Pharmacy Technician Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

A Pharmacy Technician, or Pharmacy Assistant, is responsible for helping Pharmacists perform daily tasks to serve customers. Their duties include filling and labeling prescriptions, interacting with customers to answer questions or give them their prescriptions and contacting customers to notify them when their prescription is ready.

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Pharmacy Technician duties and responsibilities

Pharmacy Technicians are responsible for ensuring the availability of medication and delivering medications to the right patients and departments. Here are some of their primary duties and responsibilities:

  • Supporting pharmacological services by assembling, stocking and distributing medications
  • Maintaining records by recording and filing the prescriptions and orders of Physicians
  • Sorting, stocking and labeling medications and monitoring inventory
  • Responding to the requests of patients and healthcare providers, answering their questions and referring various inquiries to the Pharmacist
  • Complying with rules, regulations and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces
  • Processing prescriptions electronically and ensuring all information is accurate and complete
  • Generating revenues by recording, calculating and issuing charges
  • Undertaking administrative tasks such as record-keeping as assigned by a Physician or facility manager from time to time
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What does a Pharmacy Technician do?

Pharmacy Technicians typically work for pharmacies, hospitals or health clinics to receive prescription orders from Physicians and fill prescriptions as needed. They work closely with Pharmacists and other Pharmacy Technicians to prepare prescriptions and help customers. Their job is to receive stock orders from pharmaceutical companies and review order requests from Physicians to determine new prescriptions or changes to existing customer prescriptions. They may also be responsible for helping customers update their contact or insurance information on file.

Pharmacy Technician skills and qualifications

A professional Pharmacy Technician should possess numerous skills in order to complete their duties effectively, such as:

  • Supply and inventory management skills
  • Attention to detail and analytical skills
  • Ability to create a safe and productive environment
  • Exemplary customer service skills
  • Excellent organizational and time management skills
  • Dependable team player
  • Advanced verbal and written communication skills
  • Ability to work in a fast-paced environment

Pharmacy Technician salary expectations

Pharmacy Technicians make an average of $15.63 per hour. This pay rate may vary depending on a candidate’s education, experience and qualifications.

Pharmacy Technician education and training requirements

The education a Pharmacy Technician needs may vary depending on your location and whether you are hiring for a pharmacy or hospital, but candidates should all have a high school diploma or equivalent. Some employers tend to favor candidates with an associate or bachelor’s degree in pharmaceutical technology, while others prefer applicants who have attended formal training programs. In addition to the basic education requirements, a Pharmacy Technician must receive on-the-job training once hired. Being a Certified Pharmacy Technician (CPhT) is also an added advantage.

Pharmacy Technician experience requirements

To be able to successfully work as a Pharmacy Technician, a candidate must have some sort of experience, depending on your specific facility and geographical location. Candidates can gain some experience through the successful completion of a Pharmacy Technician program, but some employers may look for individuals who have actual work experience as a Pharmacy Technician or a similar clinical professional. Additionally, applicants must demonstrate knowledge of medication and dosage measurements.

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Frequently asked questions about Pharmacy Technicians


What is the difference between a Pharmacy Technician and a Pharmacist?

The difference between a Pharmacy Technician and a Pharmacist lies in their education requirements, subsequent job responsibilities and levels of seniority. For example, Pharmacists typically earn a Doctor of Pharmacy degree before passing a licensure exam and completing a residency period. In contrast, Pharmacy Technicians usually earn an associate degree or a one-year degree from a pharmacy diploma program. Because of their differences in education, Pharmacists hold more seniority and typically delegate tasks among Pharmacy Technicians and other personnel.  

Further, Pharmacists have the qualifications to provide insightful advice to customers regarding their current prescriptions, symptoms and additional medications or food items that they shouldn’t consume with their prescriptions.


What are the daily duties of a Pharmacy Technician?

On a typical day, a Pharmacy Technician starts by reviewing incoming order requests from Physicians in the local area. They also check the pharmacy’s voicemail to review missed messages from pharmaceutical companies, customers or Physicians. Throughout the day, Pharmacy Technicians work with pharmacy personnel to retrieve the correct medication and dosage amount to fill prescription orders. 

They interact with customers at the service counter or at the pharmacy’s drive-through to check on prescription orders and retrieve ready prescriptions. Pharmacy Technicians may also provide customers with information regarding their prescription, like the correct time to take their medication.


What qualities make a good Pharmacy Technician?

A good Pharmacy Technician has a personable nature that allows them to deliver excellent customer service to pharmacy customers. They make an effort to greet customers in a friendly manner and answer their questions, whether they need to refer to the Pharmacist or inquire with their Physician. Further, a good Pharmacy Technician enjoys working as part of a team and helps their coworkers by filling in when they’re sick or taking on additional responsibilities to maintain pharmacy operations. A good Pharmacy Technician should also have an ethical code that enables them to deny customers additional medications or advanced prescription refills. 


Who does a Pharmacy Technician report to?

A Pharmacy Technician typically reports directly to the Pharmacist or Head Pharmacist to complete tasks and receive directions. In larger pharmacies, Pharmacy Technicians may report to a Pharmacy Technician Supervisor. Pharmacists who work within hospitals or healthcare facilities may report directly to the Facility Manager.

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