Operational Manager Job Description: Top Duties and Qualifications

An Operational Manager, or Operations Manager, oversees high-level human resources responsibilities. Their main duties include developing and implementing operational procedures and policies, establishing and overseeing recruiting processes and managing the company’s finances and budgets.

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Operational Manager duties and responsibilities

Operational Managers have a broad range of duties depending on where they work. Here are some of the most common duties and responsibilities:

  • Organize scheduling, training and onboarding 
  • Conduct quality control tests to make sure products meet certain organizational standards
  • Create and give reports to the Director of Operations on the current overall state of the business
  • Encourage employees to work in a positive environment
  • Monitor employee work and provide guidance 
  • Implement measures and make sure employees follow safety measures 
  • Hire, onboard and train staff
  • Oversee processes to find areas of improvement

 

Operational Manager Job Description Examples:

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Operational Manager

An established Hvac company looking for a great long term addition to the team as an operational manager.

Duties include:

Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives

Communicating with the senior officials about shifting company priorities and projects

Find solutions in order to maximize efficiency and revenue

Analyzing each department and finding ways to make each department work together more efficiently

Interpersonal skills -must communicate with both executives and staff employees in order to create and administer policy

Strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions as well as in finding the best solution to organizational dilemmas

Adaptability, enabling the Operations Manager to respond quickly to a shifting reality and adjust initiatives and priorities accordingly

Organizational skills and the flexibility to jump from priority to priority, which are essential to a role that juggles a variety of functions and projects

Monitor employee activities and provide guidance where needed

Encourage a positive work environment and culture for all employees

Implement safety programs and ensure compliance with all safety policies

Create and send reports to the Director of Operations

Coordinate staff schedules, training and onboarding

Conduct quality control tests to ensure organization standards are being met

Required experience of 3-5 years in similar operational management position

Job Type: Full-time

Salary: $50,000.00 to $70,000.00 /year

Experience:

  • data entry: 3 years (Preferred)

  • customer service: 3 years (Preferred)

  • scheduling: 3 years (Preferred)

  • human resources: 3 years (Preferred)

    Education:

  • Associate (Preferred)

    Language:

  • Spanish (Preferred)

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Paid time off

  • Flexible schedule

    This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused

  • Innovative -- innovative and risk-taking

  • Aggressive -- competitive and growth-oriented

  • Outcome-oriented -- results-focused with strong performance culture

  • Stable -- traditional, stable, strong processes

  • Team-oriented -- cooperative and collaborative

    Schedule:

  • Monday to Weekends Holidays Overtime
  • ×

    Operational Manager

    Overview

    Come be part of Lucky's Team!

  • We are a growing Dog Treat manufacturer and E-commerce company located in Doraville with an immediate need for an Operational/HR Admin/Office Manager We are currently seeking an individual who is described by past employers as "a dynamic high output performer that requires minimal supervision who intuitively knows what needs to be done and gets it done". For an individual who has a sharp eye for detail, highly organized, proficient with Word and Excel with a high degree of accuracy, this position is for you! Our office is casual but professional and has a fun team of hard working individuals.

    Candidates Personal Characteristics:

    The individual we are looking for has the following characteristics.

  • Highly motivated and committed

  • Detail oriented—sharp eye for details

  • Quick learner- quick study

  • College degree or related work experience

  • Excellent Communication skills- Verbal and Written

  • Process thinker

  • Goal oriented—known for getting the job done right the first time

  • Proven track record of accomplishments

  • Self-starter with problem solving abilities

  • Ability to multi-task and follows instructions

  • Organized as well as excellent follow up skills

  • Able to prioritize and shift between unrelated tasks

    Job Description/Responsibilities:

    Primary responsibility is providing the day to day support functions required by the COO.

    Organizational Skills: responsible for the organization and thus efficient flow of information required internally. Responsible for setting up and maintaining company electronic filing system.

    Provide weekly reports that include analytical data. Create procedural documents and forms. Gather and research information as needed.

    Human Resources: responsible for recruiting and hiring production personnel. Must be current on recruiting techniques and recordkeeping requirements.

    Monitor and order supplies as needed; researching and comparison shopping when necessary. May run errands.

    Will support the automation of production, warehousing, and inventory ensuring proper checks and balances are in place. Must be a process thinker.

    Proficient in Microsoft Office: with emphasis on Excel and Word.

    Salary:

    $30,000- $40,000/ year + potential bonus + benefits

    Full Time

    Background check required

    Must have valid drivers license.

    Doraville area, warehouse/plant environment-------

  • Lucky can't wait to meet you!

    Job Type: Full-time

    Salary: $30,000.00 to $40,000.00 /year

    Additional Compensation:

  • Bonuses

    Work Location:

  • One Health Paid time off
  • ×

    Operational Manager

    General Description:

    To manage the quality, performance and production of designated telemarketing team(s) within company guidelines, policies and client expectations.

    Essential Duties and Responsibilities:

  • Manage calling performance on specified programs to defined company and client standards.

  • Provide on-going training and support to the CSR base through proper monitoring and coaching.

  • Report team performance regarding SPH, conversion, and contacts to Operations Manager hourly to insure team goals are being met and exceeded.

  • Analysis of performance through accurate tracking on designated paperwork.

  • Provide feedback to Operations Manager, Account Manager, Training and related departments on areas that will improve productivity and procedures.

  • Maintain a motivated and successful team through the use of games and incentive contests.

  • Identify areas of opportunity within the team(s) and develop comprehensive action plans.

  • Ensure professional attire, cleanliness and proper business conduct of oneself and individual team(s).

  • Ensure maintenance and cleanliness of the center and grounds to company standards.

    Supervisory Responsibilities:

    This position requires the direct supervision of individual teams of CSRs as directed by the Operations Manager.

    Qualification requirements:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Education and/or Experience:

  • One to three years related management experience; or equivalent combination of education and experience. Excellent communication skills including verbal and written skills and ability to motivate personnel required.

    Job Type: Full-time

    Salary: $25,000.00 to $40,000.00 /hour

    Experience:

  • Sales: 2 years (Required)

  • Call Center Management: 2 years (Required)

    Location:

  • El Paso, TX 79924 (Required)

    Additional Compensation:

  • Commission

  • Bonuses

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Paid time off

    This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Achievement-oriented -- enjoys taking on challenges, even if they might fail

  • High stress tolerance -- thrives in a high-pressure environment

    Schedule:

  • 12 hour shift

    Company's website:

  • No
  • What does an Operational Manager do?

    Operational Managers are senior-level employees who oversee the recruitment and operational functions within a company. They typically manage training and onboarding, employee satisfaction and other high-level human resources duties. Operational Managers will typically implement and enforce new policies within the company to ensure employees are productive and efficient. 

    Their policies and programs also focus on building a strong company culture where all employees feel respected, appreciated and motivated to contribute quality work. Operational Managers are in charge of the financial processes of the company as well by handling its budgets, reports and audits. They’re typically responsible for researching and familiarizing themselves with national and local laws and regulations to ensure their organization remains compliant at all times.

     

     

    Operational Manager skills and qualifications

    Though Operational Managers can have several different duties, they usually need the same skills and qualifications, including:

    • Excellent problem-solving and critical-thinking skills
    • Ability to lead large teams and groups
    • Good attention to detail
    • Solid knowledge of industry standards and practices
    • Ability to create and implement new policies and procedures to increase efficiency
    • Analytical skills
    • Knowledge of production and operations analysis software

     

    Operational Manager salary expectations

    The average salary of an Operational Manager i s $83,565 per year with an average profit sharing of $5,863 per year. Salary may depend on level of experience, education and the geographical location. 

     

    Operational Manager education and training requirements

    An Operational Manager usually has a bachelor’s degree in business, business administration or a similar field. A degree in a field related to the company’s industry can also be useful. For example, an Operational Manager applying for a job at a hospital would benefit from a degree in healthcare administration. Many employers do prefer a higher-level degree such as a master’s in business administration. Extensive experience in a similar industry can substitute for a degree. On-the-job training is common for Operational Managers.

     

    Operational Manager experience requirements

    Most Operational Managers have at least five years of experience in their industry. If an Operational Manager switches industries, such as moving from health care to manufacturing, they likely need at least seven years of experience to qualify. Many Operational Managers start with a company in a lower-level position and gain enough experience to earn this role. 

     

    Job description samples for similar positions

    If you are not quite looking to hire an Operational Manager, here are some similar positions that might come closer to the position you are looking to hire:

    Frequently asked questions about Operational Managers

     

    Who reports to an Operational Manager?

    There are many different employees who will report to the Operational Manager. Companies with several departments will usually have department heads who will all report to Operational Managers with updates on their teams’ performances and any other important department information. The Operational Manager will regularly oversee the progress and performance of these department heads and may regularly conduct one-on-ones to provide valuable feedback and guidance to these employees. 

    Operational Managers will also collaborate closely with the human resources department to implement programs that improve processes like recruiting, onboarding, training and company culture. Because of this, Human Resource Managers or Coordinators will typically report to the Operational Manager with updates on the success of these newly implemented programs and policies. 

     

    Do Operational Managers have different responsibilities in different industries?

    There are a wide variety of industries and companies that Operational Managers may work in, where they’ll share similar duties of overseeing operational processes. Some of them may work in smaller companies, helping the leadership team improve its reputation by creating employee retention and company culture policies. Others could work for larger corporations, where they handle the budget and oversee the performance of all the department heads. 

    Most Operational Managers work in a business office setting, while others could operate in different industries. Some may serve in the healthcare industry, making sure healthcare workers are receiving the necessary tools and resources to properly care for patients.

     

    What's the difference between an Operational Manager and a General Manager?

    Though they both share many similarities in their roles, there are some key differences between Operational and General Managers. An Operational Manager oversees the productivity and efficiency levels of an entire organization, meaning they’re in charge of all of the departments and Managers. 

    A General Manager is usually in charge of one section of the company, which can either be one or a few departments. Larger companies may employ General Managers to handle a few departments at a time to help Operational Managers deal with bigger-picture items. General Managers may typically work directly under Operational Managers, providing updates on their departments’ performances.

     

    What makes a good Operational Manager?

    A great Operational Manager should be a strong leader to motivate and guide their employees to be successful and submit quality work. They should also have impressive interpersonal skills to effectively listen to the needs of employees in order to implement policies that will directly benefit the team. Communication skills are also important for the ideal candidate to have since they regularly interact with various employees, Managers and leadership members.

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