What Does A Sales Support Specialist Do?
Sales Support Specialists provide assistance to the sales team to ensure customers are satisfied with the sales department’s performance. They’ll complete clerical and administrative duties for the sales team, like scheduling appointments, answering customers’ questions and informing customers of their order statuses. Sales Support Specialists are responsible for gathering lists of sales leads and distributing them equally to sales team members.
They’ll create performance indicators for the sales team to follow, monitor their performances and create reports for the Sales Manager and Sales Director to review. Sales Support Specialists will also process various product or service orders and any requests for rush orders.
Sales Support Specialist Skills and Qualifications
A Sales Support Specialist needs to have excellent interpersonal skills in order to work efficiently within a team while having the ability to complete tasks and make decisions independently. Other essential skills a Sales Support Specialist should have include:
- Computer literacy: In addition to data entry and typing, Sales Support Specialists need to have knowledge of basic spreadsheet and word processing creation software.
- Time management and organization: These professionals use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing tasks efficiently and quickly.
- Customer service: Sales Support Specialists should have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers.
- Communication: Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products.
- Problem-solving: These professionals should be able to use critical and creative thinking to identify and resolve issues with products and orders.
Sales Support Specialist Salary Expectations
The average salary in the United States for a Sales Support Specialist is $15.35 per hour. Salaries may vary depending on a candidate’s level of education and experience as well as any relevant training or certifications. Your organization’s industry, market and geographic location may also impact salaries.
Sales Support Specialist Education and Training Requirements
A Sales Support Specialist needs to have a minimum of a high school diploma, though some employers prefer candidates with an associate or bachelor’s degree in areas including business, economics and marketing. For Sales Support Specialists selling technical, scientific or medical products, pharmaceutical, engineering and science degrees can be beneficial.
Sales Support Specialist Experience Requirements
Depending on the needs of your organization, you may prefer entry-level candidates you can train in-house. You may also prefer candidates with a one to three years experience or more for senior positions. A Sales Support Specialist can demonstrate expertise in essential skills by earning various certifications, including:
- Certified Professional Sales Person (CPSP) Certification: This certification is obtained by completing a six-week course that teaches individuals how to improve communication skills and connect with clients on a personal level.
- Customer Care Professional Certification: This certification teaches valuable communication and listening skills while helping individuals learn how to assist clients in a variety of settings.
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