Operational Manager Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

An Operational Manager, or Operations Manager, oversees high-level human resources responsibilities. Their main duties include developing and implementing operational procedures and policies, establishing and overseeing recruiting processes and managing the company’s finances and budgets.

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Operational Manager duties and responsibilities

Operational Managers have a broad range of duties depending on where they work. Here are some of the most common duties and responsibilities:

  • Organize scheduling, training and onboarding 
  • Conduct quality control tests to make sure products meet certain organizational standards
  • Create and give reports to the Director of Operations on the current overall state of the business
  • Encourage employees to work in a positive environment
  • Monitor employee work and provide guidance 
  • Implement measures and make sure employees follow safety measures 
  • Hire, onboard and train staff
  • Oversee processes to find areas of improvement

 

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What does an Operational Manager do?

Operational Managers are senior-level employees who oversee the recruitment and operational functions within a company. They typically manage training and onboarding, employee satisfaction and other high-level human resources duties. Operational Managers will typically implement and enforce new policies within the company to ensure employees are productive and efficient. 

Their policies and programs also focus on building a strong company culture where all employees feel respected, appreciated and motivated to contribute quality work. Operational Managers are in charge of the financial processes of the company as well by handling its budgets, reports and audits. They’re typically responsible for researching and familiarizing themselves with national and local laws and regulations to ensure their organization remains compliant at all times.

 

 

Operational Manager skills and qualifications

Though Operational Managers can have several different duties, they usually need the same skills and qualifications, including:

  • Excellent problem-solving and critical-thinking skills
  • Ability to lead large teams and groups
  • Good attention to detail
  • Solid knowledge of industry standards and practices
  • Ability to create and implement new policies and procedures to increase efficiency
  • Analytical skills
  • Knowledge of production and operations analysis software

 

Operational Manager salary expectations

The average salary of an Operational Manager i s $83,565 per year with an average profit sharing of $5,863 per year. Salary may depend on level of experience, education and the geographical location. 

 

Operational Manager education and training requirements

An Operational Manager usually has a bachelor’s degree in business, business administration or a similar field. A degree in a field related to the company’s industry can also be useful. For example, an Operational Manager applying for a job at a hospital would benefit from a degree in healthcare administration. Many employers do prefer a higher-level degree such as a master’s in business administration. Extensive experience in a similar industry can substitute for a degree. On-the-job training is common for Operational Managers.

 

Operational Manager experience requirements

Most Operational Managers have at least five years of experience in their industry. If an Operational Manager switches industries, such as moving from health care to manufacturing, they likely need at least seven years of experience to qualify. Many Operational Managers start with a company in a lower-level position and gain enough experience to earn this role. 

 

Job description samples for similar positions

If you are not quite looking to hire an Operational Manager, here are some similar positions that might come closer to the position you are looking to hire:

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Frequently asked questions about Operational Managers

 

Who reports to an Operational Manager?

There are many different employees who will report to the Operational Manager. Companies with several departments will usually have department heads who will all report to Operational Managers with updates on their teams’ performances and any other important department information. The Operational Manager will regularly oversee the progress and performance of these department heads and may regularly conduct one-on-ones to provide valuable feedback and guidance to these employees. 

Operational Managers will also collaborate closely with the human resources department to implement programs that improve processes like recruiting, onboarding, training and company culture. Because of this, Human Resource Managers or Coordinators will typically report to the Operational Manager with updates on the success of these newly implemented programs and policies. 

 

Do Operational Managers have different responsibilities in different industries?

There are a wide variety of industries and companies that Operational Managers may work in, where they’ll share similar duties of overseeing operational processes. Some of them may work in smaller companies, helping the leadership team improve its reputation by creating employee retention and company culture policies. Others could work for larger corporations, where they handle the budget and oversee the performance of all the department heads. 

Most Operational Managers work in a business office setting, while others could operate in different industries. Some may serve in the healthcare industry, making sure healthcare workers are receiving the necessary tools and resources to properly care for patients.

 

What's the difference between an Operational Manager and a General Manager?

Though they both share many similarities in their roles, there are some key differences between Operational and General Managers. An Operational Manager oversees the productivity and efficiency levels of an entire organization, meaning they’re in charge of all of the departments and Managers. 

A General Manager is usually in charge of one section of the company, which can either be one or a few departments. Larger companies may employ General Managers to handle a few departments at a time to help Operational Managers deal with bigger-picture items. General Managers may typically work directly under Operational Managers, providing updates on their departments’ performances.

 

What makes a good Operational Manager?

A great Operational Manager should be a strong leader to motivate and guide their employees to be successful and submit quality work. They should also have impressive interpersonal skills to effectively listen to the needs of employees in order to implement policies that will directly benefit the team. Communication skills are also important for the ideal candidate to have since they regularly interact with various employees, Managers and leadership members.

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