Patient Care Coordinator Job Description: Top Duties and Qualifications

A Patient Care Coordinator, or Care Coordinator, is in charge of managing communication between patients, family members, care providers and other healthcare institutions. Their duties include scheduling appointments with Doctors, providing referrals to new care providers and teaching patients about their health issues.

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Patient Care Coordinator Duties and Responsibilities

A Patient Care Coordinator may complete a variety of tasks during a shift. Some Patient Care Coordinator duties and responsibilities may include:

  • Using data to do analytical tasks and charting tasks related to patient information
  • Communicating with patients about their status and condition through emails, phone and face-to-face conversations
  • Managing patient accounts with contact information, insurance and financial information in a confidential manner
  • Scheduling patient visits and answer questions, including billing and preparation
  • Ensuring services comply with state and federal regulatory requirements

Patient Care Coordinator Job Description Examples:

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Patient Care Coordinator

Thrive Skilled Pediatric Care seeks a passionate communicator to join our dynamic team as a Patient Care Coordinator/Scheduling Coordinator. This essential role communicates daily, primarily by phone, with our patient families, clinicians, and team members to ensure the needs of the medically fragile children in our care are being met, that families concerns are addressed, and our hours are staffed with our outstanding nurses. This is a growth opportunity with a fast-expanding national company. Our ideal candidate is a motivated and ambitious professional who possesses the ability to empathize with others, loves people and technology, and builds relationships quickly. If this description aligns with your talents and interests, we want to hear from you! Responsibilities include, but are not limited to:
  • Communicating with patient families, clinicians, and location team members to discuss needs and/or concerns.
  • Building a rapport with patient families so they feel supported.
  • Managing all aspects of the scheduling process for all patients and field team members.
  • Maintaining accurate schedules and notes in our scheduling system.
  • Calling clinicians daily to discuss open scheduling needs, including filling last-minute call-outs.
  • Timely and direct communication with families regarding schedule changes.
  • Conducting home and/or hospital visits with Clinical Supervisors and/or Area Manager. Requirements:
  • Bachelor’s degree required.
  • Minimum of 2 years’ client service, customer-service, and/or sales experience in a fast-paced environment.
  • Superior phone skills; confident calling people and creating meaningful conversations.
  • Capable of managing difficult conversations with empathy, actively listening, and coming to mutually acceptable terms.
  • Excellent oral/written communication skills.
  • Proven ability to work independently and deliver results.
  • Proficiency with MS Office and a high degree of comfort using various technologies and systems.
  • Home care or health care experience desired. About Thrive Skilled Pediatric Care Thrive Skilled Pediatric Care provides care to children who most need it, in the place that is best for them and their families – home. We offer a full range of clinical home care services and work collaboratively to ensure our patients receive the highest quality care for the best possible outcomes. Thrive SPC team members work in a rewarding, supportive and values-driven environment, with comprehensive benefits and best-in-class development programs designed to advance their careers. For more information about Thrive SPC, visit our website at
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    Patient Care Coordinator

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Grover Beach (CA), United States Patient Care Coordinator - Grover Beach, CA The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCC is able to provide support to referring physicians and patients. The PPC will deliver general hearing knowledge, schedule appointments, and assist with support needs within the clinic. What We Offer: Competitive Base Salary with Sales Incentive Plan Medical Dental Vision 401K with a Company Match FREE hearing aids to all employees and discounts for qualified family members Legal Shield and Identity Theft Protection Hourly Rate: $17-18/hour As a Patient Care Coordinator, you will: Greet patients with a positive and professional attitude Collect patient intake forms and maintain patient files/notes Schedule/Confirm patient Appointments Complete benefit checks and authorization for each patients’ insurance coverage and follow up if required Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic Provide first level support to patients, answer questions, check patients in/out, and collect and process payments Process repairs under the direct supervision of a licensed Hearing Care Professional Prepare bank deposits and submit daily reports to Finance General sales knowledge for accessories and any patient support Process patient orders, receive all orders and verify pick up, input information into system Clean and maintain equipment and instruments Submit equipment and facility requests General office duties, including cleaning Manage inventory, order/monitor stock, and submit supply orders as needed Assist with event planning and logistics for at least 1 community outreach event per month Operate in compliance with all local, state and Federal laws as well as Company policy and compliance standards Other duties as assigned Education: High School Diploma or equivalent Associates Degree, preferred Industry/Product Knowledge Required: Prior experience/knowledge with hearing aids is a plus Professional verbal and written communication Strong relationship building skills with patients, physicians, clinical staff Experience with Microsoft Office and Outlook Knowledge of HIPAA regulations Work Experience: 2+Years in a health care environment is preferred Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
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    Patient Care Coordinator

    Description: Providence is calling a Patient Care Coordinator ( Family Practice Clinic, Days, 1.0 FTE, 40 hours per week) to Physician Management Group in Colville, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable. Apply Today! Applications that meet qualifications will receive a text with some additional questions from our Modern System. In this position you will: Provide clinic check-in check-out Assume primary responsibility for the accurate and timely scheduling for patients and families needing surgery and/or ancillary testing. This may include scheduling of appointments or procedures in the acute care ministries, as well as coordination of specialty visits and coordination of outpatient appointments with other providers. Responsible for obtaining and maintaining the necessary documentation for scheduling. Work collaboratively with families, departments providing services, physician offices, and physician specialists to coordinate resources needed. Demonstrate a working knowledge of the functions, operations and policies, as well as departments where procedures occur. Responsible for day-to-day processes and patient flow for assigned providers. Call acute care facilities to confirm appointments or schedules appointments, confirms provider availability for cases,copies and distributes schedules, acts as a resource person within practice for other outpatient and inpatient departments. Apply knowledge of practice policies and procedures related to scheduling and front desk functions. Daily opening and closing of cash box, following reconciliation process. Work referral, pre A/R, coding and preventable denial queues. Appointment reconciliation. Scanning and faxing as required by clinic. Reception area management Using AIDET protocols Keeping reception area clean and tidy, including personal space. Answering multi line phone system to clinic standards, including proper chart documentation. Understanding HIPAA and patient privacy. Qualifications: Required qualifications for this position include: High School diploma or GED Customer service related experience Preferred qualifications for this position include: Associate's Degree in Health care related field 1 year Recent experience in the medical field Electronic Medical Record / Practice Management experience Knowledge of Medical insurance preferred About the clinic you will serve. Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve eastern Washington in clinic locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork. We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit [website] Our Mission As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable. About Us Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Schedule: Full-time Shift: Day Job Category: Patient Services Location: Req ID: 296358

    What Does A Patient Care Coordinator Do?

    Patient Care Coordinators work as patient advocates at social service and healthcare providers like group homes and hospitals. They generally assist patients who may not be able to manage their care on their own, such as disabled or elderly people. The role of a Patient Care Coordinator is to make sure their client is aware of all the responsibilities associated with caring for their health and helping them manage those tasks. They can help the patient pay medical bills, schedule transportation to appointments, pick up medications and follow up with care providers about their condition. 

    Patient Care Coordinators determine a patient’s eligibility for different community support and financial assistance programs, enabling them to access the care they need. They put together care plans and explain them to the patient and their family, answering questions and carefully documenting each step.

    Patient Care Coordinator Skills and Qualifications

    Patient Care Coordinators should have a variety of skills relating to the position. Some required skills may include:

    • Teamwork to coordinate with Doctors, Nurses and other health care personnel
    • Strong verbal communication skills to communicate with patients and the health care team
    • People skills to connect emotionally with patients and health care personnel
    • Leadership
    • Management skills
    • Counseling skills
    • Time-management skill

    Patient Care Coordinator Salary Expectations

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    Patient Care Coordinator Education and Training Requirements

    A Patient Care Coordinator usually needs to have a bachelor’s degree in nursing or social work. However, education in related fields such as substance abuse counseling, psychology, sociology or criminal justice is useful for the Patient Care Coordinator role and career path. There are Patient Care Coordinator training programs available as well as certificate programs for the profession and professional growth as a Patient Care Coordinator. Health Unit Coordinator and Patient Care Coordinator certificate programs usually last two years and are available at many community colleges. The Patient Care Coordinator examination required to attain the certification is given by the National Association of Health Unit Coordinators. Students taking a two year course in Patient Care Coordinator work will learn how to communicate with patients, communicate physicians’ orders, read medical charts and follow hospital policies and procedures. They will also learn about laws related to the health care profession. If the Patient Care Coordinator pursues a more senior career role as Patient Care Coordinator, then a master’s degree or doctorate is useful.

    Patient Care Coordinator Experience Requirements

    Employers prefer at least one year of related work experience in a Patient Care Coordinator position for someone with a bachelor’s degree. It is useful to have supervisory experience as a Patient Care Coordinator if the person will be in charge of other staff at a health care facility. However, some health care facilities will substitute a master’s degree for lack of experience.

    Patient Care Coordinator Samples for Similar Positions

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    Frequently asked questions about Patient Care Coordinators

     

    What is the difference between a Patient Care Coordinator and a Medical Scheduler?

    Patient Care Coordinators and Medical Schedulers both set healthcare appointments for patients, but Patient Care Coordinators have a more comprehensive role that involves looking after each patient’s overall wellness. Medical Schedulers serve an administrative role in a healthcare office where they determine staff schedules and set appointments with patients based on their availability. They may not meet a patient or know about their medical details besides the type of appointment they want to schedule. 

    Patient Care Coordinators act as patient advocates and provide some administrative services as part of how they assist patients. They have in-depth knowledge of a patient’s medical history and healthcare needs that they use to provide guidance and create a healthcare plan. They assess a patient’s needs and coordinate care based on their findings, calling Medical Schedulers to confirm the appointment with a care provider.

     

    What are the daily duties of a Patient Care Coordinator?

    Patient Care Coordinators manage several cases at once to provide people in need and their families with support and assistance. They determine which patients have the greatest need for medical coordination help. After accepting a new case, Patient Care Coordinators meet with patients and perform an initial assessment of their healthcare needs. They answer question the patient has about their injuries or illnesses, explaining how they plan to address each aspect of their care. The Patient Care Coordinator follows up with their patients throughout the implementation of the care plan, liaising with their Doctors and other carers.

     

    What are the characteristics of a good Patient Care Coordinator?

    As patient advocates, Patient Care Coordinators work hard to find solutions for their client’s healthcare needs, requiring them to be creative, resourceful, hardworking and dedicated. Good Patient Care Coordinators must have excellent research skills so they can track down resources for their clients who may not have the means to access healthcare on their own. They are friendly, kind and patient with their clients when talking to them about their condition and healthcare options. Patient Care Coordinators are highly organized and can track the progress and appointments of multiple patients while keeping their information private and confidential.

     

    What should you look for on a Patient Care Coordinator's resume?

    Good candidates for a Patient Care Coordinator position should have some form of previous advocacy experience on their resume. People who’ve worked for social services or community programs in the past can be a good fit for a Patient Care Coordinator role. Resumes that list previous healthcare experience can also indicate top candidates who understand how the healthcare system works, allowing them to help their clients navigate it successfully.

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