Operations Coordinator Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

An Operations Coordinator, or Operations Administrator, is responsible for carrying out a company’s logistics strategy and making sure that the appropriate staffing, organization and supply procedures are in place. Their duties include managing and tracking projects, planning company events and adjusting the workflow on their team to be more efficient.

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Operations Coordinator duties and responsibilities

Operations Coordinators perform a variety of resource management and strategic planning tasks to ensure their organization is adequately staffed and supplied. Their responsibilities could include:

  • Facilitating cross-channel feedback from customers and employees to management and executive teams
  • Working with team leaders, managers and department heads to learn departmental needs and goals
  • Ensuring that all activities conform to local, federal, industry and company standards
  • Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
  • Identifying and resolving any problems in the production process
  • Designing and maintaining clear operational guides to ensure consistency of operations
  • Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization
  • Collaborating with management and executives to set departmental and organization-wide goals
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What does an Operations Coordinator do?

Operations Coordinators are administrative employees who help manage the supply chain and employee interactions within a workplace, making sure that the proper roles are in place and that everyone has the equipment and supplies they need to thrive in the workplace. They make appointments, confirm meetings, track shipments and reorder inventory based on what their team needs to fulfill essential objectives.

Operations Coordinators establish and supervise communication channels between employees, employers and clients and make suggestions on how to implement feedback within budgetary decisions. One of their main roles is to track expenses for their department and plan out upcoming purchases based on scheduled company activities. An Operations Coordinator is usually the main point of contact for both internal employees and external clients or vendors when planning a company event or carrying out a new project.

Operations Coordinator skills and qualifications

An Operations Coordinator needs various soft skills, industry knowledge and technical abilities to ensure their organization runs as smoothly as possible. These skills and qualifications often include:

will need to be able to multitask as the demands of the role require them to work on a lot of projects at once. They will be constantly aware of what is going on throughout the business and will need to build strong relationships with a variety of people to be able to work with them to alter operational practices.

  • Good time management, prioritization and multitasking abilities
  • Excellent interpersonal skills to build strong relationships with colleagues
  • Effective communication, including speaking, writing and active listening
  • Able to give and receive feedback and constructive criticism from a variety of channels
  • Great strategic planning and problem-solving skills
  • Methodical about analyzing processes and systems to fully understand their functions
  • Proactive research skills used in seeking out opportunities to advance and improve the organization
  • Strong project management skills
  • Collaboration and teamwork skills
  • Leadership skills, like motivation, goal-setting and monitoring progress
  • Comfortable in a high-pressure environment

Operations Coordinator salary expectations

An Operations Coordinator makes an average of $45,912 per year. Salary may depend on level of education, experience and geographical location.

Operations Coordinator education and training requirements

Many Operations Coordinator candidates a bachelor’s degree in business administration or another related discipline. These candidates are often qualified to complete basic role-related tasks but may complete on-the-job training to learn other specialized or organization-specific duties. Candidates with a master’s degree, like a Master of Business Administration, may have advanced knowledge and skills applicable to Operations Coordinator roles that require more specialized responsibilities. 

Candidates who have project management training and or industry-specific knowledge may be better able to quickly transition to this role. Training on reporting, data analysis, spreadsheets, databases or presentation software is also an asset.

Operations Coordinator experience requirements

Operations Coordinator candidates likely have some previous experience in operations management. Those who have just earned their education may have completed internships or cooperative education programs where they observed professional Operations Coordinators and gained practical experience assisting with operations management tasks under supervision. 

Other Operations Coordinator candidates may have previous professional experience in high-level administrative support, human resources or as an Operations Assistant. Since these professionals need to be budget-conscious, a proven track record of streamlining processes or reducing waste in previous roles would demonstrate many of the core skills relevant to the role.

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Frequently asked questions about Operations Coordinators

 

What are the qualities of a good Operations Coordinator?

Operations Coordinators need to have the attributes and skills necessary to coordinate many complex projects at once according to the needs of their employer and available resources. To accomplish this, good Operations Coordinators have an excellent memory that they use to organize all of the different ongoing tasks that they keep track of and support. They are great at managing their time and accomplishing goals based on a timeline, considering different priorities and making logical choices about what to do next. 

Because they interact with many of the people involved in the business, successful Operations Coordinators have an outgoing personality and can easily communicate with business partners and start forming professional relationships.

 

Who does an Operations Coordinator report to?

Operations Coordinators usually report to an Operations Manager who holds a strategic leadership role within their department or company, but some smaller companies have Operations Coordinators report directly to a department head about the logistics occurring on their team. Operations Managers use feedback and information from Operations Coordinators to make high-level decisions about how to manage the company’s operations and optimize inefficient aspects of the business.

Large companies may have multiple Operations Coordinators in the same department dealing with different aspects of the business, which the Operations Manager or Chief Operations Officer would delegate based on each Operations Coordinator’s areas of expertise.

 

What is the difference between an Operations Coordinator and an Administrative Coordinator?

Operations Coordinators and Administrative Coordinators often work together top orchestrate complex projects and facilitate the daily duties of their team. Operations Coordinators work more directly with company logistics related to the supply chain and professional structure of the organization, while Administrative Coordinators provide direct clerical support for a department or team. Operations Coordinators may be responsible for confirming all of the details related to a specific project, while Administrative Coordinators work with general office support like answering messages, directing phone calls, preparing reports, distributing mail and managing files.

 

What are the daily duties of an Operations Coordinator?

Operations Coordinators usually work in an office environment during standard business hours so they are available to respond to questions or discuss project timelines with other members of the company’s staff. They attend meetings with project managers and company leadership to determine the priority of upcoming tasks and confirm what resources are available to complete those objectives. 

After confirming their goals, the Operations Coordinator researches potential costs to find the most practical course of action. They call suppliers and reach out to staff to make sure that staff is available and they have all of the supplies and equipment they need to host an event or meet a deadline.

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    Last updated: Apr 28, 2021