What does a Receptionist do?
Receptionists typically work for companies across industries to assist customers and employees alike. They work closely with office staff to notify them of incoming calls, prepare outgoing mail and make copies or fax documents. Their job is to manage their office tasks while also answering calls from customers, answering questions and helping visitors locate the correct office. They may also be responsible for taking inventory of office supplies and placing orders accordingly.
Receptionist skills and qualifications
Essential skills for a Receptionist to perform well in their role include:
- Verbal and written communication skills to interact clearly with customers, vendors and other employees
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day
- Patience and listening skills to respond appropriate and interact positively with upset customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
Receptionist Salary Expectations
A Receptionist makes an average salary of $13.60 per hour. Pay rate may depend on level of experience, education and the geographical location.
Receptionist education and training requirements
Most Receptionists need to have a minimum of a high school diploma or a GED, and some roles that would benefit from a college education may substitute on-the-job experience instead. Some community colleges and organizations offer Receptionist certificates that candidates can complete to prove their skills. A good Receptionist is someone with the personality and intelligence to represent your company and always be able to guide clients or customers where they need to go.
Receptionist experience requirements
Many companies hire Receptionists as entry-level employees, which means they’re expected to have zero to three years of experience. Receptionists who will be working with executives or with large or complex companies may be expected to have a higher degree of experience and qualifications.
Job description samples for similar positions
If our Receptionist job posting sample isn’t what you’re looking for, try these related job description samples: