Retail Sales Associate Job Description: Top Duties and Qualifications

A Retail Sales Associate, or Sales Associate, helps customers find merchandise and purchase products in a store. Their duties include ensuring the store is appropriately stocked with merchandise, assisting customers as needed and performing transactions like sales and returns.


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Retail Sales Associate duties and responsibilities

A Retail Sales Associate is responsible for handling various sales activities in a retail store, including facilitating purchases and providing customer service. The specific duties and responsibilities of a Retail Sales Associate vary widely but typically include the following: 

  • Greeting customers when they walk through the door
  • Building rapport through conversation and honest recommendations
  • Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed
  • Inviting customers to search the company’s website for coupons and other ways to save money
  • Informing customers of any extra charges if necessary
  • Inviting the customer to join a loyalty program if there is one
  • Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor
  • Collaborating with fellow team members to keep the sales floor area clean and organized at all times


Retail Sales Associate Job Description Examples:


Retail Sales Associate

We are an essential business and are hiring full-time customer service representatives now! We will be here for the long haul. Please apply if you meet the following criteria:

-Can maintain a postive, empathetic and professional attitude towards customers at all times

-Enjoy engaging customers by greeting them and offering assistance with products

-Are confident and knowledgable after being trained to resolve customer issues and answer questions to ensure a positive and memorable customer experience

-Provide customers with curteous, fast, friendly,and efficient service

-Other strengths include attention to detail, multitasking, and display/merchandising creativity

If this describes you and you want a rewarding career you will make a perfect addition to our team at Ladue Pharmacy! We are a busy independent pharmacy that treats our customers and employees like family. We understand the importance of providing excellent customer service that can't be found at the big box chain stores and feeling satisfaction because our customers appreciate the outstanding service they receive.

Full-time employees are eligible for comprehensive health and dental insurance coverage, 401k plan, paid vacations and holidays and year end bonuses.

We try to maintain a culture of positive attitudes, camaraderie, and teamwork. We provide lunch for our team for birthdays and support our local sports teams by having dress down days during playoffs.

We support our community with donations to local schools and charitable organizations.

If you want to be a part of our work family please reply with your resume and salary history. Hurry as we will be quick to hire!

Job Type: Full-time

Salary: $14.00 to $16.00 /hour


  • customer service: 2 years (Preferred)


  • High school or equivalent (Required)


  • Health insurance

  • Dental insurance

  • Retirement plan

  • Paid time off

    Pay frequency:

  • Every other week

    Work includes:

  • Evenings

  • Weekends

    Paid Training:

  • Yes


  • Store Manager

  • Front End Manager

    Shifts announced:

  • Weekly


  • Day

    This Company Describes Its Culture as:

  • Stable -- traditional, stable, strong processes

  • People-oriented -- supportive and fairness-focused

  • Team-oriented -- cooperative and collaborative

    This Job Is:

  • A job for which military experienced candidates are encouraged to apply

  • Open to applicants who do not have a college diploma


  • Monday to Friday

  • Weekends required

  • Day shift

  • Night shift

  • 8 hour shift

    Company's website:


    Company's Facebook page:

  • No
  • ×

    Retail Sales Associate

  • Excellent customer service orientation.

  • Ability to connect, build rapport and engage with our customers that bond with friends, family, and community through the challenge of sports and outdoor pursuits; bilingual a plus.

  • Effective problem solving and communication with customers and team members.

  • Ability to execute multiple tasks with superior organizational skills and detail orientation.

  • Read, interpret and follow documents such as safety rules, operation and maintenance instructions, plan-o-grams and procedure manuals.

  • Proficiently use basic mathematical computations and apply common sense understanding to carry out instructions in written, oral or diagram form.

  • Operate and coach others on the use of POS equipment, symbol and telephone (Cashier Only)

  • Writes routine reports and correspondence (Cashier Only)

  • Working knowledge of inventory software and order processing systems. (Cashier Only)

  • Passionate and well-versed in the variety of outdoors hobbies, interests and skill sets such as fishing, hunting, competitive shooting, and camping. (Outdoor Enthusiast Only)

  • Must meet federal and state requirements for selling and procession firearms transactions. (Fishing and Hunting Sales Team Member Only)

  • Must meet requirements to qualify to obtain/maintain Foid card (Illinois only). (Fishing and Hunting Sales Team Member Only)

  • Proficiently use equipment such as basic hand tools, receiving and cleaning equipment.

  • Provide prompt, friendly customer service to all team members and customers.

  • Emergency response procedures

  • Strong situational awareness and observation skills

    Job Type: Part-time

    Work Location:

  • One location

    Hours per week:

  • 20-29

    Pay frequency:

  • Every other week

    Work includes:

  • Evenings

  • Weekends

  • Holidays

    Paid Training:

  • Yes


  • Team Lead

  • Store Manager

  • Front End Manager

  • Ops Manager

    Shifts announced:

  • Every other week


  • Swing

    Employees working per shift:

  • 11 or more

    Typical start time:

  • 8AM

    Typical end time:

  • 11PM

    Pay Frequency:

  • Bi weekly or Twice monthly


  • Monday to Friday

  • Weekends Day Night Other
  • ×

    Retail Sales Associate

    We are accepting applications on Google Forms (via Landed). Please apply here:

    At Friendshop, we’re reimagining the way consumers shop online. We are a social e-commerce platform where friends can get 100% cash back on all skincare & cosmetics by shopping together. We carry brands like Maybelline, Covergirl, Aveeno, NYX & more. We are a fast-growing startup backed by the top venture capitalists of Silicon Valley, the heart of technology & innovation.

    Our website: [website]

    We’re looking for smart, self-starting individuals to join our sales team. You must be available to work in the California Bay Area. We offer mentorship programs with experienced industry professionals and offer the support you need to unlock your full potential. This opportunity offers the freedom, flexibility and, of course, the fun that you’ve been looking for. We offer fabulous perks like free gift packages and company sponsored vacations.

    You’ll love working here because:

  • The perks. Associates can enjoy product discounts and free gifts. Top performers also get invited to our biannual company sponsored vacations.

  • The people. You will be surrounded by some of the most encouraging, smart, and ambitious women in the industry.

  • The freedom. We don't micromanage. We trust you to set your own direction at work.

  • Competitive industry pay

    We think you’d be a great for this role if you have:

  • A positive, friendly attitude with excellent communication skills

  • A passion for beauty products and sharing your expertise with others

  • Strong empathy with others

  • Persistence and a can-do attitude

    Job Types: Full-time, Part-time

    Salary: $20.00 to $25.00 /hour

    Additional Compensation:

  • Tips

  • Commission

  • Bonuses

  • Store Discounts

    Work Location:

  • One location


  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Signing bonus

  • Paid time off

  • Flexible schedule

    Pay frequency:

  • Every week


  • Team Lead

    Shifts announced:

  • working per 5 or fewer
  • What does a Retail Sales Associate do?

    Retail Sales Associates typically work in brick-and-mortar stores that sell products and merchandise directly to customers. They are responsible for ensuring customers have a positive and productive experience while in the store, by helping when needed and keeping the store looking clean, orderly and well-stocked. They may also write reports or handle inventory and deliveries, depending on the size of the store and the needs of the retail location. Most Retail Sales Associates perform a variety of duties that can shift day to day depending on the needs of the store.


    Retail Sales Associate skills and qualifications

    Successful Retail Sales Associates should have the following skills and qualifications: 

    • Familiarity with POS (point of sale) systems and the ability to learn new technologies
    • Excellent communication skills
    • Cheerful working attitude
    • Outstanding customer service skills
    • Ability to work a flexible schedule
    • Ability to upsell


    Retail Sales Associate salary expectations

    A Retail Sales Associate makes an average of $12.66 per hour. The exact amount will often vary depending on the location of the position and the exact division of retail that the Retail Sales Associate works in. 


    Retail Sales Associate education and training requirements

    A specific level of education generally is not a requirement for Retail Sales Associates, though most stores require an advanced degree for management positions. While many stores prefer Retail Sales Associates with a high school diploma or equivalent, it is generally not a requirement. Many high school students work part-time as a Retail Sales Associate. 


    Retail Sales Associate experience requirements

    Most stores prefer Retail Sales Associates with some prior retail experience. Often high school and college students work retail jobs to help boost their resume. It’s a good way to get experience and move up into management.


    Job description samples for similar positions

    If this Retail Sales Associate job description isn’t quite what you’re looking for, here are a few job descriptions for similar roles:

    Frequently asked questions about Retail Sales Associates


    What makes a good Retail Sales Associate?

    Excellent Retail Sales Associates tend to share a number of skills and attributes that allow them to perform exceptionally well at their jobs:

    • Communication: Communication is a vital skill for Retail Sales Associates. Since their primary focus is helping customers select and purchase products, knowing how to communicate clearly is necessary. 
    • Knowledge: Great Retail Sales Associates have extensive knowledge about the products they sell. They’re able to share details and facts with customers when needed. 
    • Enthusiasm: Good Retail Sales Associates are enthusiastic about the products and merchandise they sell, and they’re excited to share their knowledge and appreciation with customers. 
    • Problem-solving: Knowing how to solve customer problems with the right product is an important attribute for a Retail Sales Associate. 
    • Empathy: Occasionally, Retail Sales Associates may encounter customers struggling to make a decision or facing a challenge in their buying journey. Empathy for their situation can help turn an unhappy customer into a happy customer. 
    • Relationship building: Outstanding Retail Sales Associates can quickly develop positive relationships with customers, leading to customer sales. 
    • Number literacy: It’s important for Retail Sales Associates to have a firm grasp of basic math skills to help make sales and complete transactions.


    What is the difference between a Retail Sales Associate and a Sales Associate?

    Often, the titles Retail Sales Associates and Sales Associates are used interchangeably. The key difference between the two is the industries in which they work. Generally, Retail Sales Associates work exclusively in retail locations where they interact with customers face to face. Sales Associates can work for companies who conduct business over the phone or online rather than through a brick-and-mortar store. Usually, Retail Sales Associates perform additional duties, like stocking shelves or handling inventory, that Sales Associates who work out of non-retail locations may not have. 


    What are the daily duties of a Retail Sales Associate?

    In the course of a day, Retail Sales Associates can expect to perform a number of different tasks. Usually, Retail Sales Associates arrive to their place of business before the store opens for customers. They’ll ensure the store is stocked and ready for customers before unlocking the doors. When customers arrive, the primary responsibility of a Retail Sales Associate is to help customers find the merchandise they need and answer any questions they might have. They may also assist at the cash registers and help with stocking shelves as needed. 


    What should you look for in a Retail Sales Associate's resume?

    When reviewing a resume for a potential Retail Sales Associate, you should look for certain skills and accomplishments, including:

    • Customer service: Retail Sales Associates perform customer service responsibilities when they help customers find the products and merchandise they need. Look for evidence of this on their resume. 
    • Sales: Helping customers make decisions and close sales is a key skill for a Retail Sales Associate. Ensure they have this capability. 
    • Knowledge: Ideally, a top Retail Sales Associate candidate will have experience and knowledge of the products in your industry. 
    • Quantification: The best resumes often have quantification, listing the specific number of units they sold or the amount of money they earned the company in revenue.

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