What Does an Operations Manager Do?
Operations Managers serve on a company’s leadership team to oversee the performance, efficiencies and satisfaction of employees. They work to analyze the company’s organizational process and will find ways to enhance employees’ work quality and productivity. Operations Managers will typically build operational policies and strategies that keep the organization functioning smoothly.
Many of them will collaborate closely with Human Resources Managers to establish recruiting, training and hiring strategies that help them locate and bring on quality candidates. They’ll also oversee various company financial processes, like auditing, reporting and budgeting to ensure the company stays in great financial standing.
Operations Manager Skills and Qualifications
Operations Manager is a leadership position with many responsibilities. It is therefore important to have a diverse skill set, including:
- “Big picture” thinking, which is key to addressing top-level concerns and finding the best path forward from all of the available data
- Interpersonal skills – an Operations Manager must communicate with both executives and staff employees in order to create and administer policy
- A thorough understanding of financial and budgeting processes and principles, which allows the Operations Manager to assess the company’s earnings and spending to find areas for improvement
- Strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions as well as in finding the best solution to organizational dilemmas
- Adaptability, enabling the Operations Manager to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
- Organizational skills and the flexibility to jump from priority to priority, which are essential to a role that juggles a variety of functions and projects
Operations Manager Salary Expectations
An Operations Manager position is traditionally a full-time salaried position with an average salary of $61,826 per year. Operations Managers also often receive significant additional compensation in the form of cash bonuses and profit-sharing incentives.
Operations Manager Education and Training Requirements
An Operations Manager must hold a bachelor’s degree or higher, ideally in operations management, business or a related field. Certifications can also be helpful as they demonstrate formal education and knowledge in the areas certified as well as investment in professional development.
A company may require management-level employees to participate in management training programs, either created by the organization itself or in a general managerial program. This training teaches supplementary tools for managing staff and optimizing the workplace.
Operations Manager Experience Requirements
The Operations Manager serves in a senior position and, as such, they are expected to have significant prior experience when applying for the position. While a small company may be seeking a minimum of 3 – 5 years of experience, larger companies may require a decade or more. Directly applicable experience is encouraged but it is not a requirement, and many Operations Managers will switch fields in pursuit of career advancement if needed.
Job Description Samples for Similar Positions
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