What Does a Service Writer Do?
Service Writers typically work for the automotive services industry in car dealerships or repair shops, but they also commonly work in the industrial or manufacturing industries. Their job is to act as a liaison between customers and service staff and ultimately advocate for customer needs. They may also be responsible for handling customer paperwork and maintaining accurate customer records.
Service Writer Skills and Qualifications
A successful Service Writer candidate will have various prerequisite skills and qualifications needed for duties. Most Service Writers can get hired with a high school diploma or its equivalent. However, there are candidates with a college degree. Employers may favor applicants with work experience and knowledge of customer relationship management. The ideal candidate needs excellent communication skills, knowledge of word processing applications and industry-specific computer programs and record keeping.
Here are examples of Service Writer qualifications:
- High school diploma or equivalent
- Proven experience in sales, customer relations or related positions
- Excellent customer service skills
- Problem-solving and listening skills
- Patient disposition and ability to resolve conflicts
- Knowledgeable in computer applications and industry-specific software
- Basic accounting skills and knowledge of electronic payment systems
Service Writer Salary Expectations
A Service Writer earns an average salary of $49,378 per year. The earnings depend on the industry, size of the employer, qualifications, job responsibilities and geographical locations.
Service Writer Education and Training Requirements
The basic educational requirement to become a Service Writer is a high school diploma. Employers typically prefer candidates with a vast knowledge of their product, service or industry. Some Service Writers have an associate or bachelor’s degree in their field. The ideal candidate will be proficient in basic computer applications such as word processing software, spreadsheet and accounting programs.
Employers often provide on-the-job training for new Service Writers to familiarize them with their procedures, customer relations management systems and educate them on the company’s products or services. For Service Writers intending to work in the automotive industry, candidates need in-depth technical knowledge of automotive components, including the internal combustion engine, electrical, suspension, braking and transmission systems.
Service Writer Experience Requirements
Successful Service Writers will have a proven work experience in their industry. They will be knowledgeable enough to understand the needs of customers and pass on the information to the staff for quick service delivery. Candidates will have excellent verbal skills to educate clients about the company’s offers and the best product or service they should buy. They will also have a good knowledge of computer applications to collect and record data, compile reports and process orders and payments. Because they handle transactions, Service Writers need at least basic bookkeeping knowledge.
Job Description Samples for Similar Positions
Here are job description samples for Service Writer related positions:
Meta: Learn how to write compelling Service Writer job descriptions, including work experience, educational qualifications and salary expectations.