Quality Assurance Job Description: Top Duties and Qualifications

A Quality Assurance Professional, or Quality Control Professional, is in charge of inspecting products at different phases in their development to ensure they meet a set of consistent standards. Their duties include performing visual inspections, recording quality issues and planning processes to decrease the instance of defects in products.

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Quality Assurance Duties and Responsibilities

Quality Assurance professionals are ultimately responsible for guaranteeing the quality of your products and services. Their day-to-day work involves careful inspections and the enforcement of quality standards. Other essential duties and responsibilities in quality assurance include:

  • Documenting and reporting product or service quality levels
  • Developing and implementing standards for inspection
  • Developing a workflow for product inspection
  • Developing plans to help a company manage waste
  • Communicating with other team members to solve problems
  • Following up with the appropriate channels when mistakes are found
  • Training other quality insurance members on all inspection processes

What Does a Quality Assurance Inspector Do?

Quality Assurance Professionals can work in any company that produces products, including physical manufacturing and software engineering companies. They work closely with the team of employees who actually produce the product. Signing off on the quality of their work before delivering products to the next step in the supply chain. The role of a Quality Assurance Professional is to identify the cause of quality problems, document them and correct them. Quality Assurance Professionals are the first people to recognize defects, preventing sub-par products from reaching consumers that could result in costly returns or a damaged company reputation.

Quality Assurance Job Skills and Qualifications

Quality assurance teams are experts at closely monitoring production processes and documenting their findings to ensure that mistakes are properly logged and sent off to be fixed. Doing this task successfully requires numerous skills and qualifications, including:

  • A keen eye for detail
  • Communication skills
  • Computer literacy
  • Database management
  • The ability to consistently identify mistakes across thousands of inspections
  • The ability to closely follow quality standards
  • Decision-making skills

Quality Assurance Salary Expectations

The data for the average salary of a Quality Assurance professional is not available. However, salary will vary depending on industry and experience.

Quality Assurance Education and Training Requirements

This field has extensive education and training requirements. Most companies ask that applicants have a bachelor’s degree, but master’s degrees are common in this field.

In addition to a college degree, quality assurance candidates can complete many certifications to stand out in their field. For example, Six Sigma is an approach to process improvement that many candidates obtain certifications in. Candidates may also complete certifications in a niche area of this profession, such as quality engineering or quality management. Depending on the field, many companies also ask that applicants have experience with Agile and/or Scrum methodologies.

Quality Assurance Experience Requirements

Quality Assurance can be an entry-level position, but since the education and training requirements are so steep, candidates typically have some experience in a related field and/or the technical certifications needed to prove their abilities. Entry-level candidates will receive on-the-job training to better acquaint them with quality assurance best practices.

Quality Assurance can also be a mid- or senior level role. In this case, candidates will likely have three to five years of experience or more. For quality management roles, some experience leading quality assurance teams is expected. These applicants may also have a higher degree of expertise in quality methodologies and popular software experience.

Job Description Samples for Similar Positions

Quality Assurance jobs span many industries, so this description may not have the exact skills you’re looking for. If this is the case, check out some of our other templates and samples to get a better idea of what you might include in your job posting:

Frequently asked questions about Quality Assurance Professionals

 

What are the daily duties of a Quality Assurance Professional?

Quality Assurance Professionals split their time between working on the production floor and doing administrative work or research in an office environment. During a production run, Quality Assurance Professionals develop a plan for when to randomly test products for quality and when to check every product. They may provide quality assurance support at multiple points in a product’s development. For example, a Quality Assurance Professional could oversee an automated quality assurance process, like weighing an object, at the start of production. Once the product is complete, they could perform a visual inspection. 

Quality Assurance Professionals write reports, send emails and host meetings to train their colleagues about ways to improve quality. They communicate with their team about quality problems and closely oversee the production steps that have the highest risk for defects and errors. Quality Assurance Professionals also collect feedback from customers about instances of poor-quality products reaching the consumer. 

 

What are the qualities of a good Quality Assurance Professional?

The top characteristic of a good Quality Assurance Professional is attention to detail. Good Quality Assurance Professionals internalize the requirements of each product, including how they look, feel and function. They’re able to recognize small variations in color, size, shape and texture to create a uniform production run. Good Quality Assurance Professionals are also focused, analytical and organized. They rely on procedure and protocol to systematically seek out and prevent problems.

 

What is the difference between a Quality Assurance Professional and a Product Tester?

Quality Assurance Professionals and Product Testers both work closely with a company’s products before sending them to customers, but Product Testers work in the development and design stage while Quality Assurance Professionals work in the production stage. Product Testers use prototypes of products to ensure they work correctly. They try all the features, use the product in different contexts and give feedback on their experience. Product Testers have a direct impact on a product’s design and user interface based on their reports.

Quality Assurance Professionals do not have control over the actual specifications and design of a product. Their job is to look at products and make sure they meet a list of expectations. They compare each product to the ideal version of that product and find ways to correct defects, while Product Testers simply document their experience instead of solving product issues themselves.

 

What should you look for on a Quality Assurance Professional's resume?

When hiring a Quality Assurance Professional, look for resumes that feature experience in manufacturing. Quality Assurance Professionals who have previously been involved in making products will have valuable insight into what causes quality issues and how to identify them. Top candidates will include information on their resume about their success rates in eliminating defects and preventing returns, showing that they pay attention to their output and the impact of QA on a company.

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