Shipping Clerk Job Description: Top Duties and Qualifications

A Shipping Clerk, or Shipping and Receiving Clerk, is responsible for preparing outgoing shipments and receiving incoming shipments. Their duties include organizing inventory for easy retrieval as new orders come in, reviewing incoming and outgoing shipment schedules to maintain productive operations and documenting damages to inventory.

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Shipping Clerk Duties and Responsibilities

A successful Shipping Clerk should be able to fulfill certain duties and responsibilities. Shipping Clerks are able to perform efficiently in a warehouse and dispatch environment by handling incoming and outgoing deliveries. The following are some duties and responsibilities for a Shipping Clerk that you should look out for in your candidate. 

  • Obtain and process product orders, including receiving deliveries, registering them and distributing packages and letters within the company
  • Maintain the company stockroom through organizing, cleaning and cataloging items on a regular basis
  • Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments
  • Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers 
  • Handle issues arising in shipping or inventory handling
  • Ensure adherence to environmental management and systems
  • Trouble shoots shipping issues and customer complaints that arise and work to solve them 
  • Place merchandise in a warehouse or storage facility by packaging, lifting items as necessary, operating forklifts and pallet jacks for large goods

What Does a Shipping Clerk Do?

Shipping Clerks typically work for warehouses or storage facilities to fulfill customer orders and maintain product inventory levels. They work closely with other Shipping Clerks to review invoices, retrieve products, package products and place labels on outgoing packages. Their job is to keep detailed records of incoming and outgoing shipments for management to review at the end of each month. They may also be responsible for operating warehouse equipment like scales, forklifts or conveyor belts.

Shipping Clerk Skills and Qualifications

A professional Shipping Clerk will have certain prerequisite skills and qualifications. These skills and qualifications guarantee the competitiveness of a candidate. Since Shipping Clerks are responsible for sorting, organizing, and transferring goods, they must have the following skills and qualifications:

  • Strong interpersonal and communication skills
  • Excellent organization and administrative skills
  • Integrity and leadership skills
  • Exemplary customer care skills
  • Good analytical and problem solving skills
  • Strong computer skills
  • Ability to operate warehouse machinery such as forklifts
  • Detail-oriented and multitasking skills

Shipping Clerk Salary Expectations

The average salary for a Shipping Clerk is $13.75 per hour. This rate is subject to variation depending on the location of a company and its size of operation. When coming up with a fair compensation for a Shipping Clerk in your firm, be sure to review salaries from your geographical area and similar sized companies.

Shipping Clerk Education and Training Requirements

Education and training requirements are important in a Shipping Clerk’s job description. They prove that a candidate has the necessary academic and training requirements to complete the job. In this regard, a Shipping Clerk candidate should have a basic diploma or GED equivalent. They should have knowledge of computer applications and basic mathematics and computer skills. An associate’s degree in business or related field is an added bonus to a candidate seeking promotion opportunities. 

Shipping Clerk Experience Requirements

A Shipping Clerk’s experience requirements are crucial to obtaining a qualified candidate. A Shipping Clerk should have some experience in dispatch and warehouse activities in order to perform at the job. The candidate should have experience with spreadsheet and database software like Microsoft Excel. A Shipping Clerk should have one or two year’s experience working in the same position. The candidate should also have at least one year supervisory experience in a warehouse environment. It is also important for a Shipping Clerk to have experience working and standing for long periods. Experience in retail, manufacturing or a relevant is an added advantage for the candidate.

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Frequently asked questions about Shipping Clerks

 

What is the difference between a Shipping Clerk and a Shipping Supervisor?

The difference between a Shipping Clerk and a Shipping Supervisor is seniority and respective job responsibilities. For example, Shipping Clerks are entry-level professionals who work under the guidance of Shipping Supervisors during their shifts. They help organize inventory, unload or load delivery trucks and package items for outgoing shipments. In contrast, Shipping Supervisors usually have previous experience as Shipping Clerks, which qualifies them to perform more senior roles in a warehouse setting. They work closely with the Shipping Manager to create work schedules, address shipping issues or hire and train Shipping Clerks.

 

What are the daily duties of a Shipping Clerk?

On a typical day, a Shipping Clerk starts by reviewing the incoming and outgoing shipments they’re responsible for. With delivery times in mind, Shipping Clerks package orders, weigh packages, assign labels and organize packages accordingly. Throughout their shift, Shipping Clerks assist their coworkers in loading and unloading delivery trucks. Shipping Clerks verify incoming shipments by cross-checking invoices against incoming deliveries. They also use forklifts and other machinery to transfer pallets to shelving or storage locations. 

Before the end of their shift, Shipping Clerks help prepare orders for upcoming shifts and speak with the shift Supervisor to inform them of the tasks they were able to complete.

 

What qualities make a good Shipping Clerk?

A good Shipping Clerk is someone who enjoys working as part of a team. This quality enables them to make positive, professional connections with their coworkers to support their work activities. They have excellent physical stamina, allowing them to lift or carry packages and stand for long periods. Further, a good Shipping Clerk has a keen attention to detail, helping them package product orders and label packages correctly. A good Shipping Clerk also values organization and works hard to ensure that inventory goes to the right shelves after unloading deliveries.

 

Who does a Shipping Clerk report to?

A Shipping Clerk usually reports to the Shipping Manager within a warehouse facility. The Shipping Manager acts as a point of communication for Shipping Clerks when they receive damaged shipments or experience shipping delays. They also provide Shipping Clerks with daily incoming and outgoing delivery schedules. In the absence of a Shipping Manager, a Shipping Clerk may also report to the Warehouse Manager or the Logistics Manager.

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    Last updated: Apr 28, 2021