Quality Manager Job Description: Top Duties and Qualifications

Last updated: June 22, 2022

A Quality Manager, or Quality Assurance Manager, is in charge of supervising the production process to make sure that all products meet consistent standards. Their duties include developing and implementing quality control tests, inspecting products at various stages and writing reports documenting production issues.

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Quality Manager duties and responsibilities

The Quality Manager has several duties and responsibilities. Some of these include:

  • Implementing methods to inspect, test and evaluate products and production equipment
  • Ensuring that products adhere to quality standards
  • Preparing reports by collecting, analyzing and summarizing data
  • Working according to deadlines for the delivery of products
  • Training and managing production line staff in production practices and quality assessment of goods
  • Tracking products through the manufacturing process to guarantee that each part of the process is correct
  • Performing detailed and recorded inspections of final products so the products are up to industry and company standards
  • Eliminating products that are not up to standards and finding the reasons for product problems
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What does a Quality Manager do?

Quality Managers work at manufacturing plants to make sure that the products being sent out meet consumer expectations. It’s their responsibility to train their staff to recognize defects and imperfections at all stages of the manufacturing and packaging process to uphold consistent quality standards. Quality Managers communicate expectations to staff and observe production processes to identify the causes of common types of mistakes or defects. They research ways to limiting human error on the production line, track the impact of different policies on defective parts. Quality Managers determine how much waste results from errors on the production line.

Quality Manager skills and qualifications

Quality Managers should have a variety of practical skills for their position. The main skills and qualifications of a Quality Manager are:

  • Familiarity with quality standards and processes to follow federal, state and local regulations
  • Communication skills to convey information in reports, meetings and status reports
  • Knowledge of the product to perform accurate quality control
  • Attention to detail 
  • Analysis, critical-thinking and problem-solving skills to review systems, find flaws and pose solutions to those flaws
  • Interpersonal skills 
  • Ability to handle stress
  • Ability to operate under deadlines while still meeting standards

Quality Manager salary expectations

The average salary for a Quality Manager is $88,251 per year. Salary estimates may be higher or lower depending on the region and experience level of the applicant. Some Quality Managers make an average of $5,000 per year through profit sharing.

Quality Manager education and training requirements

The minimum educational requirement for Quality Managers is a bachelor’s degree, whereas a master’s degree is essential to future job growth. Bachelor’s degrees need to focus on natural sciences, business management, industrial science or statistics. Quality planning, verification methods and quality monitoring are the focal points of these degrees. Master’s degrees provide more in-depth research, such as measurement and testing methods, process management, operations management and information systems. 

Professional certification is available with the Certified Manager of Quality/Organizational Excellence (CMQ/OE) exam from the American Society for Quality (ASQ).

Quality Manager experience requirements

In addition to a college education, Quality Managers need professional experience in production and/or manufacturing, especially working with assembly line processes. Supervision experience is useful for Quality Managers who want to advance in their careers.

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Frequently asked questions about Quality Managers

What is the difference between a Quality Manager and a Compliance Manager?

Quality Managers and Compliance Managers both hold a supervisory role to make sure that staff members uphold certain standards. Quality Managers focus on producing consistent, high-quality products according to company specifications. Compliance Managers are responsible for making sure that workplace procedures meet regulatory standards. They can monitor employee behaviors, performance standards and reporting procedures among other important compliance issues.

The role of a Quality Manager is to make sure their production line meets all of their specifications, while the purpose of a Compliance Manager is to make sure that a company is fulfilling their regulatory obligations to both consumers and employees. Quality Managers emphasize the outcome of a production process, whereas Compliance Managers focus on safety and ethics in the workplace.

 

What are the daily duties of a Quality Manager?

Quality Managers spend parts of their time analyzing documents and completing reports in an office and part of their time on the production floor supervising and training employees. Quality Managers inspect each part of the production process, looking at batches of products to determine the error rate. They closely observe how their team operates equipment and uses materials, working to determine the cause of common issues. They can perform both random inspections and scheduled quality audits to identify errors.

Quality Managers also collect feedback about product returns from shipments that had imperfections. Quality Managers document all of their findings to look for patterns that could indicate a problem with their supplier or with employee training. They train their employees on new procedures and teach them how to recognize, report and correct errors to reduce waste.

 

What are the characteristics of a good Quality Manager?

Being observant is one of the most important features of a good Quality Manager. The main function of their job revolves around noticing things that are out of place or imperfect. Successful Quality Managers have the ability to make good choices and judgments about when to discard a product or make repairs. Good Quality Managers need to be able to act on their observations and make strategic suggestions about how to uphold quality standards and improve the accuracy and precision of outgoing shipments. They’re strong leaders who can motivate and train their team with relevant feedback and helpful suggestions.  

 

What should you look for in a Quality Manager's resume?

If you’re planning to hire a Quality Manager, look for resumes that reference previous experience in a warehouse or manufacturing plant environment. This can indicate that a candidate is familiar with quality control and standard quality assurance procedures that they can uphold at your company. Seek out applications that specifically list the impact of their behaviors on the production quality at their previous employers. For example, a strong resume entry might describe how a candidate’s observation skills decreased return orders by 20%.

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