality group, and are proud to announce the opening of our first hotel this spring in Los Feliz. Be part of a dynamic and passionate team as we launch the hotel division, putting a true sense of hospitality at the heart of the operation.

We are looking for a Night Auditor / Overnight Guest Experience members who are passionate and creative about excellent hospitality and carry an enthusiastic attitude.

We want someone that loves to work with a team of like-minded professionals, strive to be their best, and puts their heart into their work.

If this seems like an opportunity that interests you, please come meet us!

Job Scope

  • Welcoming and registering guests

  • Act as reception and concierge services all rolled into one

  • Create a personalized, natural and friendly experience for all from arrival to departure

  • Working seamlessly and collaboratively with other departments

  • Run night audit procedures, amongst other duties

    The statements in this job description are intended to describe the essential job functions being performed. They are not intended to be ALL responsibilities or qualifications.

    Job Type: Full-time

    Salary: $18.00 /hour

    Experience:

  • Front Desk: 1 year (Preferred)

  • hotel: 1 year (Preferred)

    Work Location:

  • One location

    Benefits:

  • Health insurance

    Schedule:

  • Monday to Friday

  • Weekends required

  • Holidays required

  • No
  • ×

    Night Auditor

    At the Holiday Inn Express & Suites, Charlotte North we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising.

    This job requires ability to perform the following:

    Assist in managing the day-to-day activities of the Front Office staff.

    Ensure guests receive prompt, professional attention and personal recognition.

    Ensure guests are greeted upon arrival.

    Respond appropriately to guest complaints.

    Implement appropriate service recovery gestures in order to ensure total guest satisfaction.

    Perform other duties as assigned including assisting staff with their job functions during peak periods.

    Proficiency in basic math skills and at least an intermediate level of expertise in Microsoft Excel.

    Also required are financial skills including understanding simple percentages, the ability to accurately transfer numbers from reports to spreadsheets to software systems and the ability to check and double check work for accuracy

    Qualifications

    Requirements include holding a High School diploma or equivalent, one year hotel front desk/guest service experience is preferred. Some college is preferred. You may be required to work nights, weekends, and/or holidays. Experience using Opera or similar PMS a plus.

    Benefits

    Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

    Must be dependable considering the industry operates 24/7.

    Job Type: Full-time

    Experience:

  • Night Audit: 1 year relevant: 1 year front desk: 1 year High school or equivalent (Preferred)
  • ×

    Night Auditor

    Job Description

    Night Auditor

    Description

    With 100 hotels around the world, Pestana Hotel Group has opened their first boutique hotel in NYC. We are seeking a Night Auditor who will assist in the proper execution of Guest Satisfaction and service standards. Ensuring that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty.

    Night Auditor:

  • Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

  • Proficient administration of the hotel's electronic reservation system

  • Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction

  • Compliance with hotel safety programs and procedures, including emergency and security systems

  • Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

  • Transmit and receive messages, using telephones or telephone switchboards.

  • Contact housekeeping or maintenance staff when guests report problems.

  • Make and confirm reservations.

  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

  • Record guest comments or complaints, referring customers to managers as necessary.

  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

  • Check to see that all charges are assigned to the appropriate departments.

  • follow the End of Day/Night Audit Checklist.

  • Must have complete knowledge of emergency procedures

  • Balance the day's charges, making corrections as necessary.

  • Understanding the principles of auditing and closing out accounts

    Requirements

  • Opening Hotel Experience preferred

  • Previous Front Desk Night Audit Experience preferred.

  • Cash handling experience a plus

  • Proven success in guest service results

  • Be an outgoing, welcoming personality for the Hotel

  • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.

  • Make decisions based on your own judgment and company policy.

  • Follow instructions without close supervision.

  • Speak and write clearly and accurately.

  • Be available for work days, evenings, weekends and holidays.

  • Time Management skills to meet commitments across multiple departments and roles

  • Customer Focus to consistently deliver optimal employee and Customer Satisfaction

    Job Type: Full-time

    Job Type: Full-time

    Salary: $20.00 to $21.00 /hour

    Experience:

  • night audit: 1 year (Preferred)

  • front desk: 1 year (Preferred)

  • customer service: 1 year (Preferred)

  • hotel: 1 year (Preferred)

  • hospitality: 1 year (Preferred)

    Work Location:

  • One location

    Benefits:

  • Health insurance

    Pay Frequency:

  • Bi weekly or Twice monthly

    Schedule:

  • Monday to Weekends Holidays Night shift
  • What does a Night Auditor do?

    Night Auditors typically work for hotels, inns and other establishments to provide beneficial customer service to hotel guests while managing guest records and other important documents. They work closely with other hotel staff to coordinate room service requests or cleaning service needs from guests. Their job is to perform a combination of tasks to uphold customer service and certain administrative tasks for their employer. They may also be responsible for determining inventory needs and writing checks to go out to suppliers.

    Night Auditor skills and qualifications

    Night Auditors must be able to work independently with minimal supervision, and they should be able to coordinate and manage all types of people. Other skills and qualifications include:

    • Strong customer service skills
    • Knowledge of safety and security procedures
    • Advanced math and bookkeeping skills
    • Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
    • Attention to detail and organizational skills
    • Time management and multitasking skills
    • Excellent verbal and written communication skills
    • Ability to solve problems and diffuse tense situations

    Night Auditor salary expectations

    Night Auditors make an average of $12.09 per hour in the United States. This pay rate may vary depending on the organization’s location and the candidate’s experience and education.

    Night Auditor education and training requirements 

    A high school diploma is the minimum requirement to become a Night Auditor. However, establishments with higher ratings and capacities may prefer to hire candidates who are either experienced or have pursued higher education in the field. For example, some applicants pursue an associate degree in business, hospitality or administration. Some employers also look for candidates who have been trained and gained certification in areas like data entry, word processing, accounting and bookkeeping, office management and customer service.

    Night Auditor experience requirements

    The amount of experience a Night Auditor needs depends on the specific establishment and the duties they are required to do. Employers typically look for candidates who have experience in related jobs, such as hospitality, customer service or retail positions. This gives them experience handling cash and credit cards, balancing registers, printing reports and updating invoices. Some organizations may also prefer applicants who have specifically worked in an entry-level front desk position. Certification in emergency procedures, such as first aid, fire, hazardous material threats and natural disasters, is also a plus.

    Job description samples for similar positions

    If you’re recruiting for jobs similar to a Night Auditor, see our job descriptions for related roles:

    Frequently asked questions about Night Auditor

     

    What is the difference between a Night Auditor and an Internal Auditor?

    The difference between a Night Auditor and an Internal Auditor refers to their education and qualifications and the industries they work in and job focus areas. For example, Night Auditors typically have a bachelor’s degree in hospitality, accounting or business. Depending on the requirements of their employer, they may have more job responsibilities relating to customer service than managing guest transactions and supplier invoices. In contrast, an Internal Auditor typically holds a bachelor’s degree in accounting or finance. 

    They have the opportunity to work in a variety of different industries to analyze their employer’s internal accounting procedures to detect fraud and ensure compliance with financial laws and regulations.

     

    What are the daily duties of a Night Auditor?

    On a typical night, Night Auditors arrive at their workplace shortly before the start of their shift. They speak with daytime front desk staff to determine what tasks they need to complete, potential guest interactions and late check-ins. Throughout the night, Night Auditors divide their time between serving hotel guests and balancing the day’s transactions. They prepare checks to send to vendors the next day, note any payments guests need to make and check invoices to ensure they received the correct number of supplies from a vendor.

     

    What qualities make a good Night Auditor?

    A good Night Auditor is someone who has the ability to remain calm under pressure. This is especially important when they have multiple requests from customers in addition to their financial workload. They have a proficient understanding of financial practices and continuously look for ways to improve their ability to balance checkbooks, manage invoices and use financial software. 

    Further, a good Night Auditor has excellent interpersonal communication, allowing them to speak with hotel guests, other hotel staff and vendors or suppliers in an effective way. A good Night Auditor also has superb attention to detail to identify mistakes in financial transactions.

     

    Who does a Night Auditor report to?

    A Night Auditor usually reports to the Night Manager within a hospitality establishment. The Night Manager oversees all staff and operations during the night shift. They provide Night Auditors with tasks to complete, like verifying guest payments or writing checks for suppliers. Night Managers also act as a point of communication for Night Auditors and other staff when they need help handling complex guest needs or complaints.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

    No search results found

      *Indeed provides this information as a courtesy to users of this site. Please note that we are not your career or legal advisor, and none of the information provided herein guarantees a job offer.

      Last updated: Apr 28, 2021