Sales Clerk Job Description: Top Duties and Qualifications

A Sales Clerk, or Sales Associate, is responsible for supporting the daily operations of a retail store by maintaining positive relationships with customers and organizing display shelves. Their duties include greeting customers and helping them find specific products within the store, taking inventory of products and restocking shelves as needed and managing the POS system to administer refunds or process payments for customers.

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Sales Clerk Duties and Responsibilities

A Sales Clerk has many responsibilities that center on increasing and maintaining the overall sales at their store. Some of these responsibilities include the following:

  • Greeting customers as they enter the store 
  • Working at the point-of-sale counter to process transactions
  • Assisting customers in locating products by going through the inventory
  • Calling other store locations to find items that are not available in the store based on customer requests
  • Suggesting new items to customers based on their selections
  • Entering sales data and customer data into the company database 
  • Keeping records of special orders
  • Monitoring the merchandise and notifying a superior when items need to be restocked
  • Arranging items such as special sale items to engage customers
  • Building customer relationships

Sales Clerk Job Description Examples:

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Sales Clerk

JOB Title: Customer Order/Sales Clerk

Department: Sales

Supervises:

  • N/A

    Flsa Classification:

  • Exempt

    Expectations OF Work Hours:

  • Full Time

    Purpose

    The Client Order-Sales Clerk will answer and return customer phone calls, receive orders, receive quote requests, and will receive lead times from customers.

    JOB Duties/Responsibilities

  • Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.

  • Builds rapport with customers and works to ensure they receive excellent service.

  • Uses computer database to retrieve necessary customer information, inventory information, and purchase order status.

  • Provides pricing, delivery, and other order information to customers.

  • Drafts purchase orders and invoices to submit to the accounting department.

  • Maintains files of active orders and updates with changes to customer accounts or orders.

  • Performs other related duties, as assigned.

    Skills & Abilities

  • Excellent organizational skills and attention to detail.

  • Excellent communication and interpersonal skills.

  • Ability to maintain good customer relations.

  • Ability to type 40-50 words per minute.

  • Proficient computer skills and ability to learn database and ordering systems.

    Education & Experience

  • High school diploma or equivalent required.

  • One year of experience in customer service or order processing required.

    Physical Demands

  • Prolonged periods sitting at a desk and working on a computer.

  • Must be able to lift up to 15 pounds at times.

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

    EMist is an Equal Opportunity Employer committed to excellence through diversity.

    Job Types: Full-time, Temporary

    Salary: $14.00 /hour

    Experience:

  • sales: 1 year (Preferred)

    Work authorization:

  • United States (Required)

    Additional Compensation:

  • Commission

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Retirement plan

  • Paid time off

    Pay frequency:

  • Every other week

    Employees working per shift:

  • 5 or fewer

    Pay Frequency:

  • Bi weekly or Twice monthly

    This Job Is:

  • Open to applicants who do not have a college diploma

    Schedule:

  • Monday to Friday

    Benefit Waiting period may Only full-time employees eligible

  • ×

    Sales Clerk

    Responsible for duties to include outside tasks, watering plants, and assembling products. Agriculture background and product knowledge a plus. Must be available to work flexible schedules – days, evenings, weekends. Must be committed to excellent and efficient customer service.

    An Orscheln Farm & Home application must be completed to be considered for this position. Online applications may be submitted from [website] page/apply now. Paper applications are available at the OF&H store.

    Equal Opportunity Employer

    Job Type: Part-time

    Salary: $9.50 to $10.00 /hour

    Work authorization:

  • United States (Required)

    Additional Compensation:

  • Store Discounts

    Work Location:

  • One location

    Benefits:

  • Retirement plan

    Pay frequency:

  • Every other week

    Paid Training:

  • Yes

    Management:

  • Store Manager

  • Assistant Manager

    Schedule:

  • No
  • ×

    Sales Clerk

    Night Owls! Come work with us at the world's best donut shop! We are now hiring for a full time overnight sales clerk/ donut finisher. We offer great pay, good insurance, vacation time, and matching IRA! Come in and fill out an application, talk to Gina, Scott, or Stephanie.

    Job Type: Full-time

    Salary: $12.00 to $15.00 /hour

    Additional Compensation:

  • Store Discounts

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Retirement plan

  • Paid time off

    Pay frequency:

  • Every other week

    Work includes:

  • Evenings

    Paid Training:

  • Yes

    Management:

  • Store Manager

    Shifts announced:

  • Every other week

    Shift:

  • Overnight

    Employees working per shift:

  • 5 or fewer

    This Job Is:

  • Open to applicants who do not have a college Night Overnight shift
  • What does a Sales Clerk do?

    Sales Clerks can work for various retail stores, including large department stores, shopping malls, locally-owned shops or boutiques. They work closely with other Sales Clerks to help customers learn more about products and how they can use them in their daily lives. Their job is to check the storeroom for customers to see if they still have remaining inventory of a particular product and notify customers of incoming shipments. They may also be responsible for cleaning surfaces before, during and after business hours, including mopping floors, dusting shelves and vacuuming entry mats.

    Sales Clerk skills and qualifications

    Several skills are necessary to meet the demands of this position, such as: 

    • Customer service: This skill involves interacting with customers and assisting them in their purchasing process. A Sales Clerk creates a welcoming atmosphere in a store, proactively helps customers to find what they are looking for and makes an effort to improve customer relationships. 
    • Computer skills: These skills involve using computer technologies for keeping records, checking inventory and processing financial transactions. A Sales Clerk uses digital technologies and computer programs to provide customer service and process sales. 
    • Time management: This skill involves managing several job duties while providing timely service to customers. A Sales Clerk may need to handle multiple customers during periods with a high level of in-store traffic. 
    • Communication skills: Good verbal communication skills are essential for this job. A Sales Clerk uses verbal communication to assist customers and build friendly relationships. 
    • Accounting skills: These skills involve performing basic accounting functions and using accounting software. A Sales Clerk uses a cash register, works as a cashier and processes sales. 
    • Marketing skills: Marketing skills involve improving sales via customer interactions. A Sales Clerk suggests new products to customers that are based on their preferences, arranges clearance items to appeal to customers and builds customer loyalty by proactively assisting customers. 
    • Data entry: This skill involves entering sales and customer data into the company database. A Sales Clerk types quickly, enters accurate information into computers, verifies sales data and edits data inputs so the company can keep track of sales and customer data. 

    Sales Clerk Salary Expectations

    A Sales Clerk makes an average of $11.31 per hour.  Pay rate may depend on level of experience, education and the geographical location. 

    Sales Clerk education and training requirements

    A high school diploma is usually required for this entry-level position, but you may opt for requiring an equivalent qualification or work experience. Training on the methods and policies of the company is provided on the job and is usually a part of a new employee’s onboarding. Professionals are trained for this position by working with a supervisor until they can perform all their job duties satisfactorily. At the end of this training period, employees can contact a supervisor with their questions. 

    Sales Clerk experience requirements

    As Sales Clerks usually receive on-the-job training, work experience is not usually a prerequisite for recruitment. Candidates with previous experience in working as a cashier or a Sales Clerk will require less training and are more likely to meet job demands quickly. 

    Job Description Samples for Similar Positions

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    Frequently asked questions about Sales Clerks

     

    What is the difference between a Sales Clerk and a Sales Representative?

    Both Sales Clerks and Sales Representatives work to promote the sale of products or services to consumers. However, they differ in their work environments and subsequent job responsibilities. For example, Sales Clerks work in a retail store. They greet customers, manage transactions, restock shelves, receive order shipments and maintain the store’s cleanliness by completing various chores. 

    In contrast, Sales Representatives usually work in an office setting as a member of a corporation’s sales department. Instead of interacting face-to-face with consumers, Sales Representatives typically make and receive calls from prospective or current customers. They tell customers about products or services over the phone and help them decide which product best suits their needs. They may also be responsible for processing payments or issuing refunds over the phone as well.

     

    What are the daily duties of a Sales Clerk?

    On a typical day, a Sales Clerk arrives at their workplace prior to the start of their shift. They speak with their Manager to determine which products to push during sales pitches and what tasks they need to accomplish. Throughout their shift, they receive order shipments, restock product inventory and assist customers in finding the right product based on their needs. After business hours, Sales Clerks count the drawer, restock shelves and clean store surfaces.

     

    What qualities make a good Sales Clerk?

    A good Sales Clerk is someone with a team-oriented attitude. This quality motivates them to work well with other Sales Clerks and fill in for Sales Clerks who have emergencies or schedule conflicts. They have excellent customer service capabilities that allow them to engage in positive interactions with customers and promote a loyal customer base. Sales Clerks also have flexible schedules that allow them to work nights, weekends or certain holidays. 

    Further, a good Sales Clerk has the ability to perform their job duties, even in high-stress situations during peak business hours. A good Sales Clerk also has a creative mindset that enables them to come up with fun and attract product displays that generate interest from customers.

     

    Who does a Sales Clerk report to?

    A Sales Clerk typically reports to the Store Manager or Retail Store Manager. The Store Manager acts as a point of communication for Sales Clerks when they need help with handling complex customer situations or have questions about inventory shipments. In the absence of Store Managers, Sales Clerks report to the Assistant Store Manager. If a Sales Clerk works for a small store or locally-owned business, they may report directly to the Store Owner to receive daily tasks.

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