Practice Manager Job Description: Top Duties and Qualifications

A Practice Manager, or Healthcare Office Manager, is responsible for overseeing all of the administrative and business operations aspects of a private medical or wellness practice. Their duties include hiring employees, ensuring compliance with regulations and managing the budget of the practice.

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Practice Manager duties and responsibilities

A Practice Manager performs many leadership, organization and decision-making tasks to maintain and grow the medical practice they work for. Their duties and responsibilities often include:

  • Establish and implement effective workplace procedures
  • Ensure policies and best practices are up to industry standards and government regulations
  • Hire, train and monitor administrative stuff
  • Organize patient records using electronic health records keeping
  • Supervise daily practice operations such as billing, debt collections, security and occupational health and safety
  • Monitor the inventory for medications and medical equipment and organize for resupply
  • Interact with patients and address their complaints 
  • Coordinate regular staff meetings and performance reviews
  • Collaborate with Physicians to develop business strategies and patient services

Practice Manager Job Description Examples:

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Practice Manager

This Practice Manager is in charge of overall business operations for an exclusive cosmetic surgery practice with one surgeon and an accredited OR on site. This manager must be prepared to fully endorse and work daily with the practice vision, patient experience, clinical flow, as well as financial growth and stability.

The person in this position must understand data analytics and be ready to use data to assess and make alterations in the business. This professional must be committed to routinely producing reports (using in-house software) to track growth and profitability. This professional must be able to read and make recommendations based on these reports. Other financial responsibilities such as billing and banking are routine duties.

This Manager will routinely:

  • Oversee administrative staff consisting of Front Desk receptionists, Patient and Surgical Coordinators and any office contractors.

  • Hire and train for specific needs as they arise.

  • Supervise staff schedules/performance, set the tone for accountability and professionalism in the office, and conduct regular performance reviews. This includes oversight of staff performance with patients, chart documentation, and ongoing management of relationships with existing vendors and accounting services.

  • This manager is responsible for a clean and orderly office experience, oversees selection of equipment used, and actively ensures that all equipment is functioning properly. This includes proactive attention to all matters that impact patient experience, including staffing schedules, office flow during clinic hours, and brochures of services available for patients.

  • This professional must be familiar with digital marketing strategies standard in the current market and coordinate with marketing professionals so that the Ditesheim Cosmetic Surgery's presence remains competitive and easily available to potential cosmetic surgery patients.

  • As Manager for the practice, this professional must be comfortable discussing others' concerns and resolving conflicts that arise. This professional should see patient contact as an opportunity to transform their experience such that the patient becomes an ambassador for Ditesheim Cosmetic Surgery.

  • The position is salaried with full benefits and opportunity for bonuses, depending on productivity of the practice, and to be finalized at hiring. This position is based in one, convenient location in an exclusive area of Southeast Charlotte. It offers a unique opportunity for a professional who wants to bring a high level of commitment to the quality and growth of this business.

    Job Type: Full-time

    Salary: $56,051.00 to $77,000.00 /year

    Additional Compensation:

  • Bonuses

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Retirement plan

  • Paid time off

    This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Autonomous/Independent -- enjoys working with little direction

    This Job Is:

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more

  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education

  • A job for which all ages, including older job seekers, are encouraged to apply

    Schedule:

  • Monday to Friday

    Company's

  • ×

    Practice Manager

    Internal Medicine Practice seeks strong candidates with management experience to oversee a busy practice in Bradenton.

    Office hours Monday- Friday. Ability to speak Spanish a Plus!

    Qualified candidates will have a minimum of two years of management experience in healthcare. E-Clinical experience preferred

    Candidates must be energetic self-starters, have a strong entrepreneurial spirit and the ability to contribute to the growth and success of a rapidly, growing organization.

    Position is responsible for all administrative, supervision, managerial functions of the day to day operations of the offices. The Manager focuses on providing high quality care to our patients and physicians through organization and leadership. Previous Clinical experience preferred.

    Flexibility and ability to conform to an ever changing environment required.

  • Ability to multitask and prioritize based on business needs

  • Responsible for handling and overseeing Check in/check out; co-pay collection; answering phones.

  • Answer patient billing questions

  • Work billing clarification logs including ensuring charge capture and missing diagnosis or CPT information

  • Experience with Microsoft Excel, Microsoft Word and Electronic Medical Records required.

    Competitive salary plus full benefits package including PTO, Health, Dental, Vision, AD&D and 401K

    Job Type: Full-time

    Experience:

  • Management: 2 years (Required)

  • medical office: 2 years (Required)

    Location:

  • Bradenton, FL 34210 (Required)

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

    Schedule:

  • Monday to No Day shift
  • ×

    Practice Manager

    Please complete the required phone screen and application questions. Otherwise, your application will not be considered.

    We are a rapidly growing telehealth provider. If you are a Practice Manager who has experience with eClinicalWorks, then we have the perfect job for you! You will be able to begin work immediately, fully remote.

    You must have deep experience in healthcare and know how to run a practice from scratch. A sincere passion for diabetes and internal medicine is required.

    Job Type: Full-time

    Salary: $45,000.00 to $100,000.00 /year

    Experience:

  • eClinicalWorks: 3 years (Required)

  • Medical Office Procedures: 1 year (Required)

  • Medical Office Management: 1 year (Required)

    Location:

  • United States (Required)

    Additional Compensation:

  • Bonuses

    Work Location:

  • Fully Remote

    Benefits:

  • None

    This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

  • Detail-oriented -- would rather focus on the details of work than the bigger picture

  • Achievement-oriented -- enjoys taking on challenges, even if they might fail

  • Autonomous/Independent -- enjoys working with little direction

    This Company Describes Its Culture as:

  • Outcome-oriented -- results-focused with strong performance culture

  • People-oriented -- supportive and fairness-focused

  • Team-oriented -- cooperative and collaborative

    Schedule:

  • Monday to Friday

  • Weekends Yes
  • What does a Practice Manager do?

    A Practice Manager can work with a variety of patient care practitioners including Physicians, Chiropractors, Veterinarians and Dentists. They control the practice’s daily operations by supervising administrative employees, managing employee and patient schedules, ordering inventory, overseeing payroll and taxes, scheduling equipment maintenance and implementing business strategies. Practice Managers in medical practices make sure that their office upholds privacy laws and other medical regulations.

    Practice Managers help set prices and choose vendors based on their estimated costs of running the practice. They are in charge of human resources responsibilities like setting company policies, determining benefits and negotiating raises. They develop strategies for making business practices more efficient, improving the patient’s experience and earning more profits through operating the practice.

    Practice Manager skills and qualifications

    A Practice Manager is a health care professional with a business background who uses their industry knowledge, soft skills and technical abilities to handle the day-to-day elements of medical office management. These skills and abilities include:

    • Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
    • Excellent analytical and problem-solving skills
    • Computer literacy and knowledge of relevant health care and administrative software
    • Good leadership, motivation, training and goal-setting skills
    • Financial and accounting skills
    • In-depth knowledge of health care finance best practices and standards
    • Organization and time management skills
    • Understanding of health and safety standards in the medical industry

    Practice Manager salary expectations

    A Practice Manager makes an average of $68,212 per year. Salary may depend on level of education, experience and geographical location.

    Practice Manager education and training requirements

    Practice Manager candidates typically have at least a bachelor’s degree in health care administration, public health or health information management. Many candidates applying for this role have a master’s degree in public health, health information management and technology, health care administration or business administration. Coursework includes medical terminology, health care management, human resources, accounting, health care law and ethics, providing practical training for these professionals to be effective in their roles.

    Some candidates may also have completed or be in pursuit of relevant professional certifications, such as Certifed Physician Practice Manager or Certified Electronic Health Records Specialist.

    Practice Manager experience requirements

    Entry-level Practice Managers may have previous experience as a Medical Receptionist, Office Manager, Medical Biller or another administrative role within the health care sector. Other candidates may have previous experience as a Practice Manager or another medical office leadership role. Depending on how many years of previous relevant experience candidates have, they may benefit from completing on-the-job training under a more senior medical office administrator to more quickly transition into their role.

    Some candidates may also have previous experience working as a medical practitioner, such as a Nurse or Medical Assistant.

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    Frequently asked questions about Practice Managers

     

    What is the difference between a Practice Manager and an Office Administrator?

    Practice Managers and Office Administrator both work with the regular operations of a medical practice, but Practice Managers have more responsibility to make decisions about the business aspects of the practice. Healthcare Office Administrators carry out clerical tasks and interact with patients based on the company policies that the Practice Manager developed. Practice Managers oversee Office Administrators, Medical Billers, Medical Coders, Filing Clerks and other administrative employees of the practice. Office Administrators work as a team to efficiently accomplish business tasks and ensure medicals staff can carry out their work.

     

    What are the daily duties of a Practice Manager?

    Practice Managers meet with the owner of the practice to determine their business goals and assess their resources for achieving those goals. They source vendors for medical equipment, healthcare supplies, furniture, computers and other essential items for the clinic, waiting room and office area. They manage the financial accounts of the company and arrange to pay employees, vendors and contractors on time, determining what to do with any surplus funds.

    Practice Managers create a plan for filling empty roles, determining the appropriate salary to offer based on the job requirements. Practice Managers may also interview, onboard and train employees, filing their information appropriately and collecting employment documents. Practice Managers assist with insurance administration, scheduling and filling unexpected absences.

     

    Who does a Practice Manager report to?

    Practice Managers can report to a single Physician, a group of Physicians or a company that oversees multiple practices. Because they’re responsible for budgeting and business decisions, the Practice Manager meets regularly with the person or board that owns the practice. They need to regularly discuss the state of the business and determine objectives going forward as external conditions change so they can develop a practical solution for

     

    What are the qualities of a good Practice Manager?

    The best Practice Managers are great multi-taskers who can balance multiple fluctuating priorities at once. Good Practice Managers have experience in business and use their insights to improve operations. They use their organizational skills to support all employees and coordinate all of the practice’s activities. They’re committed and dedicated to following through on projects, allowing them to implement strategic changes with minimal stress on the company’s finances and employees. Successful Practice Managers understand how to market their practice to patients and commit to achieving goals related to patient satisfaction and budgeting.  

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