Practice Manager Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

A Practice Manager, or Healthcare Office Manager, is responsible for overseeing all of the administrative and business operations aspects of a private medical or wellness practice. Their duties include hiring employees, ensuring compliance with regulations and managing the budget of the practice.

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Practice Manager duties and responsibilities

A Practice Manager performs many leadership, organization and decision-making tasks to maintain and grow the medical practice they work for. Their duties and responsibilities often include:

  • Establish and implement effective workplace procedures
  • Ensure policies and best practices are up to industry standards and government regulations
  • Hire, train and monitor administrative stuff
  • Organize patient records using electronic health records keeping
  • Supervise daily practice operations such as billing, debt collections, security and occupational health and safety
  • Monitor the inventory for medications and medical equipment and organize for resupply
  • Interact with patients and address their complaints 
  • Coordinate regular staff meetings and performance reviews
  • Collaborate with Physicians to develop business strategies and patient services
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What does a Practice Manager do?

A Practice Manager can work with a variety of patient care practitioners including Physicians, Chiropractors, Veterinarians and Dentists. They control the practice’s daily operations by supervising administrative employees, managing employee and patient schedules, ordering inventory, overseeing payroll and taxes, scheduling equipment maintenance and implementing business strategies. Practice Managers in medical practices make sure that their office upholds privacy laws and other medical regulations.

Practice Managers help set prices and choose vendors based on their estimated costs of running the practice. They are in charge of human resources responsibilities like setting company policies, determining benefits and negotiating raises. They develop strategies for making business practices more efficient, improving the patient’s experience and earning more profits through operating the practice.

Practice Manager skills and qualifications

A Practice Manager is a health care professional with a business background who uses their industry knowledge, soft skills and technical abilities to handle the day-to-day elements of medical office management. These skills and abilities include:

  • Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
  • Excellent analytical and problem-solving skills
  • Computer literacy and knowledge of relevant health care and administrative software
  • Good leadership, motivation, training and goal-setting skills
  • Financial and accounting skills
  • In-depth knowledge of health care finance best practices and standards
  • Organization and time management skills
  • Understanding of health and safety standards in the medical industry

Practice Manager salary expectations

A Practice Manager makes an average of $68,212 per year. Salary may depend on level of education, experience and geographical location.

Practice Manager education and training requirements

Practice Manager candidates typically have at least a bachelor’s degree in health care administration, public health or health information management. Many candidates applying for this role have a master’s degree in public health, health information management and technology, health care administration or business administration. Coursework includes medical terminology, health care management, human resources, accounting, health care law and ethics, providing practical training for these professionals to be effective in their roles.

Some candidates may also have completed or be in pursuit of relevant professional certifications, such as Certifed Physician Practice Manager or Certified Electronic Health Records Specialist.

Practice Manager experience requirements

Entry-level Practice Managers may have previous experience as a Medical Receptionist, Office Manager, Medical Biller or another administrative role within the health care sector. Other candidates may have previous experience as a Practice Manager or another medical office leadership role. Depending on how many years of previous relevant experience candidates have, they may benefit from completing on-the-job training under a more senior medical office administrator to more quickly transition into their role.

Some candidates may also have previous experience working as a medical practitioner, such as a Nurse or Medical Assistant.

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Frequently asked questions about Practice Managers

 

What is the difference between a Practice Manager and an Office Administrator?

Practice Managers and Office Administrator both work with the regular operations of a medical practice, but Practice Managers have more responsibility to make decisions about the business aspects of the practice. Healthcare Office Administrators carry out clerical tasks and interact with patients based on the company policies that the Practice Manager developed. Practice Managers oversee Office Administrators, Medical Billers, Medical Coders, Filing Clerks and other administrative employees of the practice. Office Administrators work as a team to efficiently accomplish business tasks and ensure medicals staff can carry out their work.

 

What are the daily duties of a Practice Manager?

Practice Managers meet with the owner of the practice to determine their business goals and assess their resources for achieving those goals. They source vendors for medical equipment, healthcare supplies, furniture, computers and other essential items for the clinic, waiting room and office area. They manage the financial accounts of the company and arrange to pay employees, vendors and contractors on time, determining what to do with any surplus funds.

Practice Managers create a plan for filling empty roles, determining the appropriate salary to offer based on the job requirements. Practice Managers may also interview, onboard and train employees, filing their information appropriately and collecting employment documents. Practice Managers assist with insurance administration, scheduling and filling unexpected absences.

 

Who does a Practice Manager report to?

Practice Managers can report to a single Physician, a group of Physicians or a company that oversees multiple practices. Because they’re responsible for budgeting and business decisions, the Practice Manager meets regularly with the person or board that owns the practice. They need to regularly discuss the state of the business and determine objectives going forward as external conditions change so they can develop a practical solution for

 

What are the qualities of a good Practice Manager?

The best Practice Managers are great multi-taskers who can balance multiple fluctuating priorities at once. Good Practice Managers have experience in business and use their insights to improve operations. They use their organizational skills to support all employees and coordinate all of the practice’s activities. They’re committed and dedicated to following through on projects, allowing them to implement strategic changes with minimal stress on the company’s finances and employees. Successful Practice Managers understand how to market their practice to patients and commit to achieving goals related to patient satisfaction and budgeting.  

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