What does a Shift Manager do?
Shift Managers usually work in industries with a shift-based scheduling system such as food service or retail to provide hands-on supervision of employees when the Store Manager or Restaurant Manager is unavailable. Some Shift Managers also serve a role on the floor with their coworkers but have more supervisory authority, giving them the decision-making power to respond to customer complaints or decide disputes between employees. They make sure that their team is meeting benchmarks for success and take care of employee absences, issues with equipment and closing or opening tasks.
Shift Manager skills and qualifications
A successful Shift Manager will have strong problem-solving skills and the ability to multitask. They must be team-oriented as they will work across departments to manage a project from start to finish, making sure all departments’ needs and concerns are addressed to create a product that is best for the company. Here are several other skills and qualifications Shift Managers should have:
- 5+ years of industry experience
- 3+ years of managerial or supervisory experience
- Strong interpersonal and verbal communication skills
- Knowledge of required company software and tools
- Associate’s or bachelor’s degree in business administration or related field preferred
Shift Manager salary expectations
A Shift Manager makes an average of $12.77 per hour. Pay rate may depend on level of experience, education and the geographical location.
Shift Manager education and training requirements
Shift Managers may or may not have college degrees, although having a business administration or related degree can be helpful. Restaurant Shift Managers may benefit from having culinary school educations.
Shift Managers often receive on-the-job training, moving up from team members to shift leaders to shift managers without need for a college degree, although the higher education may move an employee more quickly to the position. On-the-job training includes working closely with supervisors to understand the duties and responsibilities before officially moving into the role.
Shift Manager experience requirements
Shift Managers should have previous experience working as a team member in the industry for which they will be a Shift Manager, which teaches them how to assist team members and guide them through the daily course of work. Shift Managers should have the experience doing all the work employees are performing and be able to jump into the work in the absence of an employee or if an issue arises.
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