Service Manager Job Description: Top Duties and Qualifications

A Service Manager, or Service Supervisor, leads a company’s service department to manage customer interactions. Their primary duties include overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships.

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Service Manager duties and responsibilities

A Service Manager will need to fulfil the following important duties and responsibilities to excel at their job:

  • Developing and implementing service standards and procedures for the service delivery department
  • Setting up and maintaining the service desk
  • Supervising other members of the service delivery team
  • Maintaining customer relationships and improving response and delivery times
  • Updating service methods to improve overall efficiency
  • Resolving any service problems and customer complaints
  • Conducting periodic appraisals of team members and identifying areas for improvement
  • Creating and presenting regular reports to senior management
  • Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
  • Instructing customers on equipment operation, care and maintenance
  • Inspecting rental equipment on return, looking for any damage and returning deposits

Service Manager Job Description Examples:

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Service Manager

Large volume dealer looking for a service manager that can drive numbers and manage people. Need someone that is hands on and willing to get the job done. make sure customers are being taken care of and promoting customer first environment! Some Saturdays are required. If you have two years or more of automotive service manager experience with a proven track record send resume for interview.

Job Type: Full-time

Salary: $80,000.00 to $120,000.00 /year

Experience:

  • service management: 2 years (Preferred)

    Language:

  • english (Required)

    Work authorization:

  • United States (Required)

    Working Days:

  • Saturday (Preferred)

  • Monday (Required)

  • Tuesday (Required)

  • Wednesday (Required)

  • Friday (Required)

  • Thursday (Required)

    Additional Compensation:

  • Bonuses

    Benefits:

  • Health insurance

    Schedule:

  • Monday to Friday

  • Weekends required

    Benefit Conditions:

  • Waiting period may apply

  • Only full-time employees No
  • ×

    Service Manager

    We are a fast-growing Service Coordination agency located in central Philadelphia, PA. We provide support coordination in the Philadelphia and surrounding counties for Medicaid eligible participants who are chronically disabled and/or of an aging population. Our goal is to help our participants maintain their independence in the community through connecting, coordinating, and monitoring services and resources that can ultimately prevent them from being hospitalized or being placed in a nursing home.

    Our organization is proud to have a diverse group of Service Coordinators that represent all stripes of the community we serve. Our employees and management team are ethnically, racially, gender, and Lgbtq diverse and we celebrate this diversity. In addition, Service Coordinators speak over 10 different languages in support of our participant base. Employees are considered family, and we strive for a team-oriented and caring company culture. We believe in a work-life balance and flexible working hours and we are continuing to expand our array of benefits. We also host various employee events throughout the year, as well as engage in many community engagement projects.

    We are currently seeking qualified and passionate Service Coordinators (Care/Case Manager) for a full time position that will manage a caseload of participants to help them achieve the ultimate goal of independence through high-quality care and efficient delivery of community resources.

    Job responsibilities include the assistance of participants with achieving access to needed services through integration and coordination of medical and long term care services for the purpose of person centered care plan development and service coordination.

  • Complete telephonic and in-person monitoring visits with participants, caregivers, or providers to gather information to assess need for services for person centered care plan development

  • Coordination and authorization of referrals

  • Ensure continuity of care and uninterrupted service delivery and identify gaps in plans of care

  • Assist in coordinating the development of informal or voluntary services to integrate into the participants person centered service/care plan

  • Work with with physicians, care managers, discharge teams, and other parties to ensure optimal discharge plan, care plan, and coordination of short and long term care services

  • Aid participants with submitting appeals and resolving complaints and concerns.

    Requirements:

    - Bachelor's Degree is a requirement (Social or Human Services) field. Other degrees may be considered pending review and approval

    - Experience in human services/case management preferred

    - Proficient in Microsoft Office and Excel

    - Local travel Required (up to 50%)

    - Ability to organize multiple tasks in a timely manner

    -Bilingual candidates are encouraged to apply

    Patient Care Coordination offers a competitive salary, travel reimbursement and excellent benefits including medical, dental, vision, 7 paid holidays per year and paid time off. Patient Care Coordination also offers a 401k plan which the company matches. Standard office hours are from 9 AM to 5 PM Monday through Friday, but we are pleased to offer a flexible work schedule between the hours of 8 AM and 5:30 PM.

    Job Type: Full-time

    Salary: $35,560.00 to $38,000.00 /year

    Experience:

  • relevant: 3 years (Preferred)

    Education:

  • Bachelor's (Required)

    Benefits:

  • Health Dental Vision Monday to Friday
  • ×

    Service Manager

    Certified Transmission is looking for a professional that lives for helping other people, leading and building a strong team, and making it happen. Someone that is driven by a busy day, getting things done, and taking care of people. Each new sale is a new opportunity. An opportunity to help more people, sell more tech hours, keep our bays full, and have the satisfaction of a job well done. And with the successful effort comes a matching salary.

    This position earns a salary around $1200 weekly plus monthly bonuses based on the profitability of the shop. The more successful your shop is, the more successful you will be as well.

    This is Monday - Friday only, 730-6 pm.

    You do not need to have automotive sales or service experience. We are more interested in finding someone that is a rockstar, an A+ player. We will train you. If you know sales, you also know that sales are sales - No matter what the industry.

    Send your resume, we are looking forward to hearing from you!

    Take care & stay safe and healthy

    Job Type: Full-time

    Salary: $70,000.00 to $110,000.00 /year

    Experience:

  • Management: 1 year (Preferred)

  • Sales: 1 year (Preferred)

    Additional Compensation:

  • Bonuses

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

    Schedule:

  • Monday to Friday

  • No weekends

  • Day shift

    Benefit Conditions:

  • Waiting period may apply

  • Only full-time employees No
  • What does a Service Manager do?

    Service Managers provide customers with all pertinent information about the company’s product or service offerings. They also manage a team of people to ensure optimum service delivery, resulting in maximum productivity and client satisfaction. Although they are not the first point of contact for customers, Service Managers possess extensive knowledge of the standards and procedures that the organisation uses. They work across a number of industries including retail, manufacturing, technology and more. 

    Service Manager skills and qualifications

    A successful Service Manager candidate will have various prerequisite skills and qualifications for the position these include:

    • Excellent interpersonal and customer service skills
    • In-depth knowledge of industry best practices and service delivery standards
    • Strong leadership ability and team spirit
    • Excellent written and verbal communication skills
    • Attention to detail
    • Excellent organisational skills
    • Problem-solving skills
    • Working knowledge of relevant software packages

    Service Manager experience requirements

    Service Managers must have several years of experience in management or leadership. They should also have experience in service procedures, interfacing with customers and maintaining a service desk. Some employers prefer candidates with three or five years of experience in a service delivery role. Other experience requirements vary depending on the specific role and industry in which the company operates.

    Service Manager education and training requirements

    Service Managers must have at least a high school diploma or the minimum General Certificate of Secondary Education (GCSE) in English and maths, though most organisations prefer candidates with a Bachelor’s Degree in Business or Service Management. Service Managers are also required to complete on-the-job training that usually lasts about six months. In many cases, they start at an entry-level position and learn the required skills through two to five years of experience. Some companies or industries require Service Managers to have specific certifications, such as the Certified IT Service Manager (CITSM). 

    Service Manager salary expectations

    According to Indeed Salaries, Service Managers earn an average salary of £37,024 per year. This  will vary depending on the number of years of experience, the industry in which the company operates and geographical location.

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    Service Manager job description FAQs

    Who reports to a Service Manager?

    The Service Manager manages a team of Service Delivery Personnel including Customer Service Associates and Supervisors.

    What is the difference between a Service Manager and a Service Support Manager?

    A Service Support Manager is concerned with the internal operations of an organisation. They are responsible for providing assistance to various departments, such as sales, operations and more in order to ensure that these departments can perform their duties effectively. This differs from Service Managers who handle external relations by  dealing with an organisation’s customers to ensure that their needs are met.

    What should you look out for in a Service Manager CV?

    When going through a Service Manager CV, look for experience managing a team of Service Delivery Operatives and experience performing service delivery tasks. Pay attention to their skills and qualifications. They should be extremely knowledgeable about service delivery standards in your industry and capable of offering practical solutions and improvements to your organisation’s processes. Also, look for a well-educated professional with industry-recognised certifications on their CV.

    What makes a good Service Manager job description?

    A good Service Manager job description starts with details about your company’s goals, vision, values and mission statement. It should contain detailed information about the kind of professional you would like to hire including their skills and qualifications and educational background, their previous work experience and values. In the job description, outline the tasks they will be responsible for doing on a daily basis, so that they know what is required of them. Also, include salary expectations.

    Job Description Examples

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