Shift Leader Job Description: Top Duties and Qualifications

A Shift Leader, or Shift Manager, is in charge of providing direct supervision to employees at shift-based companies to ensure the business operates correctly. Their duties include covering for employee absences, managing cash drops from the register and resolving problems that occur during their shift.

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Shift Leader duties and responsibilities

A Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift. Depending on their industry, their duties and responsibilities include:

  • Organizing shift schedules for team members
  • Monitoring attendance, tardiness and time off 
  • Assigning duties to specific employees based on role and skills
  • Supervising employees and assisting with tasks as necessary
  • Conducting performance reviews and sharing feedback with both upper management and team members
  • Managing employees requests and transgressions
  • Training new and current team members on tasks
  • Handling customer issues and managing conflicts
  • Adhering to company policies and health, safety and employment standards
  • Balancing cash drawers and preparing cash deposits 

Shift Leader Job Description Examples:


Shift Leader


Wingstop is looking for Happy crewmembers that are motivated and have a bright, outgoing personality and enjoy a fast pace, multi-tasking environment.

- Happy Individuals that can handle high-stress situations.

- Front of the House and Back of the House positions are available.

- Food handling experience is a plus but NOT Required.

- Spanish Speaking IS A Plus!

- Please DO NOT Call THE Store TO Inquire.

- Please submit your Resume.

Shift Leaders

-Individuals with drive and initiative to grow in a growing company.

-Leadership experience.

Job Type: Part-time

Salary: $13.00 to $14.00 /hour


  • Morning (Preferred)

  • Mid-Day (Preferred)

  • Evening (Preferred)

    Additional Compensation:

  • Bonuses

  • Store Discounts

    Work Location:

  • One location


  • Flexible schedule

    This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused


  • Monday to Friday

  • Weekends required

  • Holidays required

  • Day shift

  • Night shift

  • Overtime

  • 8 hour shift


  • Food Monitoring Opening and closing
  • ×

    Shift Leader

    We are hiring! Jersey Mike's has been fortunate to stay open during these difficult times. This means we are looking for good people to join our team.

    Do you have a car? We need you!

    Do you want to be working and not sitting at home? We want you!

    Don't wait until or you will be with the millions of others looking for work in a few months.

    Please fill out applications online or submit a resume. Feel free to follow up if you don't hear back immediately,

    Multiple location including south Atlanta, In town, Woodstock, Sugarloaf/Lawrenceville and Dunwoody.

    thanks, good luck.


    Job Types: Full-time, Part-time

    Salary: $8.00 to $14.00 /hour


  • management: 1 year (Preferred)

  • restaurant management: 1 year (Preferred)

  • customer service: 1 year (Preferred)

  • restaurant: 1 year (Preferred)

    Additional Compensation:

  • Tips

  • Store Discounts

    Work Location:

  • Multiple locations


  • Retirement plan

  • Paid time off

  • Professional development assistance

    Typical start time:

  • 9AM

    Typical end time:

  • 9PM

    This Company Describes Its Culture as:

  • Stable -- traditional, stable, strong processes

  • People-oriented -- supportive and fairness-focused

  • Team-oriented -- cooperative and collaborative

    This Job Is:

  • A job for which military experienced candidates are encouraged to apply

  • Open to applicants who do not have a high school diploma/GED

  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at [website]

  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education

  • Open to applicants who do not have a college diploma


  • Monday to Friday

  • Weekends required

  • Day shift

  • Night shift


  • Adjusting staffing to fit traffic

  • Coaching, training, and onboarding

  • Conveying information between management and employees

  • Evaluating and retaining employees

  • Food service

  • Hiring and firing

  • Inventory management

  • Monitoring customers

  • Opening and closing

  • Placing orders and interacting with Waiting period may apply
  • ×

    Shift Leader

    Become part of Tropical Smoothie Cafe's vibrant organization that inspires a healthy lifestyle by serving amazing food and smoothies with a bit of tropical fun! If you like to have fun, enjoy meeting new people and have a creative spirit, then working at our Tropical Smoothie Cafe may be for you! Besides learning our business and pleasing people with our amazing food and smoothies, you'll learn a whole new set of business skills to take with you through life.

    Become a part of our future! Tropical Smoothie Cafe was built on a strong sense of giving back to our community and an outstanding commitment to the personal growth of our people. If you enjoy being a part of something special in a strong cultural and spirited environment, then bring your energy and come grow with us!

    Location to Join:

    2130 New Garden Rd. Greensboro, NC 27410

    Job Requirements

    The primary requirement of a Tropical Smoothie Cafe crew member is commitment to the company's purpose:

  • Prepare smoothies and food that meets our specifications and high quality standards

  • Deliver Unparalleled Hospitality that ensures the customer is completely happy and satisfied

  • Keep a restaurant that invites the customer to a delightful experience


  • Be enthusiastic, we can teach you the rest

  • Must be hardworking, have integrity and exhibit a self-starter mentality

  • Must enjoy and be able to succeed in a fast-paced work environment. Sense of Urgency is key!

  • Ability to work a flexible schedule based on restaurant needs. We work with school/extracurricular activity schedules.

  • Must be available on weekends.

    Job Benefits

  • Discounted Meals

  • In-House training and development

  • Advancement Opportunities

  • Working with leaders that genuinely care about the well being and quality-of-life of our team members!

    >>>Apply Now!We can't wait to meet you!<


    Job Types: Full-time, Part-time

    Salary: $8.00 to $9.25 /hour


  • Fast Casual: 1 year (Preferred)


  • Greensboro, NC 27410 (Preferred)

    Additional Compensation:

  • Tips

    Work Location:

  • One location


  • Flexible schedule

    Typical start time:

  • 7AM

    Typical end time:

  • 9PM

    This Company Describes Its Culture as:

  • Team-oriented -- cooperative and collaborative


  • Monday to Friday

  • Weekends required

  • Day Night Food service
  • What does a Shift Leader do? 

    Shift Leaders serve an important role in shift-based industries like hospitality, food service and retail where they uphold employees to consistent standards of behavior. Their role is to provide managerial support when the Store Manager or other business leader isn’t available on-site. Shift Leaders often share some of the same responsibilities as other employees on their team, plus additional responsibilities like opening or closing the workplace, making changes to the schedule, delegating tasks and signing off on assignments. Shift Managers resolve problems with customers, help employees on the shift troubleshoot problems and document issues to report back to upper management.

    Shift Leader skills and qualifications

    A Shift Leader uses a variety of soft skills and technical abilities to manage teams of employees. These skills and aptitudes often include:

    • Excellent communication and interpersonal skills
    • Leadership skills like decision-making, motivation and goal-setting
    • Strong problem-solving skills
    • Exceptional organization and time management abilities
    • Conflict resolution skills
    • Customer service skills
    • Ability to work as part of a team and collaborate effectively
    • In-depth industry knowledge
    • Understanding of relevant health and safety regulations
    • Comfortable with workplace technology like registers, scheduling software, inventory management software
    • Basic math skills

    Shift Leader salary expectations

    A Shift Leader makes an average of $12.63 per hour. Pay rate may depend on level of education, experience and geographical location.

    Shift Leader education and training requirements

    Most Shift Leader candidates have at least a high school diploma or GED. Some candidates may have an associate degree in business administration or management. Though not required, a bachelor’s degree in business or an industry-related field may indicate candidates with more advanced industry knowledge, relevant skills and practical training. Many candidates could benefit from on-the-job training to better transition into their roles.

    Some candidates may even have certifications relevant to the industry they work in, including ServSafe certification for food service employees or management certifications in the manufacturing, retail, food service and hospitality industries.

    Shift Leader experience requirements

    Shift Leaders typically must have experience working as a team member in the industry or setting they’re applying to. For roles that require more complex or specialized responsibilities, a candidate with years of industry experience and/or leadership experience may be preferred. Some roles may focus on basic Shift Leader duties, making them suitable options for candidates with little-to-no leadership experience but previous experience working in the industry. 

    Job description samples for similar positions

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    Frequently asked questions about Shift Leaders


    What is the difference between a Shift Leader and an Assistant Manager?

    It’s common to have both Shift Leaders and Assistant Managers to help supervise operations at a business. Some businesses have Assistant Managers act as Shift Leaders, while other companies completely separate the two roles. Both roles provide extra assistance and guidance to other employees to make it easier for everyone to accomplish their goals. In general, Shift Leaders are more hands-on than Assistant Managers, spending time on the floor and acting as the first point of contact for problems. If the Shift Leader is unable to resolve a problem, they can escalate the issue to an Assistant Manager.

    Assistant Managers handle more of the administrative aspects of helping run a business, such as placing inventory orders and preparing productivity reports. They may have additional authority to give discounts or make exceptions to company policy to placate a customer. In addition to helping their staff, Assistant Managers evaluate their behavior and collaborate with the Manager to address behavior issues.


    What are the daily duties of a Shift Leader?

    Shift Leaders are usually responsible for most of the opening and closing duties at their workplace. They can supervise and delegate other staff members who help them set up for the day, but the Shift Manager is usually the person who has the keys to the building and access to the safe to set up registers. Shift Leaders sign off on essential tasks and give employees instructions on how to accomplish certain tasks. They interact with guests and listen to their questions or concerns, modeling excellent customer service.

    If there is a new hire on their shift, the Shift Leader assumes responsibility for training them and checking their work throughout the shift. They explain workflows to the new hire, describe company policies and give feedback on their work.


    Do Shift Leaders have different responsibilities in different industries?

    Many of the duties of a Shift Leader depend on the type of business they work at. For example, Shift Leaders that work at a restaurant will have different priorities and responsibilities than Shift Leaders who work at a retail store. The restaurant Shift Leader might assign sections to waitstaff, help with hosting duties, expedite food and resolve issues with billing. The retail Shift Leader would likely focus on keeping shelves tidy, tracking inventory and monitoring the sales numbers at each register. Regardless of industry, Shift Leaders use their supervisory position to support their team.


    What are the characteristics of a good Shift Leader?

    Good Shift Leaders are team players who can motivate a group and lead by example. They inspire their team to uphold high standards of behavior by demonstrating excellence in the workplace and helping others with complex tasks. Good Shift Leaders are attentive and perceptive enough to identify exceptional behavior on the job and report back to their manager about employees who deserve additional recognition.

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